fred Posted June 26, 2010 CID Share Posted June 26, 2010 I just got me another ISP and I made them aware that their speeds were not as advertised . As the conversation proceeded they instructed me to go to their speed site and sure enough it was(their speeds) as advertised imagine that. What is the next step in the process get another ISP OR? Thanks Fred Quote Link to comment Share on other sites More sharing options...
zalternate Posted June 26, 2010 CID Share Posted June 26, 2010 (edited) Who's the ISP? We could test to their speed test to see if the speed is accurate from outside the ISP's network(if they allow outside users that is). Edit: """ I see a cable ISP in your area(your signature location) has an internal network based test. 10.10.11.8 is an internal network(LAN) IP range.("ISP customers only" noted on it's link) """ Saw a review posting(couple of years ago) for a small ISP in Alberta that hacked the customers DNS lookup to divert outside speed test site links to their own server. Such a crime. Some ISP's don't have enough capacity to the Internet and they make a test from the user to their server to show nothing wrong at all(which is stage one of diagnosing Internet slowness problems), unless you need to surf the Internet at advertised speeds that is. Some companies 'up to' are such a joke compared to actual speed. Is Comcrap available? Or is the local CableCo the only one? Maybe DSL is available? Edited June 26, 2010 by zalternate Quote Link to comment Share on other sites More sharing options...
tdawnaz Posted June 26, 2010 CID Share Posted June 26, 2010 looks like maybe the isp is att or xipline (never heard of it)...zalt...does that give you any insight as to his problem fred...run a test from here and post it Quote Link to comment Share on other sites More sharing options...
zalternate Posted June 26, 2010 CID Share Posted June 26, 2010 That ISP Xipline(cable based operator) has the internal based speed test that I mentioned. Now it depends on how much slower he is than the package speed listed. And the other thing is to make sure there are not any splitters on the cable line he is connected too. Only split in the DeMarc box (grey box on house) and then a dedicated run to the modem. But since the ISP speed test is showing good, that may not be a problem. A tracert could also be run to here to see if any bottle necks outside of the ISP. Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted June 27, 2010 CID Share Posted June 27, 2010 Hey Fred, like suggested , i would also like to see a speedtest done here compared to your advertised speeds, if you have the time Quote Link to comment Share on other sites More sharing options...
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