Speed Test Results...what Do I Tell My Isp?

[ratchet]

So just this week our town finally got the free upgrade from 5mbps to 10mbps (we are a small town!) download and 500kbps to 2 to 3mbps upload speeds. I can basically get those speeds and even greater on all test sites late night and pretty close to those speeds until everyone is home from work and school and then they even drop to below 1mbps (if you can believe that!) until late at night again. Upload does seem to remain pretty constant though. Using my ISPs test site I always get those speeds (the 10mbps), even during the slowest of periods. So what do I say should they try to tell me it's not their problem or something? Obviously the "other" test sites are real word. Thank you!

[CA3LE]

So just this week our town finally got the free upgrade from 5mbps to 10mbps (we are a small town!) download and 500kbps to 2 to 3mbps upload speeds. I can basically get those speeds and even greater on all test sites late night and pretty close to those speeds until everyone is home from work and school and then they even drop to below 1mbps (if you can believe that!) until late at night again. Upload does seem to remain pretty constant though. Using my ISPs test site I always get those speeds (the 10mbps), even during the slowest of periods. So what do I say should they try to tell me it's not their problem or something? Obviously the "other" test sites are real word. Thank you!

You can show them a log of your tests here.

Here's your link >> https://testmy.net/compID/66241871384

If you test while logged in you can give them https://testmy.net/quickstats/ratchet but it looks like most of your tests were taken when you weren't logged in.

Hope this helps. Getting them to admit that it's their problem is easier said than done. You may also want to read >> https://testmy.net/legit-speed-test.php

[ratchet]

You can show them a log of your tests here.

Here's your link >> https://testmy.net/compID/66241871384

If you test while logged in you can give them https://testmy.net/quickstats/ratchet but it looks like most of your tests were taken when you weren't logged in.

Hope this helps. Getting them to admit that it's their problem is easier said than done. You may also want to read >> https://testmy.net/legit-speed-test.php

Thank you for the quick reply! I was going to take screen shots from this site and at least one other at 5:00pm and 8:00pm for a week, print the images and have the tech take them back with him next week as we are finally moving to HD and phone since they are offering such a good deal right now. I bought a HD TV several years ago but just aren't into TV that much. Mostly doing it to save money on our land line!

[tdawnaz]

also you might want to run a scheduled test chose the 4 hour or the 6 hour tset and just minimize the window and let it run for a few days make sure you stay logged in here)...open another browser window to do whatever you do on you computer...then link them to the link ca3le gave you to your stats...this is helping a lot of people snap their isp's to the line and admit that it's on their end not the users end

[anox195]

Who is your internet service provider?

Although being on cable internet, that is the real flaw. You are merely sharing all the traffic on the node with all the citizens of this city that are using the same isp(probably 95% in a small town). That would explain the high traffic during those times. None of this bandwidth is dedicated so the problem is with them over selling there product. And like tdawnaz and ca3le said, they will most likely NOT admit this. Chances are you will most likely be talking to a under educated (technically savvy-wise anyways) CSR, and they will give you a riffraff around the table talk about actual speeds may vary blah blah blah. In actuality they over sell they're bandwidth to reap in profits. Greed! It runs this great world! Haha.

EDIT: Don't get me wrong though, cable internet has its advantages. Specifically if your in a low population area or have comcast/cox, you will experience 10/2mbit+ connection speeds. Which are very ideal and complete your broadband experience. Haha.