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sparky

Do You Have Bad Ping Times?

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Frontier do not cease to amaze me with yet more issues!

So recently I have been having issues with what I am going to call Semi-Disconnects on my DSL service, extreme ping times of 150ms and for DSL that SUCKS!

I made the usual phone calls to get a response of "oh, we will look into that"... yeah right. I ran some software I use to diagnose issues with my connection to find out yet again its Frontiers network causing the issues as seen in the image

post-2563-0-90410800-1293684917_thumb.jp

I have also noticed a lot of comments in my modem connection logs like this "WED DEC 29 08:31:10 2010 LAN PC Unable to communicate with DNS Server. (error = 'connection timed out', count = 21)".

So after a little research and testing I found out that Frontiers DNS servers are probably not very reliable, just like there network... anyway I run a local DNS server on my Windows Home Server which I did have set to use the DNS servers of my DSL Modem, obviously this is the issue and now I have reconfigured my DNS server to use the following servers.

8.8.4.4 Googles Open DNS

8.8.8.8 Googles Open DNS

208.67.220.220 OpenDns

208.67.222.222 OpenDns

All of which are free and your more then welcome to drop the Google ones if your worried about Google, anyway I use all 4 so I have some redundancy if some go down and now my Ping times are back to where they should be and every single address is being resolved with no errors in my modem logs!

You may find if your using any ISP being it cable, DSL, Dial up or whatever you may want to at least try changing your DNS settings to reflect some of the above, you may get an increase in speed, OpenDns also provide a free version of the software to do this for you if you do not have a DNS server of your own and can be found at opendns.com.

Why I have a DNS server you may ask! well in a nutshell I have a lot of machines in my home with local resources that I need Domain Name Resolution for hence the DNS, it Caches all external requests speeding up my time as my computer does not need to go looking for it, I get almost a 2ms Response from the server which is fantastic! Enough of my toys already!! lol

Anyways, I hope this may be able to help some of you out there in Puter Land! it helped me and I just wanted to share my findings with you..... Hope someone gets some use from it. Ohh I also added the results of the new DNS settings

post-2563-0-88646100-1293685986_thumb.jp

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Well that's odd indeed. The hop where it goes wrong is present on both routes. I wonder if it's the same trick Comcast is doing... which is to have a single 10gbit line to the outside world, which is not nearly enough, so unless content providers put servers inside Comcast's network Comcast customers can barely reach their website. Evil, but unavoidable in this max-profit world.

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With Comcast I could understand slow downs on the pipe up until a certain point, with DSL it is a dedicated line to the LightSpan or Fiber board, from then on we hit shared bandwidth but I do not know the capacity of the network line from there on. My provider states on there main page that it is a dedicated feed and you should never see any slowdowns.

Right now they are working on the issues and I tell you, since Verizon sold out there has been nothing but issues! Verizon I had a consistent speed and consistent ping times, now... well you can see. I am awaiting my peak times to see the results.

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"extreme ping times of 150ms and for DSL that SUCKS!"

That's not even close to extreme for frontier.

I'm a few miles to the south of you and for the past 3 days my average pings to yahoo have been running at more than 1000 ms.

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\RDixon>ping yahoo.com

Pinging yahoo.com [69.147.125.65] with 32 bytes of data:

Reply from 69.147.125.65: bytes=32 time=1122ms TTL=54

Reply from 69.147.125.65: bytes=32 time=1037ms TTL=54

Reply from 69.147.125.65: bytes=32 time=1145ms TTL=54

Reply from 69.147.125.65: bytes=32 time=1162ms TTL=54

Ping statistics for 69.147.125.65:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1037ms, Maximum = 1162ms, Average = 1116ms

150 ms for me would be unbelievably fast atm.

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WOW! I know they are having serious issues but that is just plain out of order! When ever I ping Yahoo my time is a little off so I use google..

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=85ms TTL=50

Reply from 209.191.122.70: bytes=32 time=87ms TTL=50

Reply from 209.191.122.70: bytes=32 time=87ms TTL=50

Reply from 209.191.122.70: bytes=32 time=88ms TTL=50

Ping statistics for 209.191.122.70:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 85ms, Maximum = 88ms, Average = 86ms

Pinging google.com [72.14.204.99] with 32 bytes of data:

Reply from 72.14.204.99: bytes=32 time=52ms TTL=48

Reply from 72.14.204.99: bytes=32 time=55ms TTL=47

Reply from 72.14.204.99: bytes=32 time=52ms TTL=48

Reply from 72.14.204.99: bytes=32 time=51ms TTL=48

Ping statistics for 72.14.204.99:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 51ms, Maximum = 55ms, Average = 52ms

Still that is not going to affect you too much, do yourself a favor and e-mail this guy....

Ken Arndt

President, Southeast Region

[email protected]

He made sure someone contacted me and they got it sorted out. Frontier are having major issues and I am still having them too with continuous disconnects as shown in this image, the Red lines are service outages which is really annoying when your on a call or xbox live.

post-2563-0-31434300-1294705113_thumb.jp

Another thing to watch for with high ping times is noise on your line, distance from the telco and so on... but I take it nothing new has changed for you apart from Frontier taking over?

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Mine was down from 6 pm last night to 5pm today.

Tech had to bring me a new modem.

Something the changed in the DSLAM switch caused both my older 6520 modems to not get DSL sync.

New modem connected and he said problem solved.

Problem far from solved.

They reduced my downstream rate from 2 megs to 1 meg and changed me to the bluefield line that has been massively saturated for almost a year now.

this is what I'm dealing with now.

:::.. Download Stats ..:::

Download Connection is:: 332 Kbps about 0.3 Mbps (tested with 512 kB)

Download Speed is:: 41 kB/s

Tested From:: https://testmy.net/ (Dallas, TX USA)

Test Time:: 2011-01-10 19:01:03 GMT -7

Bottom Line:: 6X faster than 56K 1MB Download in 24.98 sec

Tested from a 512 kB file and took 12.645 seconds to complete

Running at 20% of hosts average (Frontiernet.net)

Validation Link:: https://testmy.net/db/07YP9KFS8

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/200

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\RDixon>ping yahoo.com

Pinging yahoo.com [72.30.2.43] with 32 bytes of data:

Request timed out.

Reply from 72.30.2.43: bytes=32 time=212ms TTL=53

Reply from 72.30.2.43: bytes=32 time=222ms TTL=53

Reply from 72.30.2.43: bytes=32 time=206ms TTL=53

Ping statistics for 72.30.2.43:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 206ms, Maximum = 222ms, Average = 213ms

C:\Documents and Settings\RDixon>ping google.com

Pinging google.com [209.85.225.147] with 32 bytes of data:

Reply from 209.85.225.147: bytes=32 time=163ms TTL=53

Request timed out.

Reply from 209.85.225.147: bytes=32 time=163ms TTL=53

Reply from 209.85.225.147: bytes=32 time=166ms TTL=53

Ping statistics for 209.85.225.147:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 163ms, Maximum = 166ms, Average = 164ms

I will be calling the district manager in Bluefield tomorrow and then most likely the WV Public Service Commission to file a formal complaint.

Another thing to watch for with high ping times is noise on your line, distance from the telco and so on... but I take it nothing new has changed for you apart from Frontier taking over?

No I have always been with Frontier / Citizens since they bought out AlTell back in the 80s.

But things have went downhill since they took over the Verizon mess in WV.

I'm only 500 feet from the DSLAM and it is all new copper between me and it.

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Would seem they have serious capacity issues, but I did receive a word document that came from high up in Frontier that they are upgrading a lot of the Equipment around in WV and other places with Fiber or newer Lightspans in the telco's. Also new backbones are on the horizon shortly.

I don't see why anyone should have to suffer with speeds like you have, that is plain BS if you ask me and I would certainly complain to Frontiers CEO's about this, they should have had the hardware, the network in place before overloading the system. Keep at them and threaten to go elsewhere, they are loosing customers in WV like you would not believe over this big mess, if I could I would be on the way to Comcast but I don't have the almost $7000 or whatever the extortionate price they want to run 500 Ft of cable.

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Would seem they have serious capacity issues, but I did receive a word document that came from high up in Frontier that they are upgrading a lot of the Equipment around in WV and other places with Fiber or newer Lightspans in the telco's. Also new backbones are on the horizon shortly.

I don't see why anyone should have to suffer with speeds like you have, that is plain BS if you ask me and I would certainly complain to Frontiers CEO's about this, they should have had the hardware, the network in place before overloading the system. Keep at them and threaten to go elsewhere, they are loosing customers in WV like you would not believe over this big mess, if I could I would be on the way to Comcast but I don't have the almost $7000 or whatever the extortionate price they want to run 500 Ft of cable.

They told me they are adding a new line in Bluefield; didn't say it was fiber though.

Supposed to be completed by this time next week.

If it doesn't improve by next week I am going back to dial up since it is better than what I have right now.

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Did you e-mail

Ken Arndt

President, Southeast Region

[email protected]

??? Trust me HE WILL get things moving for you if you vent to him! YOU WILL get a call within a day or so! Its worth a try and if you have logged this with Tech support, make sure you ask for a FULL refund up-until they get it working as it should be or what your paying for!!!

Your speeds are guaranteed to 80% of your paid quota, if it is less then they HAVE to do something about it, don't give it up yet.... My DSL is finally as it should be after 2 months now.

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Did you e-mail

Ken Arndt

President, Southeast Region

[email protected]

??? Trust me HE WILL get things moving for you if you vent to him! YOU WILL get a call within a day or so! Its worth a try and if you have logged this with Tech support, make sure you ask for a FULL refund up-until they get it working as it should be or what your paying for!!!

Your speeds are guaranteed to 80% of your paid quota, if it is less then they HAVE to do something about it, don't give it up yet.... My DSL is finally as it should be after 2 months now.

Been 8 days since I sent him mail.

No response.

District offices aren't taking calls either.

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Really? now that is not good, I am going to supply you with another guy that was helping me. he is a good guy and after all the frustration was over I thanked him many times for his assistance.

As a last resort, please contact (SEE YOUR INBOX) CHIP, he will do what he can to restore your service. Let him know Dean sent you :-) Bear in mind that he is in West Virginia so I am not sure if he can help further out in the field.

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Really? now that is not good, I am going to supply you with another guy that was helping me. he is a good guy and after all the frustration was over I thanked him many times for his assistance.

As a last resort, please contact (SEE YOUR INBOX) CHIP, he will do what he can to restore your service. Let him know Dean sent you :-) Bear in mind that he is in West Virginia so I am not sure if he can help further out in the field.

There isn't anything they can do to improve my connection until the bandwidth is added to the Bluefield line.

And they don't want to talk to me because they don't want to answer my question as to why I was moved to said line to start with and why they reduced my account from 2 megs down to 1 meg down but the up is still @ 640k.

The line tech I spoke with last week said the congestion issue goes all the way to Chicago on their network.

They simply kept adding customers until it completely stopped working before deciding to add capacity.

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Its up to you Vern, I let Chip know you may contact him, but the information someone has been giving you don't sound quite right seeing as we are all routed via Ashburn VA and on up to New York. He may at least be able to give you a time frame for completion on your end.

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Its up to you Vern, I let Chip know you may contact him, but the information someone has been giving you don't sound quite right seeing as we are all routed via Ashburn VA and on up to New York. He may at least be able to give you a time frame for completion on your end.

Until about 3 weeks ago I was routed through Va and NY.

Now I go through Bluefield and Chicago.

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\RDixon>tracert yahoo.com

Tracing route to yahoo.com [67.195.160.76]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254

2 76 ms 76 ms 62 ms 74-34-128-1.dr01.blfd.wv.frontiernet.net [74.34.

128.1]

3 25 ms 23 ms 38 ms 74.40.49.133

4 52 ms 56 ms 52 ms 74.40.5.89

5 65 ms 67 ms 67 ms xe--0-3-0---0.cor02.chcg.il.frontiernet.net [74.

40.5.37]

6 68 ms 64 ms 57 ms ae1---0.cbr01.chcg.il.frontiernet.net [74.40.4.1

42]

7 40 ms 59 ms 46 ms exchange-cust1.ch1.equinix.net [206.223.119.16]

8 83 ms 102 ms 297 ms ae-0.pat1.dcp.yahoo.com [216.115.101.152]

9 60 ms 93 ms 63 ms xe-9-0-0.msr1.ac2.yahoo.com [216.115.108.141]

10 64 ms 69 ms 83 ms xe-3-2-0.clr4.ac4.yahoo.com [72.30.96.7]

11 73 ms 67 ms 135 ms te-8-1.bas-a2.ac4.yahoo.com [76.13.0.175]

12 91 ms 111 ms 174 ms ir1.fp.vip.ac4.yahoo.com [67.195.160.76]

Trace complete.

The tech said they have engineers working on adding capacity in Bluefield now and it should be completed in a couple of days.

This trace was done at 7:47 AM

By 10 AM there will be too much packet loss for the trace to be useful.

Yours is working OK for now but in a few weeks it will have you pulling your hair out again.

That's the pattern this company follows.

I've been dealing with it for 2 and one half years now.

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Funny you should say that, the Fiber pipe got severed in Ashburn yesterday! its back up now but I did get worried for a little while lol.

It is weird they routed you that way, I was yesterday being routed via Atlanta GA. Now I am back through Ashburn VA. again, truth will be tonight when I test at peak times. I can relate to your frustration and I hope you don't think I have anything to do with Frontier as I do not, I am just trying to be helpful. Maybe they will come good and get you what you deserve! fingers crossed.

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