Bay9823 Posted December 19, 2019 CID Share Posted December 19, 2019 My WiFi modem is lighting up but I have no internet connection what so ever. Hughes net agents told me there’s a transmitting problem with my satellite and modem? Blamed it on the light blanket of snow outside? Anyone else experiencing this? Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 19, 2019 CID Share Posted December 19, 2019 Do you have snow on the dish? Quote Link to comment Share on other sites More sharing options...
Sean Posted December 19, 2019 CID Share Posted December 19, 2019 It only takes a light snow covering on the dish to block the signal. This is especially true with satellite Internet that uses the higher frequency KA band, which already is very susceptible to rain attenuation. I remember running into this issue back when I had satellite Internet around 2005. If you can reach the dish with a mop, you can try wiping off the snow. Wipe off any snow on the LNB also, i.e. the active part with the leads that points at the dish. CA3LE 1 Quote Link to comment Share on other sites More sharing options...
Bay9823 Posted December 19, 2019 Author CID Share Posted December 19, 2019 No snow on the dish ☹️ Could the cord being under ground & frozen that leads to my satellite be an issue? Quote Link to comment Share on other sites More sharing options...
Sean Posted December 19, 2019 CID Share Posted December 19, 2019 The leads are unaffected by frost. The temperature does not affect the dish either, as long as there is no snow on the dish or the front part of the LNB facing the dish. If you haven't already done so, check that the leads from the dish are tight behind the modem and turn the modem off and on. The next time you speak to the agent, mention that there is no snow on the dish. Snow on the ground doesn't affect the signal at all, however, they likely assume that a snow covering on the ground means there is snow on the dish. CA3LE 1 Quote Link to comment Share on other sites More sharing options...
Bay9823 Posted December 19, 2019 Author CID Share Posted December 19, 2019 Having a technician come out, I believe my modem is broken. Sean 1 Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 20, 2019 CID Share Posted December 20, 2019 Let us know what happens Quote Link to comment Share on other sites More sharing options...
Bay9823 Posted December 21, 2019 Author CID Share Posted December 21, 2019 Update; my modem took a dump and they had to replace it. CA3LE and Sean 2 Quote Link to comment Share on other sites More sharing options...
nanobot Posted December 23, 2019 CID Share Posted December 23, 2019 We had Direcway, then Hughesnet. We were fortunate that we could keep the Direcway tech instead of having to switch over to the Hughesnet crap. The old Direcway modem was practically bulletproof. Had it for 10 years. When we finally had to switch (because we got a faster connection) the new Hughesnet modem worked about 60% of the time... Quote Link to comment Share on other sites More sharing options...
Bay9823 Posted December 23, 2019 Author CID Share Posted December 23, 2019 I only had the choice of hughesnet and Frontier where I’m located, I already knew frontier wasn’t good and haven’t heard things of hughesnet, but now that I have it, it sucks. Thought of switching but I’d have a cancelation fee of $300.00 Quote Link to comment Share on other sites More sharing options...
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