PrimetimeDJ Posted March 22, 2005 CID Share Posted March 22, 2005 Hi guys. This is a great site for the DWay novices. I just ordered DWay last week and it was installed over the weekend. Boy am I disappointed! Through the weekend, my dial-up was running better than DWay. The main reason I got DWay was to stream high quality audio from the 'net. I can't listen to anything without it rebuffering every minute. Napster doesn't work either, as I can't stream audio from its site. Any chance I can get out of this mess with just the activation and install charges, or do I get stuck with a big payoff for cancelling in the first 30 days. This is already proving to be an expensive mistake. I just wonder if I can still get out before I'm stuck with a 15 mo. commitment. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted March 22, 2005 CID Share Posted March 22, 2005 PrimetimeDJ ..welcome ....and yes ...in the first 30 days you can get out....just call billing.. But yes again....your stuck with the installation charges.. Quote Link to comment Share on other sites More sharing options...
php Posted March 22, 2005 CID Share Posted March 22, 2005 welcome to the forum PrimetimeDJ try to switch to a DW4000, its much faster at downloading. Quote Link to comment Share on other sites More sharing options...
Gusted Posted March 22, 2005 CID Share Posted March 22, 2005 Ooh ooh! Remember to call tech support if you ever have any problems whatsoever, they are miracle workers I tell ya! Quote Link to comment Share on other sites More sharing options...
php Posted March 22, 2005 CID Share Posted March 22, 2005 ohh yes, the great towel heads... :haha: Quote Link to comment Share on other sites More sharing options...
jlester Posted March 22, 2005 CID Share Posted March 22, 2005 If within 72 hours you should cancel your card and get it ALL back! What are your speeds? Sounds like a bad install. Mine works great! Audio is not a problem. Post some test results. Are you using a proxy? IE? Quote Link to comment Share on other sites More sharing options...
sparky Posted March 28, 2005 CID Share Posted March 28, 2005 Tell them to take it back and fight for the install charge too...... That way I get a little more bandwidth! Quote Link to comment Share on other sites More sharing options...
Guest aerodude Posted March 28, 2005 CID Share Posted March 28, 2005 PrimetimeDJ ..welcome ....and yes ...in the first 30 days you can get out....just call billing.. But yes again....your stuck with the installation charges.. haha i did call them 1 week after i got it ad tey said its a $500 fee. even tho i was in the 30 day trial thingy Quote Link to comment Share on other sites More sharing options...
Guest aerodude Posted March 28, 2005 CID Share Posted March 28, 2005 Tell them to take it back and fight for the install charge too...... That way I get a little more bandwidth! Quote Link to comment Share on other sites More sharing options...
sparks Posted April 7, 2005 CID Share Posted April 7, 2005 I got Direcway 2 months ago and cancelled unaware of the 30 day period. if you are going to cancel do so right away! I've spent my whole day today on the phone with them trying to get money back they took out of my checking account without my authorization. I spent more time on the phone with tech support then I spent online and now I have to pay to get out of their contract! Get out while you still can!!!!!!!! Quote Link to comment Share on other sites More sharing options...
fikester Posted April 7, 2005 CID Share Posted April 7, 2005 Yes its all in the contract.....they got their butt covered well! Quote Link to comment Share on other sites More sharing options...
Patriot Posted April 8, 2005 CID Share Posted April 8, 2005 Agreement?...what agreement.. all I did was sign a paper that I agreed I would abide with the contract...no hard copy of anything called an agreement...mostly oral crap. Quote Link to comment Share on other sites More sharing options...
rlh24 Posted April 8, 2005 CID Share Posted April 8, 2005 When I signed my contract my installer presented it to me on his laptop. He said that after I read it and agreed to it I had to hit enter. He explained the he could not and would not hit enter under any condition. I did not get a hard copy either. Quote Link to comment Share on other sites More sharing options...
Patriot Posted April 8, 2005 CID Share Posted April 8, 2005 Your installer had a laptop?...all my did was to lay, in front of me, a single form to sign. Anyway, I checked with my Lawyer and was told that kind of contractual agreements were bordering of being null and void as you are supposed to get a hard copy of the copy that you originally signed . Your installer had to print it out and hand it to you to sign and give you a copy and yes as you probably know their are small printers that hook up in less than a minute so he could have printed two copies for you to sign keeping one for your records. After dumping D'Way and signing on with Adelphia there was no committment, no down money, and no BS, and I got a copy of the paperwork I signed to verify that the installation met my approval and that everything was working properly at that time. and I can quit when I feel like it. I do have to return their modem but they will come out to pick it up. If a problem arises I call... they WILL either get it fixed over the phone, in their on-line chat or send someone out to my home , if needed, now that's what I call service after the sale...not the line D'Way hooks one with. I get a security Software ( and its real darn good) at no cost and just received a speed increase as well as many others, also at no cost. They have knowledgable Tech Support you can understand, unlike the so-called towel heads from India. Just thought I would toss a few bits of legal advice I got into the forum..better yet do as I did and forgo the headaches, anger, and depleted funds. Quote Link to comment Share on other sites More sharing options...
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