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  • Posts

    • 1. How come the wheel in upper left corner just spins real fast on tests but when on internet with Hughes. It runs Slow Motion and always have to reload? 2. I have CCleaner and constantly have to run cleaner just to get any speed out of my service. Plus the internet shows on CCleaner logs that I don't have internet for one to 5 minutes, then it has it again. This goes on like a time occurrence. This happens also while I'm on net. It stops like loading than a time latter later it starts again.  3. Got Gen4 right off the bat so I wouldn't have any issues like a land line. I pay 129.00 a month just for internet. It worked just fine for about 2 years than like it started to slow down and had trouble with Video's on YouTube. I've called repeatedly and now they have Gen5 and they have had it for 2 years. It just don't make any sense. I could get land line but sure that is slow for YouTube. Time Warner is about 1 mile away. They say that can't come this way because they are in some contract with the other internet providers. They did come out and checked it out for me. The Engineer talked to me about it at that time. Stumped here in Farm Country. If anyone can put some light on the subject would greatly appreciate it. 4. I've had Hughes Net Gen4, 5 years now. Hughes net told me this week that they had a gen5 that would be faster and cost me 80.00 a month.  Have they been ripping me off for 3 out of 5 years I had Gen4 and just slowing it down?  Than created Gen5 that was really Gen4. The less money to 80.00 and not 129.00 may be, because they no I'm so upset about it and told them if they can't give me my original gen4 than they can come get their equipment. I've been out of Contract for 3 years. 
    • MarkV. I would push them on the fact that your equipment works fine elsewhere.
    • Peter   Thanks so much for the thoughtful response. Amazing it should be so frustrating.   This idea:   "If they come out again see if you can get them to take your home router and connect it into the cabinet directly in the street, then using their laptop test the service. If it has the same results it can not be anything to do with your home or equipment. I had them suggesting LED lights interfering, and lots of other remarks. The engineer taking my router to the exchange proved to the line engineer it was nothing in the copper cables or my home so network issue."   is gold because they have to return to get their own modem, box, TV.  I'll try to get the tech I know best to come out, because I know he'll do it.  I've taken my own equipment to a friend's house, and it worked fine there.  Not convincing evidence for them, however.  And the stakes are higher because of a myriad of conditions of the Comcast-TWC merger (America's 2 most despised companies).  It's likely, the new FCC Chairman will simply throw out the conditions (he's already thrown out one provision requiring competition in one area), and Net Neutrality is 2 months from death.   The second thing you suggest:   "Can you use your phone on 4G/hotspot and tether a PC to it, use that PC to host your home network. If the results show reliable service how can it be your equipment."   Is also a fantastic suggestion.  Will report back.   Thanks.   M  
    • I have a fairly consistent connection. My down speeds are in the 390 range and up is around 30. I usually check my speeds twice daily. I have COX Premier. Lately, about 10 days or so, my download test has frozen on the 3rd test. Also my up speeds have been very (single digits) slow. Using the ookla test everything looks fine. Any suggestions?
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