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Okay. I'll take that as an educated answer from a knowledgeable person. I will decline Comcast's offer to send a tech out to my home (at blank check cost to me) who will just give me the same bad news: it can't be fixed. I wish I could change to one of those "better" ISPs but I have the misfortune of living in an apartment complex that was wired by Comcast at construction in exchange for a monopoly agreement with the landlord. It seems this situation was very common for a long time. Don't know if it is still legal or not but even telephone companies won't give me potentially higher speed DSL internet because of Comcast' monopoly. Thanks for replying. I actually browsed your forum and quickly found much relevant information; all of it seems to add up to my being stuck with Comcast and poor internet speeds. My Roku movie streams keep re-buffering and other bears in the cave (especially the cubs) are growling at me dangerously....

There's more than likely wording in fine print somewhere that says "up to" 100 Mbps. Some ISPs are a lot better than others at proving good solid service at or near that max.

Spectrum 100 Mbps↓, 10 Mbps↑ $40.00 per month/ No Data Cap :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 112269 kbps or 112.3 Mbps Download Speed Test Size:: 89 MB or 91136 kB or 93323264 bytes Download Binary File Transfer Speed:: 14034 kB/s or 14 MB/s Upload Connection Speed:: 9035 kbps or 9 Mbps Upload Speed Test Size:: 6.2 MB or 6304 kB or 6455296 bytes Upload Binary File Transfer Speed:: 1129 kB/s or 1.1 MB/s Timed:: Download: 6.65 seconds | Upload: 5.716 seconds Tested At:: http://TestMy.net Test Time:: 2017-07-26 15:12:34 Local Time Client Location:: Target:: Dallas, TX http://dallas.testmy.net Validation:: https://testmy.net/db/z9h7cr4ns.Cu2VIK5x3 TiP Measurement Summary (Download):: Min 100.76 Mbps | Middle Avg 113.39 Mbps | Max 127.1 Mbps | 21% Variance TiP Data Points:: 107.72 Mbps, 114.52 Mbps, 121.57 Mbps, 127.1 Mbps, 115.11 Mbps, 105.19 Mbps, 111.11 Mbps, 112.6 Mbps, 120.92 Mbps, 114.72 Mbps, 106.86 Mbps, 117.53 Mbps, 103.24 Mbps, 106.86 Mbps, 114.72 Mbps, 112.03 Mbps, 116.71 Mbps, 106.86 Mbps, 100.76 Mbps Client Stats:: https://testmy.net/quickstats/TexasmadeJ https://testmy.net/compID/22483708363669 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.125 Safari/537.36 [!] http://www.speedtest.net/my-result/a/2472499248