ispgeek

One I did...the other I didnt....thanks....of real interest are surplus electronics, gimzos, gadgets and the like....

Yea....OOL really sounds like they suck the giant banana and that is really too bad. I would like to get my hands on that support department for 90 days....just 90 days ....I have this allergy to cold tho....I DON'T LIKE IT....so FL is where I stay....

Okay....first off all what are you trying to download and with what? We talkin p2p, torrents....http, ftp....a little more info would be great...thanks!

I do not at all disagree that things can and should have been handled better. From there we part ways 180 deg... You accuse me of making assumptions. It is fair to assume by your first rant about how incompetent the staff that you encountered were that you were probably not the nicest person to deal with. It is also fair to assume since we get people like you all the time...who's first statement in the call is "I'm a network engineer...blah blah blah and you don't know what you're talking about" that you clearly have not been treating your customer service professionals with the respect they deserve. You've done it here with me...you don't know me from Adam but you sure did grab the moment to come out swingin didn't ya. I sir have been an IT professional for 22 years 11 months and about 8 days (took me a bit to compute that..honestly I don't keep count normally), long before you were probably even a concept so please...do not lecture me about responsibilty of the company. I have created and managed more technical support departments than you can count on all your digits combined. The facts are you do not have even a glimmer of a concept of what it takes to convert a cable based network of this size...in your wildest of dreams you will never work on such a network most likely. So please....the next time you decide to come out swinging...make sure there is something there to swing at. Nobody was attacking you. There have been many complaints lately and some justifiable...some not. There is no doubt that communication probably should have been better.... You seem to forget all of the people that managed your cable company before are no doubt the ones who are still managing your cable company now. They just don't come down one day and clean house and start over...it's impossible to do in a cable company environment. No matter how hard TW tries to prepare them...if they are unreceptive or refuse get with the big picture things like this can happen....Don't just assume that TW is to blame for it....my hunch is the communication problems with your company existed long before TW took control of them and now everyone is paying the price. All of this is moot because neither YOU or I work for your company and neither one of us make the decisions there....and thats probably a good thing for them.... because if things really are as bad as you claim to be...if I were there heads would be rolling right about now...

Good....Good...Good.....no issues there at all!

Your pleasant experience with Verizon is not the norm...you should consider yourself very lucky as any Verizon customer will tell you...they are not known for being...competent, helpful and certainly not nice. I'm glad your experience was nice....maybe Verizon finally is getting the idea...I doubt it...but just maybe!

A signal of less than -10 is an indication of an underlying problem in itself. Any additional loss would have an impact on the customers experience. It's best to deal with the issue BEFORE it impacts the customer to any degree, thus preventing tech rolls and most important preserving the relationship with the customer. It's far cheaper to send the tech than it is to find new customers or to deal with the bad reviews of our product in forums like this one. Our company takes the high road whenever issues like this exist just because it's good business. Yours may not and who knows...it might be the reason people are complaining. The gentlemen no doubt posted his levels because he IS having some type of problem, whether it be high flap counts or slow browsing. Remember this...and your own statement to some degree agrees.....IF additional drop or plant issues exist....well...having proper signal levels to begin with affords a cable provider a little wiggle room when things do go wrong at the drop or plant level whereas a signal level already out of spec gives the cable provider NO wiggle room in these situations. It's the difference in many cases between the modem being ON or OFFLINE and that definately has an impact on your customer and the relationship you will have with them. So keeping things in spec to begin with has many benefits to just "fixin it when its broke"...which unfortunately is the dominant attitude by many cable companies but there is a fresh wind a blowin...its called competition....those who don't get with the picture well....can take the spoils that FIOS leaves behind....happily our company is not one of those companies.....is yours?

I'm old...but hey...whos looking at age....welcome anyway.....so where are your most favorite geeky sites....needem all. Technical, parts hses, surplus electronics anything.....I need as many good ones as I can find....the results will be shared....

Cox has this great habit of doing that like overnight and poof one day...yer surfin faster. When I was a Cox customer ages ago...they did it to me twice....aside from a pesky issue with a signal problem (that they did finally solve)...I honestly had nary a complaint one about them in OK.

Actually no its not.... field techs try to squeeze by on it...but we have found in testing that -10 is the low end of the scale for proper operation. Now the modem specs may be different but in practical application (real life) anything lower than -10 is not acceptable. We advise tech rolls on anything lower than -10.

To be honest with you I am in research phase still....not to mention I am in the middle of some hardware moves to make it a bit easier to access my equipmnent. I will most definately post my results though.....meltdown or not...

Yes there is most def a way to do it....BUT why....if nothing more on your system is legit your OS should be. Its the foundation upon which everything else runs. If you run a hacked OS to begin with then everything after that ends up slightly "hacked" as well.....there is of course the legal, moral and ethical issues....but thats for a different thread.

Thank you! Surely there are more of you out there with suggestions...I need them all please.....

Okay....first off all what are you trying to download and with what? We talkin p2p, torrents....http, ftp....a little more info would be great...thanks!

Your downstream is a bit low....I would like to see that no less than -10

I am putting together a webbased desktop that contains links to the absolutely most geekified sites...either for talk, geek toys, technology, etc....if its geek I want it....but it must be quality geek.....please reply back with your links..... Thanks!!

Okay...Okay....I need to set some things straight here. First of all the support people you had with your old company are the very ones you have now....nothing has changed except the call volume and thats due to the always unforseen issues that come up in situations like this. No matter how much you prepare for something there are always things that go wrong. You don't just hit a switch and like magic, everyone is on a new network so give these guys a break. The RR support team in Canada is designed to handle overflow calls and since the change they have been buried which has had a most undesireable affect on the other MSO's who also utilize the RR helpdesk for overflow....so we're all affected by YOUR conversion. Be patient and don't give the people on the other end of the phone a hard time....they are people just like you and in fact probably live down the street from you in many cases so cut em some slack for the next 60 days or so while all the issues get worked out. You will be very happy in the long run but for now we all suffer during the conversion process. YOU do not know the complexities of a network conversion of this size and cannot appreciate the hard work behind the scenes to just keep it running while the NOC gets it right....

Oh my god we could have a total debate on that issue alone....no...I won't...I can't.....NOOOOooooooo

Yea I think netzero still does it for under 10 hrs per month....of course you can never connect to any of their "free" modems.....but its still free....oh and how could I forget...you don't get their "turbo" dialup (almost like broadband speed) on the free access....

Dialup is always cool for creating wars in the usenet groups.....esp if you use one of those free accounts....never can it come back to you....but of course I would never know anything about that first hand....just read it on usenet..... Kiddies don't try this at home....I was just funnin....usenet people are dangerous, derranged and sometimes just crazy enough to hunt you down and kill you....so beware!

Sniff sniff.....I smell briskett.......um coknuck...did you forget to remove the critters from the barn before your planned torch? :2funny:

Motorola is one of the few cable modem mfr's where I have actually seen a speed difference between models and I do not know why. Earlier versions of the surfboard had serious firmware issues that prevented higher speeds and many ISP's replaced them quickly. I am sure there is something else going on with your connection. Also keep in mind that from day to day and time to time your speed tests will fluctuate. Also make sure that you are not running ANY anti-virus programs when you run speed tests here. AVAST being a prime example. If you leave your AVAST AV on while running speedtests from here you will notice about a 20% decrease in performance.

DLewis I am sorry but your are incorrect in this statement. The 3.0 standard has not been adopted in a timely manner and therefore many cable providers have decided to go ahead and adopt 2.0 for the time being. The expected conversion to 3.0 will not be at least until 2008 in the mean time people can fully expect 2.0 rollouts right at the first of the year. Many RR customers have a late but very welcome Christmas gift coming!

Hacking your cable modem is a fine way to get yourself banned from not only your ISP but all the others that your ISP shares it's "bad guy list" to not to mention is considered theft of cable services by most regions. When you get caught (and you will in very short order) your cable company will come to your house, cut your cable at the pole (yup that means no tv either) and with them will be two very nice gentlemen from your local police department with a warrant for your arrest. So the bottom line here is....don't do it. It's immoral, illegal and unfairly impacts your neighbors. Geez...why do we have to keep rehashing this particular issue... <hr> edit: to remove links from quote --FallowEarth

To whom is your question directed since Blunted has posted another link here I'm not sure who you are talking to.