ajb62787 Posted June 25, 2006 CID Share Posted June 25, 2006 http://blogcritics.org/archives/2006/06/23/065050.php Scroll down and Click the play button in the video Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted June 25, 2006 CID Share Posted June 25, 2006 Man what a bunch of jerks. Boy, the more I hear about AO helL the more I am glad I never had them. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted June 25, 2006 CID Share Posted June 25, 2006 Man what a bunch of jerks. Boy, the more I hear about AO helL the more I am glad I never had them. you and me both im glad i never went through AOL Hell Quote Link to comment Share on other sites More sharing options...
ajb62787 Posted June 25, 2006 Author CID Share Posted June 25, 2006 I had AOL back in '01 and they billed my mother (I was only 14 at the time) $665 usage fee over 3 years 01'-03' so my mother called up asked why was she billed and they said that I have used the service for 3 years but I had Verizon DSL back in 02 and used AOL for 1 year and was said that AOL service was cancelled in early 02 but then renewed under the same last name but different address. So then after a 45 minute talk they said that its our mistake and you don't have to pay at all Quote Link to comment Share on other sites More sharing options...
CA3LE Posted June 25, 2006 CID Share Posted June 25, 2006 Wow, that's rediculus. I hope that guy actually got fired for that. And I hope he's now realized what a jackass he is. lol Quote Link to comment Share on other sites More sharing options...
ajb62787 Posted June 25, 2006 Author CID Share Posted June 25, 2006 He did get fired and they released an apology to Vincent Ferrari (Customer who was involved in the dispute tring to cancel his Service . Here is the full conversation heard also on the tape listed above at the following website AOL REPRESENTATIVE: Hi this is John at AOL... how may I help you today? VINCENT FERRARI: I wanted to cancel my account. AOL: Sorry to hear that. Let's pull your account up here real quick. Can I have your name please? VF: VF Ferrari. CLOCK READOUT - 00:30 AOL: You've had this account for a long time. VF: Yup. AOL: Use this quite a bit. What was the cause of wanting to turn this off today? VF: I just don't use it anymore. AOL: Do you have a high speed connection, like the DSL or cable? VF: Yup. AOL: How long have you had that... VF: Years... AOL: ...the high speed? VF: ...years. AOL: Well, actually I'm showing a lot of usage on this account. VF: Yeah, a long time, a long time ago, not recently... CLOCK READOUT - 01:47 AOL: Okay, I mean is there a problem with the software itself? VF: No. I just don't use it, I don't need it, I don't want it. I just don't need it anymore. AOL: Okay. So when you use this... I mean, use the computer, I'm saying, is that for business or for... for school? VF: Dude, what difference does it make. I don't want the AOL account anymore. Can we please cancel it? CLOCK READOUT - 02:21 AOL: Last year was 545, last month was 545 hours of usage... VF: I don't know how to make this any clearer, so I'm just gonna say it one last time. Cancel the account. AOL: Well explain to me what's, why... VF: I'm not explaining anything to you. Cancel the account. AOL: Well, what's the matter man? We're just, I'm just trying to help here. VF: You're not helping me. You're helping me... AOL: I am trying to help. VF: Helping... listen, I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account. AOL: No, it wouldn't actually... VF: Cancel my account... AOL: Turning off your account... VF: ...cancel the account... AOL: ...would be the worst thing that... VF: ...cancel the account. CLOCK READOUT - 03:02 AOL: Okay, cause I'm just trying to figure out... VF: Cancel the account. I don't know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don't mean help me figure out how to keep it, I mean cancel the account. AOL: Well, I'm sorry, I don't know what anybody's done to you VF because all I'm... VF: Will you please cancel the account. CLOCK READOUT - 03:32 AOL: Alright, some day when you calmed down you're gonna realize that all I was trying to do was help you... and it was actually in your best interest to listen to me. VF: Wonderful, Okay. Here is the Apology giving to the Customer Letter from Nicholas Graham, Executive Vice President of AOL Corporate Communications: Vincent, thank you for returning my phone call. I appreciate hearing from you and being able to talk to you - and to personally apologize for your experience. At AOL, we have zero-tolerance for customer care incidents like this - which is deeply regrettable and also absolutely inexcusable. The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care - chief among them being respect for the member, and swiftly honoring their requests. This matter was dealt with immediately and appropriately, and the employee cited here is no longer with the Company. Vincent - please get in touch with me again in the future I can be of help at all. And good luck to you and to Quote Link to comment Share on other sites More sharing options...
CA3LE Posted June 25, 2006 CID Share Posted June 25, 2006 wow, check out the guys site... the guy that was harassed on the phone call http://insignificantthoughts.com/ He's been very busy with all of this... looking at his site score on alexa it looks like his server is being hit pretty hard too Quote Link to comment Share on other sites More sharing options...
ajb62787 Posted June 25, 2006 Author CID Share Posted June 25, 2006 Of course and he wanted to prove why AOL sucked and proved it in a good way Quote Link to comment Share on other sites More sharing options...
ajb62787 Posted June 25, 2006 Author CID Share Posted June 25, 2006 And in todays price range AOL should have their service at $9 a month because DSL starts at $15 and they currently start out at $25.90 A MONTH = $4.05 more and get 50 times faster DSL from Verizon than the suck ass AOL. And something; Verizon doesn't treat its customers like shit like that person who wanted his service cancelled. One of my co-workers wanted info on Comcast Voice and he currently had Cavalier so he asked the rep for info be sent to his house on Comcast Voice and the rep agreed to send out information . 1 hour later .....No phone service so he called up Comcast from his cell phone and they said "We have gotten word from you (my co-worker) that you wanted to purchase our voice service and we got approval to release your # from them to us." NOTE: HE SAID HE WANTED INFORMATION ON THE SERVICE. So he was promised to have it reconnected the next day........no help ... so he went up to Comcast Customer Service building here in Baltimore (White Marsh) and asked for his service to be reconnected with Cavalier and the woman asked " Sir, you have to call our customer service # , we can't do anything here." So then my co-worker said "If the problem isn't resolved then I'm gonna make your company disappear ( meaning file a lawsuit ) " So then one week later he received a letter in the mail from the Baltimore County District Court on his problems with Comcast and the charges were Arson(Threatening to blow up building) and Assult. So on May 1st he went to court on those charges against Comcast and he was found not guilty and he can go about filing a lawsuit for an unknown amount . Quote Link to comment Share on other sites More sharing options...
Planatoid Posted June 25, 2006 CID Share Posted June 25, 2006 Wow, that's scary. I'm glad they never had service in my area or their 6-months for free might have been tempting. Quote Link to comment Share on other sites More sharing options...
brock01 Posted June 25, 2006 CID Share Posted June 25, 2006 wow good story i also watched the interview on NBC on his site crazy, but im glad he got fired Quote Link to comment Share on other sites More sharing options...
markie09 Posted June 25, 2006 CID Share Posted June 25, 2006 dude if someone did that to me i would get pissed. Quote Link to comment Share on other sites More sharing options...
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