Jump to content
Sign in to follow this  
just-

Post your speed from Smart Bro (wi fi)

Recommended Posts

15 mins ago my wife called smartbro cs, told them about our veeeeryyyy slow connection...

they told us to do this, do that, isolate this, which i already did a hundred times. now after 15 mins i call them back saying i did what they told me and they inform me now that there is something wrong with the base station or something.

now it pisses me off having been goof by their personnel into doing things. they shudve told me that there is a problem firsthand.

and another thing, i ask the cs whom i speaking and she told me that they are not allowed to give their id#. she only gave me her name (which any1 can fake). i wish there is a way to verify this. not being able to know  they are is like talking to somebody who doesnt really know what ur talking about.

Share this post


Link to post
Share on other sites

you can't do anything because that is the job of a costumer service rep. man, they just read scripts. they are not technically trained to handle technical problems coz they are just from the call center.

send them emails instead. emails are forwarded to and eventually read by their technical dept who has the right knowledge.

Share this post


Link to post
Share on other sites

can anyone help me. I try to tweak my canopy by chance I mean when i opening the canopy by the use of 169.254.1.1 I see others users or owner canopy page. I tried so many times accessing my own canopy then i got lucky and got my canopy page. Then someone suggest to me that if i change my color code in my canopy page it would help to boost my connection but like before i can't able find it anymore all i can see is someone canopy page.

How can i solved my problem is there someone can help me about this.

Share this post


Link to post
Share on other sites

oh my god.. just a while ago i talked to the csr of the smart.. my pc doesnt have a connection!!

it says limited or no connectivity... its always happening to me!!! i think this is the 5th time..

and besides this past few days i cant even open a website...like (yahoo)

Share this post


Link to post
Share on other sites
Guest aneljr009

Hey, anyone.... I need your help.... everytime I turn on my Computer, my internet connection is always LIMITED OR NO CONNECTIVITY. Please help me, it always forces me to spend about 5 minutes just for REPAIRING and RENEWING my LAN Connection. Can I stabilize it?

Share this post


Link to post
Share on other sites

@aneljr009

Yeah, me too... well...still. :buck2:

I think they (SB CSR) gave me a definition fot that - a time out.  :idiot2:

I'm not an expert and all but...

CSR's method (by the book):

Disable/enable LocAreaConn (sometimes it works, most of the time it doesn't)

or.. Shutdown PC and unplug..errr..LAN(?) wire and power adapter for 5 secs then plug it back and boot up PC.

It worked once but temporarily. 'Got negative connection again after a couple of days.

What I do... (and what works for me)

Whenever I get "No conn..", I access my Canopy page (it still opens in my case) and I change/type in "my alternate" color code (under Config > Radio tab) - I only switch from 2 ColCodes (I studied my AP Evaluation beforehand) whenever the other one is shitty <pardon my French>. Then Save Changes and Reboot. Wait a coup'l of secs then go back to Home menu and see if it's "Registered.." under Session Status - otherwise I wait for a coup'l of secs until so. Then I regain connection again. Sometimes, when the connection's back, I revert to my original ColCode coz it has lesser User Count most of the time (re-type in color code > save changes > reboot). 

And sometimes (yup, it really happens a lot to me) I don't switch color codes. I just reboot (Canopy > Config > Radio tab). It also works... at least for me. Stable? Nope. Its not a permanent solution. So far, I've been lucky for about 2 weeks already.  :grin2:

'Will very much appreciate help from the experts here...  :?:

Share this post


Link to post
Share on other sites
Guest ExtremeFusion

If your pc warns you about limited or no connectivity at all..

Do this:

===================================================================

Method 1 (LONG METHOD)

Unplug the canopy's cable from your pc

Then

Unplug your canopy from the power source

Next,

Shut down your pc!

Then,

after about 2-3 minutes

Plug in the canopy's cable to your lan port.

Power up the canopy again

And turn on the computer...

===================================================================

Method 2 (QUICK METHOD)

If your one of the lucky guys/gals who could access their canopy  :azn:

Reboot your SM (am i right?! "SM") or canopy so to speak...

from your canopy's configuration/setup page....

===================================================================

Hope this helps!  :smitten:

Share this post


Link to post
Share on other sites

@aneljr009

manually set your known last ip address  given by smart bro dhcp.

ex.

IP Address: 192.168.x.x  

Subnet Mask: 255.255.224.0  

Default Gateway: 192.168.224.1  

DNS 1: x.x.x.x

DNS 2: x.x.x.x

DNS 3: x.x.x.x

Share this post


Link to post
Share on other sites

you can't do anything because that is the job of a costumer service rep. man, they just read scripts. they are not technically trained to handle technical problems coz they are just from the call center.

They are actually trained to handle technical problems but still they need to perform step by step procedure for quality evaluation. Well, that's call center standard operating procedures.

=================

Yes. Email would be a great choice aside from visiting your nearest wireless center so that their what so called higher technical support might schedule you for field visit if they find something wrong with the antenna. They might also tell you quickly right after their opening spiel if there's a problem with your base station. If it's a congested or intermittent Basestations, DON'T expect that they'll be giving you a definite time to fix it. Well, we should understand that. BUT when first quarter of 2008 comes, and  you'll still be having the same problem, that's the best time to revolt! joke...  :haha:

Share this post


Link to post
Share on other sites
Guest ExtremeFusion

Thanks EF.  :cool2:

share2-ADBYHKE16

:cool2:

To think about it, my post is just like what you said.. hehehe  :azn:

Well one solution suggested by two peeps proved to be statistically valid..  :grin:

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...