romara22 Posted May 26, 2008 CID Share Posted May 26, 2008 Hey, First time here. Hope I am posting in the right spot. My computer has some kind of virus...this I am sure of. Whenever I perform certain actions on my computer (ie. disk cleanup, copying certain files to external hard drives, etc) my computer goes black and restarts. It says that there was a serious error that forced the computer to restart. Again, I first noticed this when, at one point, I tried to go to Local Disk C: and do disk cleanup. I was told by they Best Buy Geek Squad guy that I should perform a Last Known Good Configuration, I think. He said I should set my computer back to when I know the problem didn't exist. Any advice? I'd appreciate it! romara22 Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/ Share on other sites More sharing options...
granpa Posted May 27, 2008 CID Share Posted May 27, 2008 to the forum romara22 Your probably going to need to give more information about your computer to get any help. Don't be shy, just reply Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272222 Share on other sites More sharing options...
Buntz Posted May 27, 2008 CID Share Posted May 27, 2008 Are you running XP or Vista ? Have you try running any virus scan yet ? Here is a online one you can try. http://housecall.trendmicro.com/ Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272223 Share on other sites More sharing options...
ghostmaster Posted May 27, 2008 CID Share Posted May 27, 2008 Probably a bad stick of RAM, or a motherboard problem... Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272230 Share on other sites More sharing options...
coolbuster2007 Posted May 27, 2008 CID Share Posted May 27, 2008 have you noticed password viewer.exe or pc-off.bat in your computer lately? they might be the culprits. Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272257 Share on other sites More sharing options...
romara22 Posted May 28, 2008 Author CID Share Posted May 28, 2008 Well, I tried what Buntz mentioned, but I remember now that when I try to run Virus Scans (tried many of them), my computer shuts down, in the same fashion that it does when I do the other things I do. My computer won't let me do these kinds of things. Any other suggestions? I am not sure what else I can tell about my computer, but if anybody needs to know anything about it, let me know. Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272333 Share on other sites More sharing options...
Diehard Posted May 28, 2008 CID Share Posted May 28, 2008 As ghostmaster has said its probably a bad piece of hardware Try stripping all the pieces out of the Mobo and rebuild it 1 piece at a time just have 1 stick of mem, HD and Graphics card, then if you can do a scan then try the other piece of Ram ( that is if you have 2 or more) Also make sure that the HS and fan are clean of dust Also try using a LIVE copy of a Lunix Prog or UBCD http://www.ubcd4win.com/ works great for diagnosing PC problems Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272334 Share on other sites More sharing options...
ghostmaster Posted May 28, 2008 CID Share Posted May 28, 2008 Before you do that, if you have more than one stick of RAM, remove one and see what happens. If it continues, put that stick back in, and take out the other one. Or you can try running memtest86 http://www.memtest86.com/download.html Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272335 Share on other sites More sharing options...
tommie gorman Posted May 28, 2008 CID Share Posted May 28, 2008 LOL I was just getting ready to say DUST. Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272338 Share on other sites More sharing options...
Dark06 Posted May 28, 2008 CID Share Posted May 28, 2008 Overheating problem to me since most of what you said requires a lot of resources also could be a bad hard drive sector since disk clean up access a lot of the hard drive as well as anti virus Btw Welcome to TestMy.Net Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-272342 Share on other sites More sharing options...
prairiedogsplatr Posted August 20, 2008 CID Share Posted August 20, 2008 I have seen a few cases ware if the screen goes black without saying any messages and reboots it was due to a faulty power supply not giving a steady voltage out. That would be my guess. In my experience when the ram goes bad it will not boot up, and when the hard drive has a bas sector it will just freeze but stay on. Not saying that that is not the problem just stating what i have come across in fixing computers. Quote Link to comment https://testmy.net/ipb/topic/22638-computer-restarting/#findComment-279975 Share on other sites More sharing options...
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