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Charter Business Network or Courier of Bad News?


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I have recently purchased a business account from Charter Communications (CBN). They told me it is a 3 n 1 connection (3MB/sec down, 1MB/sec up), however I am only getting around 0.7MB/sec on average. Is this enough of a loss to complain about? Also, with business accounts, aren't we entitled to the advertised speed? Being a business account, one would think that if I am paying $600/month for 3mb/sec down and 1mb/sec up then that would be the absolute minimum I should receive. What do you think?

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First you are always entitled to the advertised speed, no matter what. Is that 0.7 down or up?? If it is down than that isp is taking you for a ride. I am sure CA3LE will have some more insight on this. :)

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actually unless you have specifically stated in your contract there is no real advertising speed... usually there is only a REAL guarantee on speed if you have a high business class DSL or T1+ provider. If you are paying 600+ per month for you line you are being taken for a ride...

I hate to sound like a broken record because since I have teamed with bandwidth.com I have said this a lot... but check the other providers in your area with the tool located at http://www.testmy.net/bandwidth_quote.html'>http://www.testmy.net/bandwidth_quote.html ~~ if you see something better GREAT... if not, whatever... worth a try huh? :-P ~~~If I were you for that price I would get a couple T1's and you should get 3Mbps both ways ~~ or a business class 6-12Mbps class DSL which should have at least a 1Mbps uplink ~~~~~

If I get this for 39.95 p/month (well I get it for free because I work for my provider)

::: Download Stats :::

Connection is: 4041 Kbps about 4 Mbps (tested with 1496 KB)

Download Speed is: 493 KB/sec

Auth Code: 2060616 (validate at http://www.testmy.net)

Bottom Line: 72 times faster than 56K you can download 1MB in 2.08 second(s)

Validation Link :: https://testmy.net/cgi-bin/auth_check.cgi?ta=&top=&align=&num=2060616&kbps=4041&gen=gen&a=0.571428571428571&b=1.71428571428571&c=1145.14285714286

theoretically for the friggen price you pay you should get 15 times that speed ;-) ~~~ or at least my speed and upload 2Mbps with great latency... that would be acceptable ~~~ check the other providers dude ;-) ~~

By the way, I just called your provider and they told me just the other day they bought a 2002 Lamborghini Diablo 6.0 VT off the money they leached from you. They told me to tell you thanks :headbang: ~~~ (april fools YO!)

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Yeah, I've been thinking about going with Nex Lan and getting a T1...hell charter hasn't even gotten the gateway working yet (they keep telling me it will be done today, regardless what day I call in). After putting up with this all week, I am at my breaking point. If they do not get this shit resolved today then I am going to Nex Lan and getting a T1. Yes, the 0.7MB/sec is my upstream. Downstream is great -- 4MB/sec. In the contract I signed, it clearly states 3MB/sec down and 1MB/sec up so I think that joke about the diablo is more of a reality than anything ;)

Thanks for your feedback :)

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  • 1 year later...

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