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Several months ago I was scratching my head wondering about the reason why my computer was so slow, I started looking through different web site looking for an answer or even just a point in the right direction for some help getting my home built comp, system faster. I stumbled across T.M.N. on Oct. 08, 2012. The people are here to help you and hopefully resolve your problems along the way. I am not saying every one will be happy with their results and some will end up doing back flips. Sys.Admin. Moderators, techs, and co members, thanks for your help Now lets see what kind of progress you have made.

My real download and upload speeds (measured here) are always about 1/3 of what the Time Warner Roadrunner speed test shows. Their results at times have told me my service was fine when in fact there were signal problems at their amps outside. They and most ISPs advertise falsely. The only thing you can say is that they typically deliver their promised rates as measured on their instruments. When you read the TestMy explanation, all this you will have a better understanding. The reality among many ISPs is that they (as a business) know they are advertising falsely, but each one is advertising not any differently than most other ISPs, so they feel there's a built in immunity to legal action because everyone is doing it. Some are undoubtedly worse than others. In your case, if they "guaranteed " you 20MBPS down, and you're getting 10, you're better off than I am. The only way to fight all of this would be a class action lawsuit. The only solution would be to create a set of specifications for speed measuring (similar to what they did with audio power amplifier power measurements). Then an ISP could either be compliant to the spec or standard or not, and the buyer could decide if he wanted to go with one that didn't claim compliance, or one that did. Right now it's a mess. I don't know if the typical support person you talk to knows anything other than the tools he was given to measure speed at that company. If he/she does know, they're between a rock and a hard place, because they can't tell a customer that their tools are wrong.

What your getting is the typical run around that isps give when you have any issues its simply easier to point the finger at anyone or anything else. Don't let up. Your the customer just keep insisting something isn't right with your service because after all your the one paying