at least you're still faster than dialup. i wonder if them taking over the connection means that theyare channeling everything into their backbone or kept the existing contracts. it could be that they have a problem with bandwidth on their end atm because some of their rented backbone contracts need to be renegotiated. otherwise call and REMAIN POLITE, remember, the guy you are talking to isn't to blame for your troubles, and see if you can't get an earlier response and make sure you request a refund for the time with bad connections.