REALLY? I don't stand in line with my arms crossed, I let people that have a small purchase in front of me, then I POLITELY go to the manager and POLITELY ask them to open more lanes or they are going to lose business. Please take your aggressiveness somewhere else. We don't appreciate it here. I bet more of "those people" you are talking about would get a lot of benefit from a kind smile, But, far be it from you to give it, of course, you work for ATT.