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You're getting about 390 ms at TestMy.net so I'd expect better than what you're seeing to Carbonite

You're always welcome here!

Thank you for the feedback. I'll keep this in mind during the redesign and may offer options like we've had in the past where you'll be able to select your own theme and customize the design how you'd like. People used to really like that feature. There will be an advanced options in the next version which will be a perfect spot for this.

Not at all. In case you didn't know yet, TestMy.net has an auto test built in. Members can test up to every 5 minutes automatically. It's only when people make their own scripts to run the test more often that it will trigger intervention. Like if you made a program that ran the test every 5 seconds, indefinitely... you're going to get banned because it violates TMN terms of use. Keep in mind, you're degrading your connection while the test is running... it's literally designed to suck up your bandwidth. So, personally I wouldn't want to run it too often... it defeats the purpose if it's run too often. That's coming from the guy wrote wrote the program and benefits from you using it. Once every 5 minutes for example should only be used for short periods to aid in troubleshooting. You wouldn't want to run that test constantly. There are other tools better suited for consistent monitoring... TestMy.net has a few in development right now that will monitor your connection health while only using bytes of data. Keep visiting. Don't worry about getting banned if you're using TMN normally in your browser as it's designed.

Sorry I'm seeing this way after it was posted. You can do that but be careful that you aren't repeatedly hitting it... testing only seconds apart, over and over for instance is sure to trigger a blacklist. But if you're testing using normal intervals you're fine.

Okay, so in your case you're not able to select an identifier. I'm wondering why all of these come up with the same CompID. If that's true, they should all have the same public IP. You can reverse query and get the CompID from the IP address using IP Tools. So do they all have the same IP or is it possible that you're only pulling stats on one of these connections?

You can use identifiers. Next time, give each of the machines a different identifier. You'll see this option on the homepage or on the download, upload or auto speed test pages. You'll then be able to determine which is which in the results at a glance. (notice the little icon next to the "Dallas" star - can be moused over for more details) If you wanted to group together results from a bunch of different CompID's you can create a group and have the participants join the group before they test.

Now that you have a username, since you signed up, your results will be saved under your username. https://testmy.net/quickstats/SalmanAhmed Users on ISPs who share IP's, frequently change user IPs or connect users through proxies can benefit from a quick registration like you just did. Thank you for the kind words. I hope this helps and hope you tell your friends.

Hey pete424, Go to My Results and look for "___ Days" at the top. Put something like 90 days to only show the more recent. In the past this has defaulted this way... it may change back again in the next version. Hope this helps.

Thank you, guess I'll have to beta test next time.

The auto test was updated recently. I've reverted the changes for now. Please reload the auto speed test and let me know if it's working correctly for you again.

That would be great, post another suggestion under https://testmy.net/ipb/forum/9-got-any-ideas-to-make-testmynet-better/

I could do that for some countries but would have to ask users to enter that information. I think only a fraction of users would participate unless it were forced on them. But there still may be an option in the future to refine. If I were to do it on the detail of postal codes, I'd probably opt of GPS and map selection instead. Options I've already worked with in development. If postal codes were more standardized across the world it would be different. The 100 Miles I was talking about would just limit the user to selecting a more refined location within that area. So that someone outside of that area doesn't come in and skew the data. Because most likely, the IP location detection TMN uses now has placed you pretty close to the general area... just not pinpointed.

Thank you for the suggestion. In the next version I may have a 'refine location' function, where you can manually select alternate cities within 100 miles of your detected city. Hopefully this helps in those situations. It may also ask you on your first visit, "Is this location correct? Do you want to correct it?" I aim to make the database a a whole much higher resolution with many new ways of cross referencing and aggregating the data TMN has amassed. I hope you stick around to see the development.

It's built into the program... basically TMN (the program) is questioning if it's possible so it's not ranking you. It look erroneous to me as well. What did you do differently when those tests were taken? Because your speed seemed normal, it blew up huge then dropped back down again.

Hi novamy, welcome to TestMy.net! The normal, linear download test and upload test use random character generation. The multithread speed test uses jpeg.

I highly recommend thoroughly testing across the mirrors and multithread for more comprehensive conclusion. Being so heavily invested in only testing to that NY server could give you unrealistic numbers. If they're backed up by more results other servers it's better and even better if that's also backed up by multiple devices/computers on the same network. Despite the lack of additional data I'd like to see, I think you're right. Especially since you've proven over 400-600 Mbps on occasion. Even the best bandwidth is not perfect. No such thing, that's why we test. Don't ever forget, the same is true on my end. I'm picky with my providers and I put them under heavy scrutiny but networks can and do become congested on both ends. On my end, I keep only the best performers. Providers that don't make the grade are dropped before the public even knows I was thinking about looking into the company. Only providers who consistently make the grade across key areas are allowed to maintain here. By the way, for anyone who doesn't know, all of TMN's testing servers are consumer grade, 1000 Mbps. The servers are constantly monitored... if one locale requires more bandwidth, more servers are brought online automatically. All with 1000 Mbps connections. You're always going to have resources here. As soon as 10+ Gbps becomes more of a standard, TMN will have it server-side across the network. Some of my servers are already connected well above 1000 Mbps, I just don't advertise it until it's across the entire network. Funny thing is, the people I buy them from don't advertise them that fast either. Probably for the same reason as TMN. Just because I have mad bandwidth doesn't mean that it can necessarily all be utilized at any time, I probably have a better chance than many average consumers but still, it's not perfect. The day it's prefect is the day I'm out of business. --- and truthfully if it betters our Internet, I'm all for it. If I had your results I'd see the 400-600+ Mbps and wonder if those moments were my true baseline. If that's true, everything else is subpar. If you hadn't seen those speeds then you might be able to say that maybe your computer or network were incapable. Can't really say that after seeing those numbers... and it's was in a large string of tests. You were pretty damn capable when those tests happened. At any rate, in my opinion your speed is pretty awesome. You pay $90 for all 3 services? At those speeds! Dude. Lucky. --- although, that doesn't excuse false advertising. Again, it's best to test across more servers and multithread before drawing a complete conclusion. I'd never blame my ISP until checking those boxes. Keep in mind, TMN is hosted across many networks, it would be extremely odd if they all happened to fail or be degraded simultaneously. If they perform similarly across many servers, it's probably your ISP, network or computer to blame. It's gets even more complicated when you factor in that some routes to some servers can become congested while others to the same server at the same moment, aren't. What most often matters is who your provider is peering with and who my providers are peering with. If those coincide we're going to have a better chance of making that GREAT connection that we wish would always happen. Finally saw the video to this song. What the... lol

Something odd definitely happened there, judging from the TiP (the graph of the download speed during the test) your speed should have been around 30 Mbps. Leave it in the database for right now and I'll look closer at it. I've never seen a result do that. Can you run a couple of re-tests and make sure that it was a one time occurrence?

You're obviously 100% correct. I took a few minutes to make global corrections to the site. If you see references on the main site (outside of the forums) to Kbps or Mbps please bring it to my attention. I should have caught all the occurrences but I'm human... hence the reason it needs to be corrected in the first place. I appreciate you sharing your knowledge and pointing this out. TestMy.net has always been built in your feedback. I'm just the person typing, you're the ones building this with your feedback. Can't tell you how many times my users have corrected me. I'll stand corrected each time and smile because it's made my site better. It's what has made TMN what it is today. I'm often wrong but I try to be quick at making corrections and admitting it. Hundreds of millions of visitors, maybe upwards of 1/2 a billion and nobody has said a word about this detail.

Can you post examples? I looked through your results and didn't find any that looked like that. Maybe you deleted them. You were talking about the TiP result, within the individual test results, correct? Keep in mind that your overall score is calculated completely separate from the TiP result. The TiP minimum, maximum and average are taken from calculations that are separated from the main event. Some of your tests are running more smoothly... https://testmy.net/db/ozEV43YIP ...and some look like a struggle to get to the end. https://testmy.net/db/HvlNtJKXk Obviously, it's best if it runs like the first scenario most of the time. But if you see an extreme spike either way and then it's followed by normal plots, simply disregard it. If you have time, send me a private message with the TID so I can look at it and use the information to improve the algorithm. But keep in mind when that happens, your overall result is not affected. It's not as if the TiP result aggregates into the final result... TiP is a totally separate entity. I may put a 'report inaccurate results' link in an upcoming version to make it easier for users to flag results for a closer look. In this case, I personally never see spikes like you're seeing. It's hard to program a fix for something when you can never see it yourself. But I do learn from your results and apply it. I often spend hours going through live results to look for anomalies. TiP is already much more accurate than the original concept but I know there's always room for improvement. I think the issue on some machines is that something in your software configuration is causing intermittent delays in browser transactions. When these delays happen during the test it causes a misreporting of the TiP numbers. Probably because the times are taken so closely together. Sometimes the fact that a computer is not able to run TMN like the majority of the population is a clue. Example, my friend _____'s laptop can hardly run TMN right now. It used to run it perfectly (another clue that something new is up) and all of the other computers and devices on his network run TMN to the best of the networks ability. The issue is in loading. The test loads and runs but seems to get hung up on the forwarding around that TMN does during the test. Disabled his virus and internet security protection, because sometimes those programs have been known to cause issues... nope. Still does it. Now if this were anyone else I might dig deeper but he admits that he does things online that he probably shouldn't, opens and clicks things that he shouldn't, etc. Per my recommendation he's backing up his files and I'm going to format it and reinstall windows for him. I guarantee, when it boots up... it will no longer have that issue. Sometimes you don't even have to get to the results page to get a result at TMN. Hell, I often start a test and cancel it part way through because I got the point of how it's running just by how it loaded. Please forward me those results in the future so I can make sure it's not something I can improve on.

If the other people on the network are currently downloading or uploading it will affect the result for sure. Most of the time however it's not necessary to disconnect anyone. Chances are, they're pretty much idle in the grand scheme of your connection, even if they're hitting webpages at the time. Now, if you suspect that one of the users is eating up bandwidth it may help to test first to get a baseline with everything connected normally, then remove the other connections one in order to determine which machine is at fault. It can be a quick, easy way to troubleshoot. It's always accurate. It's just not going to give you favorable results if other people on your network are using a significant portion of the connection. That lends to the accuracy. If you add the speed of what they're doing and your TestMy.net result... then run an identical test without the variable of the other users, unless there are other variables at work, you'll always find that it matches. No, you shouldn't. I never do. But if my result is way lower than expected... I'll start looking at the other connected machines... and then the internal network before I ever assume it's my providers fault. 9 times out of 10, it's my end. Something needs a routine reboot, I forget about a file transfer on another machine.. etc. But the variation in my normal result shows me that there's something not right and helps me track down the culprit every time. Someone told me about how it helped them figure out that their neighbor was leeching their connection, torrenting. Although like mudmanc4 said, there's a definite benefit to isolating variables. When you're at the end of your rope. First, get your baseline hooked up normally. Then if you're on wifi, test directly connected to the router. No improvement? Then test directly wired to the modem (if your modem is separate from the router). If you still have the same issue, connecting a different computer to the same direct connection will prove that it's not isolated to the one machine. Remember, the modem will need to be power cycled between connecting and disconnecting the modem from anything. It must be assigned to the new mac address of the device it's plugged into.

Read this ... long story short, you most likely have the 7-11 Mbps TMN is telling you. But you're in South Africa and the closest server you've tested on is in the UK. I also see that you did multithread tests but selected all of the server, which can bring your score down. Try multithread again, this time only select UK or DE servers... you could even try both at the same time. Just don't select the wide array you did before. These results will probably be your highest. Both results are true, they're just tested differently. The default single thread test will show you how fast single files are able to download and streaming ability. When you multithread, imagine that it's not downloading a single source, it's grabbing multiple files at the same time. You may be able to perform better in aggregate but not in a single thread. You also may be able to perform better on that single thread if the server is closer to you. By the way, TCP optimizer helps older windows based machines perform better at distance by adjusting MTU and RWIN values.

Welcome to TestMy.net!

Probably more likely that it's because Comcast has a wider sample, with more variety. Doesn't mean that they're worse or less reliable. They have options for lower packages, the people with the lower scores may be happy. Without knowing the package speed and the scenario the tests were taken under it would be hard to fully make an assessment like that. I have improved charting that's on the way that will give you much more useful information when doing those comparisons.

Log in next time you test at your office so I can find your results on that connection.