For Outlook, open the tools menu, click on E-Mail Accounts... select the Add a new e-mail account, click next, select POP3, click next, type your name and e-mail address in the first two boxes, for incoming server, type pop3.DirecWay.com, for outgoing type smtp.DirecWay.com, for username, it should fill in the box automatically, type in your password, click next, finish, and you're done!
As for the customer service... that's just the way they are... it'll work eventually