FGOKURULES Posted March 2, 2006 CID Share Posted March 2, 2006 Have you ever called Tech Support and got a complete idiot? Leave your story in the forum. Mine was when DSL first came to my area, and I got it from SBC. I called and said "I can't Access the Internet. The rep said "Have you tried our online help pages?" I Just hung up and called back... Quote Link to comment Share on other sites More sharing options...
amc11890 Posted March 2, 2006 CID Share Posted March 2, 2006 :haha: but i think there was a thread like this started before. Maybe some of the mods will merge the two threads Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted March 2, 2006 CID Share Posted March 2, 2006 i get a compleat dumb ass when Ive i call bellsouth for support, and webhosting companies, or really any technical support place, 99.9% of the time they are a slack dumbass Quote Link to comment Share on other sites More sharing options...
Decade Posted March 2, 2006 CID Share Posted March 2, 2006 Ahahaha Try DirecWay support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Last Night: Me: It says my satellite is decommisioned, wtf? Guy: What Kind Of router do you have? Me: Linksys..... Guy: Yeah, You are going to have to call Linksys so ther can help you Me: ok...................lol yeah i hung up Quote Link to comment Share on other sites More sharing options...
rammolo Posted March 2, 2006 CID Share Posted March 2, 2006 Hi, I think ALL support people are complete 100% idiots make it 1000%, besides not knowing nothing they make you waste your valuable time. Quote Link to comment Share on other sites More sharing options...
amc11890 Posted March 3, 2006 CID Share Posted March 3, 2006 ME: Yeah Im having a problem w/my dsl. I cant seem to do anything internet related Support Guy: Is ur modem hooked up ME: Uhh....Yeah Support Guy: Is the modem Turned on Me: Do u think I am an idiot? of course it is turned on Support Guy: Sir, as a "trained professional" i am authorized to ask u these questions so we can help diagnose your problem.......So wat was the problem again? Me: hang up Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 3, 2006 CID Share Posted March 3, 2006 hahaha.. that is tech support for ya.. if you have a router it is the manufacture's fault! not the ISP's.. for the dude being authorized to ask those questions.. he is paid to read off a computer screen. watch this.. http://www.illwillpress.com/tech.html (WARNING: Strong language) Quote Link to comment Share on other sites More sharing options...
RAINMAKA Posted March 3, 2006 CID Share Posted March 3, 2006 that video was awesome, pretty much all tech supports are like that Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 3, 2006 CID Share Posted March 3, 2006 u catch the name of the product and the os? Quote Link to comment Share on other sites More sharing options...
RAINMAKA Posted March 3, 2006 CID Share Posted March 3, 2006 nope, im gonna watch it again and see if i can catch it Quote Link to comment Share on other sites More sharing options...
amc11890 Posted March 3, 2006 CID Share Posted March 3, 2006 :haha: that was funny, just dint really like the strong language Quote Link to comment Share on other sites More sharing options...
|3v|lon3| Posted March 3, 2006 CID Share Posted March 3, 2006 i get a compleat dumb ass when Ive i call bellsouth for support, and webhosting companies, or really any technical support place, 99.9% of the time they are a slack dumbass haha... everyone read that^^ .. tsk tsk Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 3, 2006 CID Share Posted March 3, 2006 :haha: that was funny, just dint really like the strong language yeah sorry about that.. I guess I am like that, not that I say that, but that is how i feel when i am talking with them. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted March 3, 2006 CID Share Posted March 3, 2006 :haha: that was funny, just dint really like the strong language Come on after some of the flaming that goes on in here. That was hilarious! :haha: Quote Link to comment Share on other sites More sharing options...
cholla Posted March 3, 2006 CID Share Posted March 3, 2006 I have a tech story about SBC.I called to ask about their "data line quality test" & was told all they had was ont they could doo & it would tell them if the line was "OK". That would be the result they got was "line OK'.After talking to 5 or 6 techs at SBC & several calls including a couple where they transfered me before I could stop them to their Yahoo DSL division in India.The Yahoos in India really didn't know what I was asking for.Finally by accident the transfered me to a tech center in Little RocK with a maybe they could help me.They knew exactaly what I was asking for & gave me a toll free number for the test.Its the one I posted that is done from Hyperterminal. Most of the so called SBC techs had never even heard of the test & I'm talking about American ones.So much for training. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted March 3, 2006 CID Share Posted March 3, 2006 u catch the name of the product and the os? snowbank computers windows(winedows) os smell computer tech support Did I win? Quote Link to comment Share on other sites More sharing options...
FGOKURULES Posted March 3, 2006 Author CID Share Posted March 3, 2006 Yo I have another story. While calling tech support And ending up in India Somewhere. ME: Hi, Im having a problem installing windows updates TECH: I'm Sorry to hear that sir, What version of windows are you runnig? ME: Oh Im running Millinium Edition, TECH: I'm sorry sir, what did you say? ME: Millinium Edition, I'm running Windows Millinium Edition. TECH: I'm sorry sir I have no idea what version of Windows you have, maybe it's an apple brand computer? ME: Apple? I am using Windows M.E. TECH: OHHH!! Windows ME? she actually said me..... Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 3, 2006 CID Share Posted March 3, 2006 what does snell computer sound like?? (Dell) Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted March 3, 2006 CID Share Posted March 3, 2006 Well I did get one right, and a bonus one. I beat the rest of them so do I win???? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 4, 2006 CID Share Posted March 4, 2006 sure you win.. Quote Link to comment Share on other sites More sharing options...
FGOKURULES Posted March 4, 2006 Author CID Share Posted March 4, 2006 No more Stories to tell people? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted March 4, 2006 CID Share Posted March 4, 2006 tech support stories.. I had Dell send me the wrong drivers on my laptop so the wi-fi card wouldn Quote Link to comment Share on other sites More sharing options...
FGOKURULES Posted March 4, 2006 Author CID Share Posted March 4, 2006 Wow! Quote Link to comment Share on other sites More sharing options...
RAINMAKA Posted March 4, 2006 CID Share Posted March 4, 2006 Swimmer that cell phone story is terrible, i hope nothing like that happens to me Quote Link to comment Share on other sites More sharing options...
cholla Posted March 4, 2006 CID Share Posted March 4, 2006 Swimmer that cell phone story is terrible, i hope nothing like that happens to me Thats what this topic is about problems with tech support.Some stories will be terrible some funny. Swimmer did what I do keep complaining till you get the results you want. A good rule of thumb is never yell or hang up.This confuses the lower level techs because they are used to making customers angry.Sometimes I think they are trained to do this.When you hit the I can't do that answer then calmly ask to talk to that techs supervisor.Keep doing this till you get to a management level that the tech you are talking to can do what you ask(or at least tells you they can.Also ask their name & employee number &extension number.There are sure a lot of Bob Smiths & Jane Does living in India these days. Quote Link to comment Share on other sites More sharing options...
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