Jump to content

Some Tech Support People Are Idiots


Recommended Posts

Have you ever called Tech Support and got a complete idiot? Leave your story in the forum. Mine was when DSL first came to my area, and I got it from SBC. I called and said "I can't Access the Internet. The rep said "Have you tried our online help pages?" I Just hung up and called back...

Link to comment
Share on other sites

Ahahaha Try DirecWay support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last Night:

Me:  It says my satellite is decommisioned, wtf?

Guy: What Kind Of router do you have?

Me:  Linksys.....

Guy: Yeah, You are going to have to call Linksys so ther can help you

Me: ok...................lol yeah i hung up

Link to comment
Share on other sites

ME:  Yeah Im having a problem w/my dsl.  I cant seem to do anything internet related

Support Guy:  Is ur modem hooked up

ME:  Uhh....Yeah :whaa:

Support Guy:  Is the modem Turned on

Me:  Do u think I am an idiot?  of course it is turned on

Support Guy:  Sir, as a "trained professional"  i am authorized to ask u these questions so we can help diagnose your problem.......So wat was the problem again?

Me:  hang up

Link to comment
Share on other sites

I have a tech story about SBC.I called to ask about their "data line quality test" & was told all they had was ont they could doo & it would tell them if the line was "OK".

That would be the result they got was "line OK'.After talking to 5 or 6 techs at SBC & several calls including a couple where they transfered me before I could stop them to their Yahoo DSL division in India.The Yahoos in India really didn't know what I was asking for.Finally by accident the transfered me to a tech center in Little RocK with a maybe they could help me.They knew exactaly what I was asking for & gave me a toll free number for the test.Its the one I posted that is done from Hyperterminal.

Most of the so called SBC techs had never even heard of the test & I'm talking about American ones.So much for training.

Link to comment
Share on other sites

Yo I have another story.

While calling tech support And ending up in India Somewhere.

ME: Hi, Im having a problem installing windows updates

TECH: I'm Sorry to hear that sir, What version of windows are you runnig?

ME: Oh Im running Millinium Edition,

TECH: I'm sorry sir, what did you say?

ME: Millinium Edition, I'm running Windows Millinium Edition.

TECH: I'm sorry sir I have no idea what version of Windows you have, maybe it's an apple brand computer?

ME: Apple? I am using Windows M.E.

TECH: OHHH!! Windows ME?

        she actually said me.....

Link to comment
Share on other sites

Swimmer that cell phone story is terrible, i hope nothing like that happens to me

Thats what this topic is about problems with tech support.Some stories will be terrible some funny.

Swimmer did what I do keep complaining till you get the results you want.

A good rule of thumb is never yell or hang up.This confuses the lower level techs because they are used to making customers angry.Sometimes I think they are trained to do this.When you hit the I can't do that answer then calmly ask to talk to that techs supervisor.Keep doing this till you get to a management level that the tech

you are talking to can do what you ask(or at least tells you they can.Also ask their name & employee number &extension number.There are sure a lot of Bob Smiths & Jane Does living in India these days.  :haha:  :haha:

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...