How to get Internet Companies to recognize testmy.net

[steve-b]

I have been with Vodafone UK since April this year with fast fibre 500 & have been complaining about my speed going up & down at any time/days, but Vodafone don't want to recognise testmy.net & tell me to use the speed tests they want me to use, this is because other speed teste don't give the results that testmy.net shows.

 

This is the same for other internet providers. So how can testmy.net make theses company's accept testmy.net as a recolonise speed test?

[CA3LE]

Hi Steve,

 

Can't really make them.

 

You definitely have something happening.  Appears like sometimes you're fine, then other times you get that seesaw effect.  The dreaded intermittent issue, worst kind to nail down!  How often does this happen?  

 

Have you tried any other browsers or computers?  Are you fairly certain that it happens in all browsers and on any device connected to your network?  Or have you only testing in one browser on one computer?

 

[steve-b]

Hi,

 

Thanks for your reply, I have tried other browsers & this doesn't make any difference, still the same. My internet goes up & down all the time, never know when it is going to be good or very bad & this is on going any day or time of day.

 

I also now have a CCTV system which is via Wi-Fi & when the internet is working OK then CCTV is good, but if I view live cams the screen goes blank because the Wi-Fi has dropped, then comes back when the Wi-Fi signal comes back up.

 

I have also run testmy.net on my mobile & the same problems sometimes good/bad.

 

I’m completely stuck because if I change to another suppler the only thing that will change is the name on my bill. I have spoken to other suppliers & been told if it is an outside environment issue then I will still have the same problems.

 

The only company that install fibre around me in Moreton UK is Openreach & other company's have to use this company. The only other supplier I could use with there own fibre system is Virgin & guess what my neighbour house which is about 30 meters away can have Virgin Fibre but I CAN'T for about 18 months at least.

 

Before I changed from copper wire phone line & internet I never had any problums.

[CA3LE]

Give us some more details on your network.

 

What router and modem do you have, how many computers and are they all wifi?

 

Have you tried testing directly connected, from the modem to one of your computers?  That will help us understand if it's something within your network or if it's coming from Vodafone.

[steve-b]

The router I have is supplied be Vodafone UK who is my internet provider, the router model is a: THG3000.

 

I'm using one PC OS Win 10 Pro which is connected to the router via a Cat 7 cable (I also tested the PC via Wi-Fi) a printer via Wi-Fi, two mobile phones via Wi-Fi, one Freesat box via cable & one via Wi-Fi, a CCTV system & the NVR box is connected via cable to the router.

 

I was having speed problems before the CCTV system was installed, also all this equipment & a CCTV system all worked fine on my old copper wire line which was only 65 Mbps. I have had all the speed problems since I upgraded to the so FAST FIBRE 500 from Vodafone.

 

This is a speed test I ran today using Vodafone's recommended speed test & my guaranteed speed from Vodafone is 250Mbps

 

See attached file.

[xs1]

Well I can tell you their test server is ok; From the states I can still pull decent speeds;  

 

 

 

 

Looking at your result history, your speeds are wildly all over the place.. 

 

 

 

 

 

Sometimes you have 400 down and 250 up, others you have almost no speed at all... Out of curiosity have you scheduled a technician to come out and run some line tests?  Speed variations are unfortunately pretty common on residential lines, but what you have going on is far from typical.    Your drops in CCTV live feed, and id imagine stream buffering on even normal usage, would def. be because of the 2 & 3 Mbps upload you have trending in your test results. This is pretty bad, especially for "fiber".  Whether  your ISP "believes in" Testmy or not, if they ran a simple line test or came to inspect hardware would be my first recommendation. 

 

 

 

 

[spudler_t]

What I did that stopped them dead in their tracks from the BS they pull is I went back in the History and I showed many tests and that the results were within an acceptable range up to the day the speed took a dive and said , Here is the history and here is where it went south. Of course Xfinity tried to say the same thing to use the speedtest they recommend and I flat out said No. Here is the history here is the date it changed, it has not improved since so you need to fix it and honestly I have not really had any issues with them arguing about what internet test to use and that is irrelevant  as I have the history to prove what I was claiming.

 

Though I have found that the techs or Customer service must be reading off a pre made set of answers or possibilities as they always want to blame anything but their network as the problem, I got so irritated one time that I literally said to the tech I bet next you will claim my speed issues are due to my cat being orange. Thankfully I have not had to deal with techs or customer service in quite some time now.

[steve-b]

Since my installation of fibre back in April this year I have been in contact with Vodafone hundreds of times (I have around 50-60 pages of my notes/emails sent & received) & I land up speaking to someone half way round the world, on one occasion I received a call one Sunday morining from Vodafone (this person was also from another part of the world) & she told me she could see my internet fibre line signal was going up & down over a 2 day period & this wasn't right, so she arranged for an Openreach engineer to come to me to & see what is causing this. I told her this is what I have been complaining about for months, I then asked for a copy of her findings to send to me by email (guess what) she said she can't send me any emails (what a surprise), Vodafone don’t want me to have any evidence of what is going on.

 

When the Openreach engineer arrived he done a line test with his meter & a Wi-Fi test with a mobile phone only a couple of centimetres away from the router, he then changed the ONT box & said that because I had my router too far from the ONT this was causing the speed problems so he moved the router very close to the ONT & that is what he put in his report back to Vodafone.

 

I had a 10 meter CAT8 cable form the ONT to the router which is then approx centre of my bungalow. The position of the router after it was moved did not make any difference so after a couple of days I moved it back.

 

You have seen from my speed tests sometimes I get very good speeds & many times when my line has been tested by Vodafone it comes back as very good at that time, but if they done more tests over a period if time they would see my signal is fluctuating & not constant, they won't do this & will not inspect hardware which was all working fine until the fibre was installed.

 

I have tried to found if anything can be connected to the ONT box to test the fibre signal over a period that would show what is doing on, but I can't find any equipment that can do this, if someone made a meter to test a line for a longer time it would be worth it as when Vodafone or Openreach test my line it comes back as no problems.

 

For the last couple of months now I have not contacted Vodafone any more as this whole situation is affecting me getting know were, to a degree I have given up, I’m almost 74 years old & have health problems so apart from getting you help, which is much appreciated, I have know were to go

 

After just doing a speed test before sending this, if Vodafone had just done this test it all looks great so what am I complaining about & this is the problem I have.

See file

[xs1]

15 hours ago, steve-b said:

For the last couple of months now I have not contacted Vodafone any more as this whole situation is affecting me getting know were, to a degree I have given up, I’m almost 74 years old & have health problems so apart from getting you help, which is much appreciated, I have know were to go

 

After just doing a speed test before sending this, if Vodafone had just done this test it all looks great so what am I complaining about & this is the problem I have.

 

 

Either you contiune to fight, and show the results you are getting here. or you had mentioned their were choices in providers.. At this point, id try a different ISP.   What do you have to lose? Pain in the a**.. yes. 

[Ppcc]

they won't . not in SEA asia sure. ALL of their ISPs seem to use Speedtest dot net as a standard. and they're obviously bribing  Speedtest to get the results they want.
but AFAIK speedtests to USA servers are still kind of accurate... as in they're definitely much lower than the expected  100 mbps for me. i'm suppose to get 500 mbps but i am limited by hardware and USA bandwidth that is very obviously throttled.

[CA3LE]

9 hours ago, Ppcc said:

they won't . not in SEA asia sure. ALL of their ISPs seem to use Speedtest dot net as a standard. and they're obviously bribing  Speedtest to get the results they want.

 

According to hosts who've contacted me, there's an option for them to "adjust the drop off".  So they can cut off the top and bottom portions and shape the result to suit the narrative they want to paint.  I know this because they were asking me if I had those options!  Not just one or two by the way.  And they've stated that these options only exist on the higher level licenses.  So basically, if you pay them enough.  Exactly what you eluded to.

 

More reason why an unbiased third party opinion from TestMy.net is necessary.  All connections are tested under the same internal variables.  Any variable that can be controlled is controlled by YOU, the client... not your ISP.