If you are using a router it will be your first hop and the second will be the modem or ISP. Tim and Me had the same problem with Insight for a while. The ISP is putting a ping block up. No your modem is not going bad. I learned that the hard way. I went to Insight with my modem and exchanged it for a new one and it did the same thing, timed out on the first hop. Who knows why those Idiots do what they do!