coolbuster2007 Posted August 8, 2007 CID Report Share Posted August 8, 2007 On the afternoon of August 8th, i noticed that my browsing is very slow. i tested the speed at tm.n and it gave me an awful 67kbps on DL. i already knew that the base station nearest me is down and in trouble. but, i still called smartbro customer care to inquire the status of the base station. i dialled *1888 on my smart cellphone, pressed 1 for smartbro, pressed 4 for "technical concerns". i already knew they will never answer but i kept on waiting. after 5 minutes of waiting in oblivion, i dropped the call. i thought of something. i dialled *1888 again, pressed 1 for smartbro, but this time i pressed 1 for "new applications" and presto! in 20 seconds somebody answered my call. i pursued on my query. i told the operator that since nobody's answering on the number for technical concerns i am placing my inquiry on her. she checked my connection and gave me the usual answer: that the base station is having a technical problem and it was temporary and blah blah blah blah. she noticed that i was laughing in the background so she asked if that was all, i said "yes, nothing more, thank you". basically, theirs is bad business. if somebody calls for complaints its gonna take a decade before they answer or not at all. when someone calls to apply they answer in speed of a bullet. do you have an exp with smartbro customer care? post it here! Quote Link to comment Share on other sites More sharing options...
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