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coolbuster2007

SmartBro Customer Care Exp

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woot.. thanks  :smile2:

Yup, i've tried those steps yesterday. Unfortunately, I guess it didn't work.

I've reached my 225kbps mark, but it's off-peak when I tested it.

And now, still at my unbreakable 80kbps mark  :grin:

Well, I'm not surprised, to think there are 21 users in my AP. lol

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@ everyone

My computer is connected to a basestation with 26(highest number) users connected and sometimes i experience network congestions. My RSSI is only 550 and PLevel is -74!! Not bragging about it but if you have a more worts scenario, kindly post it so we can sympathize with each other!! Just joking, so we can help each other!!

:smitten:

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Uh, yeah.

But I guess it's their Never-ending Base Station Activity again.

I've scanned my pc for trojans, viruses and such.

Wala naman lumabas, pero I'm planning narin to loose all my data re-format my pc...

Hopefully, it'll solve my probs hehehe

Kung ano-ano narin ang nakalikot ko sa Registry, pakiramdam ko  nga ang gulo2x  na..  :2funny:

Anyway, thanks... nakakahiya talaga Smart, sirang sira na sila  :evil6:

Edit:

A bit off-topic, but look.

I've tried to diagnose my net using 'their' QuickFix V2.0

It says. "We cannot detect your LAN card. Pls make sure it is properly connected and try again" .

How come?  :buck2:

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You bet! Even a noob can do the ping/traceroute etc.. in using the command prompt. All it can do is to monitor the percentage loss of dns, gateway, wireless gateway blablabla

for them to say what's causing the problem. Which is, as always, their Legendary Base Station Activity... roflmao  :2funny:

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:::.. Download Stats ..:::

Download Connection is:: 95 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 12 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/21 - 1:41am

DAMN SMARTBRO CSR!!!

Bottom Line:: 2X faster than 56K 1MB Download in 85.33 sec

Tested from a 97 kB file and took 8.281 seconds to complete

Download Diagnosis:: May need help : running at only 23.75 % of your hosts average (180.178)

D-Validation Link:: https://testmy.net/stats/id-BTPZXIM9D

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6 [!]

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I just e-mailed smart bro last sunday because of my 'amazingly' slow connection on that day (1KB/s) and they replied immediately with this

"

Dear Sir/Madam

Thank you for bringing your concern to our attention.

We recognize the importance of having reliable Smart Bro service at all

times and acknowledge our obligation to ensure that unhampered

Internet connection is constantly achieved. We deeply apologize for the

inconvenience. In our aim to promptly address the irregularity you are

experiencing, we wish to ask for the following information:

Name

Contact number

Preferred time for call out

Complete service installation address

Service Reference Number beginning with 101, 102, 103 or 201

We will be waiting for your response.

Sincerely,

xxxxxxx

Customer Care

"

Do they also reply like this to you guys?

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