boywonder Posted May 13, 2015 CID Share Posted May 13, 2015 So get this... I've been in the hospital the last 3 days, quarantined for what they thought may have been TB. Released back to normalcy today the 12th, returned home this evening to find my modem DSL light flashing. I went through the power off / reboot and then on to a 30/30/30 reset steps and could not connect. Called support, and was told that my account was suspended for non payment Link to comment Share on other sites More sharing options...
CA3LE Posted May 13, 2015 CID Share Posted May 13, 2015 Damn, that sucks. Post up a pic of your bill where it says the date. I know it's lame but just pay the bill. They have the best Internet in your area, right? If you want to escalate the issue you may be able to get a credit for the inconvenience. But be nice... if you're not getting what you think you're due ask to talk to a manager. Still getting nowhere, send an email http://frontier.com/helpCenter/contact-us. If they are fair I'm sure they'll make it right, they shouldn't disconnect you 2 days early. That's BS. djpenn3 and Pgoodwin1 2 Link to comment Share on other sites More sharing options...
TriRan Posted May 13, 2015 CID Share Posted May 13, 2015 Usually companies have a grace period after the due date anyway Link to comment Share on other sites More sharing options...
nanobot Posted May 13, 2015 CID Share Posted May 13, 2015 That so strange. Comcast has never done that to me and I missed one of my payments by over a month. (Forgot I had an internet bill - I pay it in quarters.) I never even knew until they called me and said, "You haven't paid us for the last two months of service." "Sh**. hold on, let me grab my wallet." I don't think they are allowed to do that to you legally, even. Thanks, EBrown Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted May 13, 2015 CID Share Posted May 13, 2015 Sounds like they made a mistake. Do what CA3LE said. Indeed, they may give you a credit. Link to comment Share on other sites More sharing options...
boywonder Posted May 13, 2015 Author CID Share Posted May 13, 2015 Thanks everyone for their advece. Apparently they said they sent a letter out that it was due on the 6th. Again the one and only one I received said the 14th. I followed CA3LE's advice and called back (after I slept on it Link to comment Share on other sites More sharing options...
sparky Posted June 13, 2015 CID Share Posted June 13, 2015 I have heard of them doing this to people on Frontier..... Frontier are the SCUM of the earth, you can tell them that from me. Link to comment Share on other sites More sharing options...
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