boywonder Posted May 13, 2015 CID Share Posted May 13, 2015 So get this... I've been in the hospital the last 3 days, quarantined for what they thought may have been TB. Released back to normalcy today the 12th, returned home this evening to find my modem DSL light flashing. I went through the power off / reboot and then on to a 30/30/30 reset steps and could not connect. Called support, and was told that my account was suspended for non payment Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/ Share on other sites More sharing options...
CA3LE Posted May 13, 2015 CID Share Posted May 13, 2015 Damn, that sucks. Post up a pic of your bill where it says the date. I know it's lame but just pay the bill. They have the best Internet in your area, right? If you want to escalate the issue you may be able to get a credit for the inconvenience. But be nice... if you're not getting what you think you're due ask to talk to a manager. Still getting nowhere, send an email http://frontier.com/helpCenter/contact-us. If they are fair I'm sure they'll make it right, they shouldn't disconnect you 2 days early. That's BS. djpenn3 and Pgoodwin1 2 Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346663 Share on other sites More sharing options...
TriRan Posted May 13, 2015 CID Share Posted May 13, 2015 Usually companies have a grace period after the due date anyway Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346664 Share on other sites More sharing options...
nanobot Posted May 13, 2015 CID Share Posted May 13, 2015 That so strange. Comcast has never done that to me and I missed one of my payments by over a month. (Forgot I had an internet bill - I pay it in quarters.) I never even knew until they called me and said, "You haven't paid us for the last two months of service." "Sh**. hold on, let me grab my wallet." I don't think they are allowed to do that to you legally, even. Thanks, EBrown Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346668 Share on other sites More sharing options...
Pgoodwin1 Posted May 13, 2015 CID Share Posted May 13, 2015 Sounds like they made a mistake. Do what CA3LE said. Indeed, they may give you a credit. Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346669 Share on other sites More sharing options...
boywonder Posted May 13, 2015 Author CID Share Posted May 13, 2015 Thanks everyone for their advece. Apparently they said they sent a letter out that it was due on the 6th. Again the one and only one I received said the 14th. I followed CA3LE's advice and called back (after I slept on it Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346675 Share on other sites More sharing options...
sparky Posted June 13, 2015 CID Share Posted June 13, 2015 I have heard of them doing this to people on Frontier..... Frontier are the SCUM of the earth, you can tell them that from me. Link to comment https://testmy.net/ipb/topic/32353-account-suspend-for-non-payment/#findComment-346853 Share on other sites More sharing options...
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