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BrandonW

Just like to let future Charter customers know..

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Don't get their service. By the off chance you have a problem, say good bye to your cable service.

I've had bad bandwidth and connection problems since early summer. The bandwidth was fixed by reallotting our connection with the correct bandwidth (why would it have the incorrecct : ), but the connection problem has never been fixed. After 5 weeks on and off the phone with Charter, wasting at least 10 hours after all was done and told, and it ended with an e-mail "sorry that's all we can do".

My neighbour and I both get massive packet loss every 2.5 hours, at the same time. About 50% of the packets don't make it to or from our connections, they sent out techs, tested the line, etc etc. After they apparently didn't find anything, they somehow determine that telling me "well that's all we can do" as if the problem is un-fixable is good enough.

Just forewarning any future Charter owners, if you can- don't vote them in your town, don't get their service, do whatever you can to stay away from them. UGH! It has been frustrating me more and more.

If anyone has a direct e-mail to some high up Charter superior manager or something, let me know ;)

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Watch it, there are Charter employees who frequent this web forum, such as myself who works in the high speed internet support, and between most of the calls received in one night they are about 90% user error or hardware related problems....about 10% of the problems we work with are indeed most of the time resolved over the phone if not by a 'truck roll' service call.  For those of you who think DSL is better I wish you luck!  Cheers!

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"Watch it, there are Charter employees who frequent this web forum, such as myself who works in the high speed internet support, and between most of the calls received in one night they are about 90% user error or hardware related problems....about 10% of the problems we work with are indeed most of the time resolved over the phone if not by a 'truck roll' service call.  For those of you who think DSL is better I wish you luck!  Cheers!"

Jason I for one am glad the are charter employees frequenting this forum.  That fact still stands that your companies customer service sucks to high hell, and your statement sounds like an excuse.  I have gotten rid of Charter more than a year ago, and have been alot happier with DSL.  I haven't had one problem with my DSL as opposed to your service that was always having problems.  I wouldn't have left Charter for that reason alone, because it was cheaper than the alternative.  However customer service was 90% of the time not technical at all, and seemed like they were reading to me from a book.  To be perfectly honest with you that's why your companies stock is at .03 cents a share.  If it weren't for local contracts, you guys would have been done along time ago.  I can't wait until Charter goes out of business, because they do not care about their customers, and the customers have finally been able to voice their disgust in the only way that Charter understands.  I know that Charter is still trying to hang on and turn the company around, but unless they address this problem I think they will fail.  Nothing would make me happier too.  Good riddens to bad rubish!!!

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I hear ya Brandon.. Charter, just like everybody else needs more skilled employees. And if they raise wages to do that they might go broke.. So far, I've been lucky with Charter....

:iamwithstupid:

I dont know about going broke though. They have pretty nice corporate earnings. They could even out the pay some, it would help. Keep the tech support local for crying out loud.

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This is my Charter 10 Mbps connection. I have zero complaints.. :grin2:

:::.. Download Stats ..:::

Download Connection is:: 13002 Kbps about 13 Mbps (tested with 12288 kB)

Download Speed is:: 1587 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/27 - 5:33am

Bottom Line:: 227X faster than 56K 1MB Download in 0.65 sec

Tested from a 12288 kB file and took 7.742 seconds to complete

Download Diagnosis:: Awesome! 20% + : 172.81 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-MIHVGSNA2

:::.. Upload Stats ..:::

Upload Connection is:: 2082 Kbps about 2.1 Mbps (tested with 5983 kB)

Upload Speed is:: 254 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/27 - 5:41am

Bottom Line:: 36X faster than 56K 1MB Upload in 4.03 sec

Tested from a 5983 kB file and took 23.537 seconds to complete

Upload Diagnosis:: Awesome! 20% + : 251.69 % faster than the average for host (charter.com)

U-Validation Link:: https://testmy.net/stats/id-MXCNO5QJR

User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_1; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9 [!]

User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_1; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9 [!]

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This is my Charter 10 Mbps connection. I have zero complaints.. :grin2:

:::.. Download Stats ..:::

Download Connection is:: 13002 Kbps about 13 Mbps (tested with 12288 kB)

Download Speed is:: 1587 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/27 - 5:33am

Bottom Line:: 227X faster than 56K 1MB Download in 0.65 sec

Tested from a 12288 kB file and took 7.742 seconds to complete

Download Diagnosis:: Awesome! 20% + : 172.81 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-MIHVGSNA2

:::.. Upload Stats ..:::

Upload Connection is:: 2082 Kbps about 2.1 Mbps (tested with 5983 kB)

Upload Speed is:: 254 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/27 - 5:41am

Bottom Line:: 36X faster than 56K 1MB Upload in 4.03 sec

Tested from a 5983 kB file and took 23.537 seconds to complete

Upload Diagnosis:: Awesome! 20% + : 251.69 % faster than the average for host (charter.com)

U-Validation Link:: https://testmy.net/stats/id-MXCNO5QJR

User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_1; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9 [!]

User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_1; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9 [!]

Who could be after getting gouged by Dway for so many years.  :2funny: :2funny: Lucky stiff.

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You sound just about like every other ISP tech support person I've ever spoken with.

Wildblue and HughesNet are the WORST for blaming it on your equipment (your pc, etc)...when its their crappy service and equipment not getting the job done.

COMCAST isn't much better.  they run poor quality wire and splitters. they dont fully test our their work after they're through.  I had a comcast tech out SIX times when I lived in Nashville.....Finally they blamed it on my pc (which was a brand new HP system.....I even restored it back to factory defaults)..

The ONLY service I ever had where I had NO issues was BELLSOUTH DSL!  Had it almost 2 years with NO outages, and no tech issues, and no speed issues.  That was ONE solid connection I never had to worry about.

So for those of you cable tech who bash DSL, find something else to blame your frustations on! LOL

Watch it, there are Charter employees who frequent this web forum, such as myself who works in the high speed internet support, and between most of the calls received in one night they are about 90% user error or hardware related problems....about 10% of the problems we work with are indeed most of the time resolved over the phone if not by a 'truck roll' service call.  For those of you who think DSL is better I wish you luck!  Cheers!

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Since moving to South Carolina, and only having a choice between AT&T & Charter, I've realized that indeed with all the crap charter has to offer. It is still the best ISP within my area. And they have increased alot since first dealing with them about a year ago. I currently have their 10/2 connection for 50$ a month. Not bad in my opion. Although I still wait for them to come out and bury my cable, I have no complaints thus far, been with them since September and nothing yet.

:::.. testmy.net test results ..:::

Download Connection is:: 11493 Kbps about 11.49 Mbps (tested with 12288 kB)

Download Speed is:: 1403 kB/s

Upload Connection is:: 2076 Kbps about 2.1 Mbps (tested with 5983 kB)

Upload Speed is:: 253 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2009/10/27 - 9:37am

D-Validation Link:: https://testmy.net/stats/id-BXVHFSCJ0

U-Validation Link:: https://testmy.net/stats/id-M0CWVO3HU

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 [!]

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:iamwithstupid:

I dont know about going broke though. They have pretty nice corporate earnings. They could even out the pay some, it would help. Keep the tech support local for crying out loud.

The span between your post and my comment was nearly 5 years.  :grin2:  Looks like I was wise to keep my crystal ball after all these years.  :haha:

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Who could be after getting gouged by Dway for so many years.  :2funny: :2funny: Lucky stiff.

You have a good memory Tommie!  :lol:  I have never looked back.  :buck2:

A good lesson in life is that any corporation has to be successful to offer a GOOD product. I'd hate to see Charter come under government control as a reward for being unsuccessful. Obama cable company overhaul with speeds up to and including .00001 Mbps...  :haha:

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This is my 25Mb Charter Service................. I haven't seen a 25Mb connection in 3 weeks and I test 3 to 4 times a day..................

:::.. Download Stats ..:::

Download Connection is:: 8184 Kbps about 8.2 Mbps (tested with 25598 kB)

Download Speed is:: 999 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-04-03 19:00:34 GMT

Bottom Line:: 143X faster than 56K 1MB Download in 1.03 sec

Tested from a 25598 kB file and took 25.623 seconds to complete

Download Diagnosis:: Awesome! 20% + : 56.45 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-BC24X8ETH

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 [!]

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Don't get their service. By the off chance you have a problem, say good bye to your cable service.

I've had bad bandwidth and connection problems since early summer. The bandwidth was fixed by reallotting our connection with the correct bandwidth (why would it have the incorrecct : ), but the connection problem has never been fixed. After 5 weeks on and off the phone with Charter, wasting at least 10 hours after all was done and told, and it ended with an e-mail "sorry that's all we can do".

My neighbour and I both get massive packet loss every 2.5 hours, at the same time. About 50% of the packets don't make it to or from our connections, they sent out techs, tested the line, etc etc. After they apparently didn't find anything, they somehow determine that telling me "well that's all we can do" as if the problem is un-fixable is good enough.

Just forewarning any future Charter owners, if you can- don't vote them in your town, don't get their service, do whatever you can to stay away from them. UGH! It has been frustrating me more and more.

If anyone has a direct e-mail to some high up Charter superior manager or something, let me know ;)

Not sure why you are having so much trouble. I have charter with 10 Meg service and my speeds are great. See below:

:::.. Download Stats ..:::

Download Connection is:: 22268 Kbps about 22.3 Mbps (tested with 25598 kB)

Download Speed is:: 2718 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-04-15 11:54:44 GMT

Bottom Line:: 388X faster than 56K 1MB Download in 0.38 sec

Tested from a 25598 kB file and took 9.417 seconds to complete

Download Diagnosis:: Awesome! 20% + : 322.14 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-URWE006AO

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 [!]

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I dunno if any one is on charters bad side I am not 30 bucks a month they said up to 8 Mbps but i am getting average 13-14 Mbps

And this is thru a Dinky little Belkin router I got from target I cant wait to connect the Big boy router

:::.. Download Stats ..:::

Download Connection is:: 13467 Kbps about 13.5 Mbps (tested with 12288 kB)

Download Speed is:: 1644 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-05-14 15:49:46 GMT

Bottom Line:: 235X faster than 56K 1MB Download in 0.62 sec

Tested from a 12288 kB file and took 7.475 seconds to complete

Download Diagnosis:: Awesome! 20% + : 151.72 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-G82DW1YHU

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729) [!]

What about your guys out there Im in CALI for anyone thats having issues

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I have had Charter for the last 4 years now and have never had any major problems except for the standard few disconnects and ocassional poor bandwidth during peak hours, but that is to be expected as with any cable provider.

Charter has been way behind in terms of bandwidth and connection speed for the last 5 years now, but over the last year they have really been pushing to be more competitive in the broadband market, to bad the uploads still suck though.

We have the 16/2 package and are consistently geting download speeds over 20, sometimes up to 25. The Upload is a solid 2.1 (I wish I had like 3-5)

:::.. Download Stats ..:::

Download Connection is:: 22256 Kbps about 22.3 Mbps (tested with 25598 kB)

Download Speed is:: 2717 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-06-08 18:05:24 GMT

Bottom Line:: 388X faster than 56K 1MB Download in 0.38 sec

Tested from a 25598 kB file and took 9.422 seconds to complete

Download Diagnosis:: Awesome! 20% + : 310.7 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-L21JAD43E

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Creative AutoUpdate v1.10.10) [!]

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