Well so far not much has happened. I wrote a heck of a post on their facebook wall about the whole deal. We had lightening take out our modem on Saturday night. A tech came out Monday afternoon and swapped the modem, but he left without testing our internet connection at all. So the modem he put in had a Ethernet port that didn't work. After I wrote a post on their facebook about the modem and the thing with the cable line not being grounded I got a phone call from the general manager this morning. First thing he did was apologize for the whole incident and immediately offered a month of free internet service credit on our bill ($130). unfortunately when he called I was on the way to a college class so I couldn't talk for long. A tech was leaving the house as I got home today from class and now I have another new modem, which thankfully works. I didn't want to pursue the incident with the cable not being grounded till I knew that it was their responsibility to ground it. My mom was with the tech when he first checked to see if the line was grounded and he told my mom that it was not grounded in any way shape or form. Which ever cable tech hooked up the lines made no attempt to ground them. The fact that he told my mom that he was going to go ahead and write that it was grounded is what sounds fishy to me. It makes me think that he was doing that to cover the cable company's butt.
I'm not sure if I'm going to try to get anything out of this though. I get the feeling it would be way more trouble then its worth. The only thing I could ask them for is to pay for the TV and computer that were damaged from the power surge, but im sure there is no way to prove the the cable line not being grounded caused it. I think I will just consider my self lucky I got a credit for a month of internet, and that everything is fixed and up and running. We are going to go through home owners insurance like last time for my desktop computer, and the TV repair. And on the plus side I ended up with a different model modem then I had since we cancelled our phone service so the original issue in this topic should be fixed now, what a heck of a way to get it fixed haha.