CA3LE

November 19th 2012 my sister Christy Dolan lost her battle with Diffused Large B-cell Lymphoma. In her memory we"ll be participating in the Light the Night Walk in Colorado Springs. We want to encourage you to join us on Thursday September 18, 2014 05:30 PM MST Pioneers Museum in Colorado Springs, CO. I realize that this isn"t possible for... well... almost everyone here. You can still help with a donation, luckily that works worldwide. I"m matching donations for my members who would like to give to this great cause. Even a little it will help... put down Starbucks for a couple of days or something, you"ll never even notice it. The Leukemia and Lymphoma Society is behind the Light the Night Walk so you can feel good that your money is going to the right place. You can also see LLS research successes and how the money is allocated on the LLS website. They"ve turned people with cancers that had a 4-5 year life expectancy into people who live full normal lives. Groundbreaking research doesn"t come cheap, they always need funding. Please see our team details and donate at the Team Christy Fundraising Page. Thanks for taking the time.

great analogy.

On techdirt >> ISP Sues Former Customer Over Reviews Claiming His Internet Speed Was Less Than A Third Of What Was Advertised KKTV CBS news >> CFA Investiges: Man Sued After Posting Online Reviews

Here's an interesting story where TestMy.net results were used as evidence. A Colorado man used his TestMy.net logs to prove that the statements he made on various review sites were in fact true. He had contacted me before the news story to make sure that his results would stay in the database. For anyone else who has this concern, I do everything in my power to make sure that nothing is deleted. My personal logs for instance go back to the first day TMN started logging results. There's also the option to save a CSV file (go to your results and use the 'Export' link under the graph). News 5 Investigates: Local Internet company suing former customer over online review (watch the video and look for TestMy.net on Russ' computer ) Story on Kim Komando's site >> He wrote a bad online review. Find out why his ISP is suing him into oblivion If you find more about this please share the links. I've talked to him in txt msg right after his story aired, it was completely coincidence that this guy lives in Colorado too... and then the story happened to play on my favorite local news channel. Small world. Because there may or may not be a pending case I can't say any details. But I can say this, I think it's going to work out for him. Actually, I just looked at Russ' site just now and it says, "** Peak Internet and I have resolved our disputes and the lawsuit has been dismissed. **" (awesome) I think that Peak Internet has made a huge mistake and probably regrets the hell they put him through. Other ISPs and businesses in general should pay attention to this story. Customers ARE entitled to their opinion and should be allowed to share it with other potential customers... especially when they have proof to back it up. Big props to Russell Petrick for standing up for consumer rights and getting his story out.

... I've seen well over 40 Mbps on the iPhone 5. Here's on my Comcast connection. https://testmy.net/db/gxKzfyX 70 Mbps on iPhone 5s. I've seen > 50 Mbps on LTE but I wasn't logged in so I can't find the result.

My alternative is a 1 Mbps capped Cox connection. I've been trying to talk my sister and brother-in-law into upgrading. multithread and upload Hey, at least it's performing exactly at their package speed. It's funny when your cell phone is 40X faster than the land connection.

This my speed with Verizon in my sisters living room. I can't wait till this is the normal, unfortunately it's dependent on the area. iPhone 5s USB tethered to rMBP, in the center of the home... lots of walls in the way. :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 42416 Kbps or 42.4 Mbps Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes Download Binary File Transfer Speed:: 5302 kB/s or 5.3 MB/s Tested At:: http://TestMy.net Version 13 Validation:: https://testmy.net/db/JAL5XIS TiP Measurement Summary:: Min 20.4 Mbps | Middle Avg 45.47 Mbps | Max 53.93 Mbps | 39% Variance TiP Data Points:: 31.62 Mbps, 46.49 Mbps, 49.15 Mbps, 48.27 Mbps, 52.28 Mbps, 53.93 Mbps, 51.15 Mbps, 48.15 Mbps, 46.26 Mbps, 47.78 Mbps, 51.15 Mbps, 30.39 Mbps, 27.55 Mbps, 41.12 Mbps, 43.79 Mbps, 43.49 Mbps, 45.26 Mbps, 46.72 Mbps, 20.4 Mbps Client Stats:: https://testmy.net/quickstats/CA3LE https://testmy.net/compID/643901567252 Test Time:: 2014-07-29 11:03:40 Local Time Client Location:: US https://testmy.net/country/us Target:: Dallas, TX US http://dallas.testmy.net Client Host:: Verizon Wireless https://testmy.net/hoststats/verizon_wireless Compare:: 4% slower than client avg, 163% faster than host avg, 203% faster than country avg, 403% faster than world index 1MB Download in 0.19 Seconds - 1GB Download in ~3 Minutes - 757X faster than 56K This test of exactly 25600 kB took 4.948 seconds to complete User Agent:: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36 [!] US Multithread 50 MB and 12 MB upload

Cap was since raised to 10GB / day for all users

I have Comcast 105... I'm almost always performing above my package speed. Been really happy with their service. What package are you subscribed to? 50 Mbps?

Glad Norton isn't bugging you anymore. Maybe we finally got through to them via twitter. I check all the boxes and can usually pull pretty close to my max. If I omit the international servers I pull my full speed. What are your system specs? CPU, etc...

It will be coming back, 100% for sure... I'm working on it. Ran a limited beta to gather some data... I'm using that to build the final primetime version. It will be wrapped together with the new upcoming version of TestMy.net. I'm taking my time with this update but I think you'll be happy with the result... ... TraceMy.net by the way.

WideOpenWest (wowway.com) is a cable provider, right? You use a cable modem connected with coaxial cable, correct? Just because you haven't touched anything doesn't mean that you don't need service. I'll explain a few scenarios... 1) When you were originally installed the tech may have seen low levels and needed to amp the signal... good at the time but what happens if the feed signal levels return to normal? ... it becomes over amplified and actually degrades signal. 2) Or the opposite could have happened, the tech may have seen signal levels that were too high and needed to purposely drop the signal level. To get the optimal service the levels need to ride in a zone. Techs will purposely add splitters or DC taps even when they aren't necessarily needed for splitting or tapping. ..... but then if the feed signal levels return to normal levels the customer can have issues. 3) The barrel connectors in your wallplates, your splitters and the cable and its connectors can have issues too. Especially if they run on the outside of your home. Weathering of the coax and internal oxidation of the splitters ruins signal. I've seen many splitters that looked perfect from the outside... crack it open and it's all rusted and oxidized all over the internals. They can also pass your TV signal fine but have issues with JUST the frequencies that the cable modems use. 4) Something as simple as a 90 degree kink in the cable... happens a lot. People don't realize that coax can't cut corners like that.... they try to mold it around sharp corners and the sharp bend causes the signal to echo within the line. I've even seen electricians do this! RG-6 must maintain 75 Ohm impedance to be effective. How much bend is too much. Coaxial and optical cables are rated for bend radius, some can bend more than others before the impedance is affected. A good rule of thumb is that you take the OD (outer diameter) times 20. RG-6 is the most common coax cable, which has an OD of 6.8 mm (0.27"). 5.4" would be a safe minimum bend radius. 5) Another commonly overlooked cause is a tiny tack or nail puncture or pinch the line. First the outside, sometime contractors, electricians and do-it-yourselfers will use the wrong kind of staples... Even that little pinch in the coax can cause echoing within the line. Sometimes they staple right through the cable (seriously, idiots), I've seen it dozens of times. What are they drunk or something? Types that I use... for concrete for wood Many types are great, I use anchor and screw type in some situations. The point is to again, maintain that impedance... nice round cable with no kinks. Inside, 'carpet fishing' (where the cable is hidden under the carpet) can be an issue. People who run cable this way don't usually think about the carpet tack board, you need to hammer the nails down at the entry points otherwise it will puncture the cable and turn the little nail into an antenna to the outside... leaking air signal into the cable and destroying your cable signal. This is definitely a scenario where things can be great one minute then bad the next. Could sit fine for years with the nail just resting on the outside of the cable, then you're moving furniture or something you bump it just right... The possibilities of what the problem could be are endless. Could also be your equipment... or something as simple as a signal level adjustment at the tap... or the drop to your home could be damaged. Good luck, I hope that it gets fixed soon and you start getting what you're paying for. Let us know how it goes and what they find. ... by the way, Welcome to TestMy.net! Have you tried hooking up directly to the modem, eliminating the router? Try that before you call them. Hook it up to ethernet, directly to your computer. Unplug the modem for 10 seconds and plug it back in... give it a little bit and retest once you're online.

thanks again for the feedback, you're awesome!

Hi process, welcome! I hope to see you around for many years and that your service improves. ...and you're welcome. I build this for you. Stick around, I have much more on the drawing table.

Sounds to me that your issue is more with response. Probably timing out. Try this... I see you're on Mac but this is for everyone... To ping a host... Windows Start > Run > type CMD [enter] > from the command prompt type ping google.com and/or ping testmy.net Linux / Mac Under Applications/Utilities open 'Terminal' > type ping google.com and/or ping testmy.net Let ping run, when you encounter those bumps watch what's happening in the terminal window. Copy and paste the results here, include ~20 pings before and after the issue occurs. I bet that your ping times spike up... then time out for a period... then gradually return to normal.

This is already planned for the next version. I think it would be a great addition. Thanks for the input, keep it coming.

Sure... I would almost hands down go with Charter. 2nd, Dalton Utilities I would bet is DSL... (Cable > DSL)... then you have Windstream (satellite, nobody wants that unless they have no other options). Found under Dalton GA. Make sure you're signed in to see those details. There are more providers in the test history for Dalton, the 3 listed are the ones that met the minimum requirements to be listed (number of tests, diversity of clients, etc). So look into those details for your city, you may find a really fast secret provider. I saw Mohawk Industries... looked decent for that guy at least but it might be a private company or something. Side note: I find that it's easiest to search Google for "city name testmy.net" ... e.g. "dalton ga testmy.net" - quicker and easier than searching within TMN. My stats run deep. I hope they help you.

I feel for you. Satellite isn't ideal unless you have no other options and even then all I ever hear is customer complaints. But really, when you're performing well...... that's really nice speed for satellite. Now if they could just perform at that level or higher consistently you might have something. Usually issues like that happen at times when you need your connection the most. If you have decent cell data coverage in your area I would totally take that over satellite. Even 3G in some cases will perform better. Obviously you need to have a pretty nice 4G connection to keep up with the 20 Mbps bar set... but even a consistent 15 Mbps is better than 20 Mbps one minute, 200 Kbps the next.... I don't know for sure but with all the complaints I hear across the board they may also be overselling their network capacity. Whether it's on land or the satellites themselves, I have no idea. The issues are often intermittent and seemingly affected by time of day which leads me to believe they're stretched thin during peak hours. Only so much water can get through a garden hose at one time... same is true with network connections and data. Since you're already on a quota based system you should already be aware of approximately how much data you use every month, right? Just keep that in mind if you switch, your data draw could be higher if your hotspot runs much smoother and faster than the satellite. Limited plans like Verizon can get expensive... but unlimited plans by providers like T-Mobile aren't really unlimited. You get 4G until you hit your cap and then get throttled to unlimited 3G. Prepurchase extra bandwidth blocks any time before your bill hits... even after you go over. Just make sure you do it before your bill to get the cheaper price. Are those hotspots reliable? ... I have to say yes. They're purpose built for the task, buy quality hardware and it should perform well over extended periods. My little sister ran her house exclusively off a T-Mobile hotspot for a couple of years. ... not really a hotspot but a cellular USB stick. It was connected and working every time I visited. I don't know how hard you intend on taxing it but it's worth a shot. I would love for you to come back later and let us know how it went and how hard you put one of the latest 4G hotspots through it's paces. Hope this helps, good luck on the hunt for a clean connection! (how fast are you getting with Verizon at your house?)

Sorry it took me a while to respond, you wrote a lot and I was too busy over the weekend to properly read it. So, you're in a sticky situation. It has to be frustrating being locked into a contract knowing how green the grass is ... just inches away. I don't like seeing anyone in Internet contracts... they're bad for the consumer. In my experience dealing with people and providers around the world... the ISPs that force contracts are generally poor. In my opinion they don't try as hard to make you happy. Your provider needs to be afraid that you'll leave... they need to have competition breathing down their neck to make them better. Same is true for any industry. If they aren't going to deliver and you've tried reasoning with them do what I've done... trick them. If you have business offices elsewhere, a forwarding address or some type of physical address you can get mail at (OUTSIDE of their service area), tell them that you're moving there. I did this with Qwest (qWORST) years ago. I gave them my mother-in-law's address, "Oh really, you don't have service there, oh that's too bad... guess you'll have to let me out of that contract then so I can move on with my life." -- no joke... no questions asked, they just forwarded the final bill and I was done. ... eff them. Then again, I wasn't on the hook for $10k... but if you have an office elsewhere they can't really say anything. If they can't provide service there they have to let you out. (unless something is explicitly written in the contract otherwise) ... a lot easier than trying to argue about the performance and whether or not they're technically holding up their end of the deal. From what you said, in my opinion they aren't... especially for what you're paying them. But are they ever going to admit it, probably not... most just point fingers. Sounds to me like they may even be shaping your bandwidth... Comcast will treat you better. How many computers do you have in that six person office? Including servers etc. Did your ISP do all of the networking?

Most likely this is Internet 'rush hour' congestion. It may only affect a portion of the sites you visit because to get out to different sites your host will route through different peers. Whenever an issue happens on a scheduled regularity and those times coincide with the time when most people get off work and hop online, chances are it's congestion. People dealing with this issue can pretty much place bets on when it will slow down every day. Oversold intermediate peers are often to blame but this can sometimes be a temporary issue. Sometimes attacks across a host will force them to reroute more traffic than they normally would through alternate routes. Sometimes it's too much... it's like hooking a garden hose up to a fire hydrant. Only so much can get through, resulting in a trickle for everyone routing through the affected pipe. Hours when less people are online it's less apparent or a non-issue because those routes aren't hitting the critical point. Keep a list of slow site addresses and email them to the support@ address for your provider. They most likely already know about the issue but in case they don't this can help them track down the problem route/peer. Another thing to look into, less likely. Do you have any computers on the network that might be doing a scheduled task during that time. I've had visitors who wasted a bunch of time troubleshooting only to remember, "oh yeah, my other computer is set do something at the same time every day and it's congesting my internal network." ... or "it was my roommate, running tons of torrents.." ... make sure those variables don't exist before you flip out on your ISP. If you resolve the problem please update this thread to help others.

Thanks paroxysmal! I appreciate the feedback. Always happy to be of service. I love feedback letting me know TestMy.net's helping when others sites weren't able to. It's funny how some other tests don't even notice a physical problem that you know exists. If everyone could see first hand what you just experienced... most other speed tests wouldn't exist. If they miss something as obvious as that imagine what else they miss. This is VERY common by the way. ... it's not that ookla missed it, it probably has more to do with the fact that they adjust the way the result is interpreted. They ignore portions of the result. Here's an analogy, next time you work on your car do it the ookla way... pop the hood, cover half the engine up with a towel and see how much you can figure out. --- now you know from first hand experience that partial information leaves you in the dark. Help by spreading the word... average people have no idea that they have wool over their eyes in most cases.

check the speed before the switch, if available use a different cat-5 cable than the one that's connecting the Cisco Security appliance to the switch. Once you confirm that the speeds are the same with or without the switch then you can look deeper. It sucks when you spend a bunch of time troubleshooting only to find out that the cable leading to the switch or the switch itself is bad. Keep in mind that CAT-5 cables can appear good when in fact they're passing degraded signal. For instance, I have a 100' cat-5 patch. Last time I used it the link speed was 100baseT instead of the normal 1000baseT that it was usually capable of. Maybe a kink, a weird twist or something ruined it... it happens. And I've seen it happen with cables that were never moved or unplugged so it's not only cables that are put under abuse like my patch cable.

There are many reasons why you may see higher results with your ISPs speed test, in this case Verizon's. Some of which you touched on. First, it's within Verizon's network so you're not really being routed out to the Internet. TestMy.net is outside of all ISP networks, hosted in the same data centers as millions of other websites. My servers and the networks that connect them to the Internet are >. Purpose built for the task, very over powered. The main server is only running at 10% capacity, even under high stress it rarely goes above 15%. I replace servers before they regularly run at 20%... my point is that I keep plenty of resources on tap. When testing at TestMy.net it's more likely than not that you'll have a dedicated core for the duration of your test. No matter how many people are testing resources don't collide. Location can be a factor but the technology behind the test first must be sound. And... the other one you're using isn't. It's a well known fact that ookla speed tests don't return all the information. Portions of the result are clipped right out, they say that it's to offset high CPU and blah blah blah during the test. Whatever the reason, the algorithm usually makes results look better... TestMy.net calls it how it is, making no adjustments. Sometimes something as simple as TCP tuning can make all the difference. Looks like you're on Windows 7, TCP Optimizer is a free and easy tool for adjusting that in Windows. MTU or rwin may be set wrong and that would slow you down. When that happens it often doesn't show on other speed tests but trust me it affects your browsing and transfer speed. Before you get into that let's run some different tests. Take your average speed in Mbps and double it, we'll just say 25. So for the next tests we'll manually select 25 MB from the download test. Manual selection will give a better comparison between results... less variables are a good thing. (For our purpose here we ONLY need the download test, save time and skip the upload test.) Try the mirrors... ...select the mirrors one at a time then retest. Testing across multiple routes can help you discover if the problem is beyond your control. If you get similar results to all US servers the problem is most likely closer to home... possibly within your home network or client machine. If you get slow results to only a few servers you may have a bottleneck or other issue along the route. Now, see the server with the absolute best results, if this is Dallas look to your second best. Run a multithread test focusing on that server. Let's remove more variables now that we have a baseline. Take your router out of the equation, hook directly into your computer. Once online disable multithread and test again, the same as before. Improvement will show if the router is to blame. Check cables and connections too. Cables can pass signal and still be bad enough to cripple your connection speed so keep that in mind. After you run those tests let me know and I'll look at your results again. Just make sure you're signed in so all of your results are saved by username.

Hi hahapatz, welcome to TestMy.net. First, can you give us some details on your laptop. Looks like you're on Windows 7. What's the specs on the laptop, what's the brand and model number? What package do you subscribe to with Comcast? Do you have an ethernet cable? I think that we've already established that it's your laptop and not the network... but there's still a chance that the wifi at your school did suck and you have a new problem at home. Let's first make sure you're getting your speeds to your modem, then wired from the router. Before you start, get some more scientific baselines. For your connection, run a 50 MB speed test, manually select this on the download speed test. In your current state this will take a while but that's what we want. You want more duration and also less variables between the tests. So we're going to manually select the sizes so that the only variable between our tests is the equipment. First, connect your cable modem directly to your laptop via ethernet. Reset the modem by unplugging it briefly (10 seconds to be safe), this will make the modem reset to your laptops MAC address. Do the same whenever you connect to a different device. After you get online return to TestMy.net and run some tests. Again, manually select the test size you selected the first time. Compare... then re-include the router into mix. This time, hook it up via ethernet instead of wifi. Same thing, return here and test the same way. Those tests will tell us a lot, then we'll continue.

Yeah, there is a technical roadblock. It would only work if the browser is left visibly open. No problem on desktops but no something that could be asked of a mobile user. I'm looking into iOS and Android app development which should open up more possibilities. I have an array of new features that mobile users will find useful coming out in my next version. Opening up a whole new world of possibilities in the next release. I'm already using many of the hidden features myself right now and it's providing me a much deeper insight. It will take me time to build systems to display all the additional information in useful ways but once it's ready for prime time I think you'll find it useful.