CA3LE

Larger tests are more accurate. Some connections will do the opposite of yours by the way. Since you know that you get a better sustained speed using larger sizes you should just continue to test that way from now on. That's why those options exist.

Modem issues are one of the many things that Ookla tests commonly fail to notice (pretty major fail). Even my own mother has seen it first hand. Purposely had her test at speedtest.net (and Cox's ookla test just like Comcast's) when we knew for a fact there was an issue with her modem. Speedtest.net/ookla made everything look perfect. What do you expect to happen when the test ignores the worst portions of your result. And they admitted this in their own wiki! https://testmy.net/ipb/topic/28902-why-do-my-results-differ-from-speedtestnet-ookla-speed-tests/ -- bottom 30% and top 10% are discarded. So it's really no wonder why things would appear fine when they aren't, you've dropped the bad parts out of the result. Exactly what you came to see and want to know. TestMy.net will always reflect your true speed. I adjust nothing. It is what it is. Search twitter for "testmy.net" -- it's overwhelmingly one sided. Here's a small clip. It's never the other way around. I think it's possible that it could be your modem. But when the Comcast engineer is saying that he thinks it's beyond your home... let him do his job. I've seen many times where a client is unable to pull decent speed with my linear test, but they're able to still pull good multithread results. Swap of the modem and they write back, "thanks! runs great now. Why didn't the ookla test show that?" --- "I don't know, at least you know where to test it now." Ask regulars or read back in this forum a few months. It's ridiculous how often this happens. I made TMN to test and troubleshoot my own connection and then later continued to develop when I was a tech for Cox. It would have never been able to help me with my job if it adjusted the result for a unknown variables. It's really pretty simple, I don't know why others can't get it right. I start a timer, transfer data (the same way your pages normally load) then stop the timer. Your computer will transfer the data as fast as it can, if it can. TMN is raw in its operation, not much to go wrong. You can test confidently knowing that the only variable that can bring your score down is your computer and Internet service. Just how I like it. IMHO, it could be your modem. Especially if you still have DOCSIS 2, maybe that was overlooked.

I didn't mean to come off rude. I was just hoping he'd pass the word along. Seems like every day at least one Comcast customer tells me that someone from Comcast has told them they can't trust these results. Wears on me.

The Comcast Mercury Tests are also testing from files hosted on your network. The routing is the same as it is using your test, it just uses my platform. An alternative. Your company shouldn't be telling people that my site is unreliable. It's a lie. My tests help your customers every day when yours fail to do the job right. TMN has been testing your customers longer than you have by the way.

Some better ones in there, but really it's the same thing we already knew. But maybe since the results are against their servers they'll be more inclined to listen. You have a lot of proof and they should have no problem seeing that there's an issue. Their test often scores higher than reality. It's common knowledge, at least around here it is. Now you have a test that uses the same servers and you can see... it's not the same result. If your connection allows, you can max out. I do. (this is using the Salt Lake comcast test) I'm not doing anything special over here. It's just being delivered.

keep testing across those other servers then post me a couple screenshots of https://testmy.net/mercury/isp/comcast_cable after you're done so I can see all the results.

Take your pick from the Comcast Speed Test List. I just entered 20 of those into the system, tested and confirmed all the readings in about 10 minutes. I was able to pull over 100 Mbps on most of them and very close on the rest. By the way... the ones that say sys.comcast.net are the EXACT servers that comcast tests with. Same servers, better method. Sorry, Mercury only works with download tests right now.

Yeah, all the other tests run the same software or use the same flawed methodology. Other tests are purposely trying to show you the best case scenario. I test you under real conditions. Loading data the way it would load as if you were surfing the web. It's possible to test to their servers using TestMy.net. It's called Mercury Speed Test. I've had confirmed speed upwards of 900 Mbps using that method against the right servers. Best thing, no setup. You can test against almost any web server online with a simple image URL. 200-400 kB images can make download tests of any size. --- I think it's cool... but I'm just a geek who tests bandwidth all day so what do I know.

So, the proof is in your results. And the fact that the supervisor said he saw the same thing as you. https://testmy.net/stats/?&t=c&d=10182014&x=30&l=100&q=673498404513 Your multithread results are a little better but single thread can go from 1-12 Mbps. If 60 Mbps is what you're shooting for... -- you tested across more than one route (to all of the US servers) and the results are similar. You see the same speeds in your real world experience as you do with TMN, right? They're obviously using a flawed test. Read around the forums here and on other sites, this happens to everyone. How they get away with it, I don't know. ISPs that dismiss the results that TestMy.net produces should look closer. Speed tests must be more powerful than the clients they host. I host with Softlayer, an IBM company... anyone that doubts the power of their network doesn't know what they're talking about. My server in Dallas is VERY fast, it always has plenty of headroom for testing. Currently it's a dual processor 8 core Xeon 2690 with 32GB of RAM and enterprise class SSD RAID5, connected to the net by 2 1000 Mbps uplinks. Your 60 Mbps connection is no match. On top of that, if you do a multithread test here you can spread the load across more than one route. My other servers are all a minimum of 1000 Mbps. So if you select Dallas, DC, Seattle and San Jose (for instance) you theoretically have 5000 Mbps available. You can see the load on the server at any given time in the upper right of the speed test. 7% resources are being used... it's peak testing hours right now. I work very hard and spend 10's of thousands to make sure my end is right. I also have a large number of members that keep me on my toes. If for an instant something isn't perfect... they blow my email up. Our members are awesome and I listen to them. By the way, Softlayer directly peers with Comcast. I'm with Comcast and I get great results here. Just maxed my connection out on wifi. First try. Pay your bill, sort out a credit later. At least pay the past due. Trust me, you'll only cause more headaches. If you're due a credit for service you'll be more successful sorting it out if you remain in good standing. Trust me, I've talked candidly on smoke breaks to the people that make those decisions... different company same departmental mindset. They can prejudge based on how your account looks and it will affect their decisions. They also look at notes that other reps make, so be nice to people on the phone (should be anyways). They can flag notes on your account that will make you look like a jerk forever... First thing they do when you call is pull up the notes. And really bad notes are more obvious, either highlighted or surrounded with !!!!!!!!!!!!!!!!!!!! or **************** to catch the eye of other reps. What city are you in?

The latest combo modems Comcast has, from what I've seen... suck. A friend of mine got suckered into one. They gold sold on all services... they don't even own a home phone. Comcast lied to them and said they needed that modem to use the phone service. YEAH RIGHT! Lame. And now their service suuuuuuucks. It ran decent before but now it's TOTAL crap. Like 7-15 Mbps, before I think I was getting a stable 25 Mbps across their house. When your 3 year old modem and router out perform the new stuff you know there's an issue. Anyways. Free is never free. ... uhhh, okay. So then why didn't they fix it? They left your house like that?! "Yeah, I see the same issue on my laptop when connected to your connection... ...have a great day!" -- wtf. You are talking about the Comcast supervisor, right? -- I personally think that service credits are in order, backdated to at least the date the Supervisor told you that. Just because you've had 15 techs to your house and they 'replaced everything' doesn't mean anything. When I was a tech for Cox Communications I saw many instances where it was a matter of getting in touch with the right tech. Look at previous work orders and time and again the customer was scheduled with 3rd party contractors over and over and over... same result because they took the same path. In house techs (from my experience in the system) care more. They aren't compensated for doing the job quickly like contractors. I had days where I called my dispatcher and said, "clear my schedule, I'm going to be at this house all day reworking it." -- contractors are too often greedy. They may have said they replaced things when they really didn't... or did a half ass job. A 'coffee break' job. I saw supposed outlet reworks where the lazy asses cut the cable in the attic before the point where it goes into the wall. Then just barrel splice it right there. They only replaced 80% of the line and called it a day. If you ask me, it took more effort to do it wrong in that case. The issue was in the wall! There are too many instances I've seen like that. Sometimes super simple things overlooked by 15-20 techs in a row. In house and contractors. In house far less. Did they have trucks/vans have the Comcast logo emblazoned on the side? Not a little Comcast magnet or something like that, like a full truck wrap logo... ?? Another thing, side note. Just because wiring is brand new doesn't mean it was done right. Brand new, freshly built, $15M+ homes... we'd have to go in and cut off all the fittings and replace everything the electricians did. Never pay an electrician to wire a cable outlet, have them drop the line with no fittings and call your cable company... better yet just call the cable company. And request, "in house techs only please."

I don't know if you're being throttled. Personally, I don't think so. If they were going to shape your bandwidth during a specific time... I think they'd do it during peak hours. You have something that's happening on a regularity that you could bet money on... right? So 10-11 tonight it WILL happen and last until 1-2 PM tomorrow? Have you tested with the modem directly connected to your PC? Have you had a chance to test other computers and they return the same result?

Hi IDOCSortino, welcome! I'm confident that we can either help you improve your speed or at least help you understand why it's slower. You were able to see > 40 Mbps before. It only happened once but it's a ray of hope. Too bad it was surrounded by horrible results 10 minutes before and 5 minutes after. I see that you also tested with multithread and those were some of your best results. Your numbers are all over the place, are you wired or on wifi. Is your modem a combo with a router or is your router separate? Give us some specs on your network equipment and computers... it helps to know what you have going on. This recent post might help, similar points. https://testmy.net/ipb/topic/31976-verizon-and-tmnet-results-hugely-different/?p=344555 Your right, they are full of shit. This is the only test that you can rely on. Your experience highlights that, (highlights... circles and puts and exclamation point at the end). Their test tells you it's fine... you know for a fact that it's not. Trust what you feel is true. The question is... is it their fault or your fault. Read that post, test using my other methods... you're running windows 8.1 so I don't think TCP settings are the issue. Test wired directly modem to the computer if you can. Get some more data (by running different tests) and hit us back. We'll try to help you figure it out.

maybe I should fold again.

Ordered. Can't wait to see it. ... and a memory upgrade. 2x Crucial 16GB Kit Save money, same thing Apple uses.

iMac with 5K Retina werd. What!

When I VPN my speed is always degraded, you're complicating the route... it slows things down by nature. Is the VPN faster, slower or the same. You said that they didn't drop off with Bell... but your Bell connection was also slower. It might drop off more steeply now but is the actual speed about the same? The VPN service may have limitations. I've seen many drop my speed from well over 100 Mbps to 5-10 Mbps or less. VyperVPN by Goldenfrog (a Giganews partner company, which is also the best usenet service IMO) has a fast service. It's the VPN I personally use. But I'd never leave it on all the time. If you want the best possible speed you should only connect VPNs when you really need them.

iMacs last. Great investment for serious computer users. ... they pay for themselves in longevity and productivity, multiple times over. Same can be said about a well built PC, with the right software setup. ... what's this..... .... ... DUDE! I just noticed your stuff on youtube. You're really good! I especially like "Not My Cross To Bear" from 1973. Wow. Very, very cool.

Mine is from April 2011. We're both due. But really... let's be honest... we could get by with what we have for years more and still be happy.

Thanks for bringing that to my attention. There's a verification process, to make sure that people can only delete their own results. There was an issue in that process. It's fixed now, thanks again! Wasn't giving me the same error because I have special privileges. -D

Welcome to TestMy.net! You have pretty decent speed https://testmy.net/compID/65546568566 -- what is your package speed with BHN?

The guy on the phone probably didn't know TMN but Rogers knows me. I'd bet you money that if you dug deep enough (in these forums and elsewhere) you'd find many instances where their customers say that they were referred by customer service or techs from Rogers. TMN has run millions of tests JUST on Rogers customers over the years, in the beginning my number one referrals were from call center and field techs. ... convenient that they don't know who I am after they get their own test that makes them look better. This is the case across the board Johnster. With 99% of all ISPs leaning customers towards their own tests now. I'm hearing of instances where techs and customer service reps are going against the handbook so hopefully the tides are changing. It's better for consumers to know the truth. It's very common for people to see huge differences like that. It IS affecting your overall experience and speed. You may be able to get 150 Mbps under certain IDEAL circumstances but if you can't do it here... then you're not really doing it. (IMHO) First thing, if you want... search these forums for TCP Optimizer (search box at the top of the page). You'll be returned with page after page of results. Many of which are from people in the same boat as you. "Why is my speed faster elsewhere" is pretty much the theme. That search term finds all of those because it's commonly mentioned in threads where people see discrepancy ... and often works. If you're on Windows (7 and older) I recommend trying TCP Optimizer, you'll see improvement instantly in many cases. I see "Windows NT 6.1" detected in your results, so you're on Windows 7. ... lol, just thought about it... even with version numbers, MS makes things more difficult than they need to be. TMN has more than one dimension. So far you've only tested one way. The default is default for a reason, it's a great test but if you want to fully understand your connection you need to test it other ways too. You can select mirrors, multithread speed test and Mercury (test to anywhere). Let me know after you've tested some other ways and applied optimized TCP settings... and retested. I'll pull your results up again and let you know what I think. Another thing to try. Test wired to your modem directly if possible. Those results will represent the baseline and should be the fastest and most stable numbers you get from TMN. Then you can test wifi and networking equipment beyond the modem knowing that drops in their performance are not a reflection on your provider. (One of the many reasons I'll never buy a combo modem/router.) Note: Plug the modem into your computer with ethernet, unplug the modem for 10 seconds and plug it back in. This ensures that it reboots with the computers mac address. Repeat the process when you connect back to the router.

I'm hoping that they're talking about a new iMac. I've been dreaming about a retina iMac for years. Apple expected to hold iPad & Retina iMac event on Oct. 16 - appleinsider.com [test appleinsider.com] - Updated 10/14 Apple to debut 27" Retina iMac at Oct. 16 event Gird your wallet: Apple reportedly has a Retina iMac ready to launch - macworld.com [test macworld's CDN] 'It's been way too long': What could it mean? - techtimes.com [test techtimes.com] The new 27-inch iMac is getting a 5120×2800 Retina display - extremetech.com [test extremetech.com] New iPads? Retina iMac? What to expect at Apple’s event tomorrow - arstechnica.com [test arstechnica.com] I really hope to also see the 14nm Broadwell processors but according to much that I read it may be a year off. Some make it sound possible. All I know is that those chips are pretty amazing, only like 4.5 watts ... doesn't need fans or even heatsinks. If they put that in the new iMac it will be insanely thin. If it has 5k+ resolution... Apple won't be able to take my money fast enough.

Wow, I had no idea. For the longest time Chrome worked best for me... but over the past year or so I've been having issues. The latest... a memory leak (or something) ... every so often on my iMac I'll see little square character looking artifacts around the screen. All blinking at the same rate, very faint... very odd. I run through and start closing programs to find what the cause is... get to chrome, close it and BAM, problem solved. I tax my other browsers just as hard and have never seen the odd behavior that chrome displays. (not just the artifacts... there's much more to it... it doesn't feel right lately) chrome used to handle everything for me but lately it's shown signs of weakness. I have faith that the developers will make it work better. That's a pretty major difference between your chrome and firefox. Guess you know which browser you should use now. -- from what I've seen firefox has always been a consistent performer, across all platforms.

Took me a while to get to it... but you can now mass delete. Select check boxes next to the result or select all at the top. Execute with the delete button at the top. This is something I just added quickly. Later, I'll make a small floating options list pop up that will have organize and delete options when you check boxes. For now... this is WAY better than the previous one... at... a... time... delete.