CA3LE

I'm happy that you've positively identified the problem. In my opinion you should use that temporary weather proofing as just that... temporary. If you want the best service the drop needs to be replaced, with no splices. What worries me is that without weather proofing you're seeing an issue... meaning that water is getting in, somewhere. It may work better when its dry but too late... it's been exposed. It will corrode and more issues will follow. Get that drop replaced and make sure they do it right this time. It may already be corroded, your service may improve further once the drop is replaced.

Totally accurate. I was pulling 3 MB/s in the middle of that test but the score was dropped to 2.6 MB/s after accounting for the entire process. See the upload graph in Activity Monitor? That tiny blip and slight curve at the start dropped the score, as it should. It affects the quality of the connection and I think it should be included in the final result. jrtcjrjr has a good point, your comparing apples to oranges. BTW, I'm working to bring the TiP readings, larger sizes and multithread to the upload test. I hope that having more options and seeing more details of what happened during the test will clear up confusion in the future. ...always developing.

Mine reports lower too. But if you take everything into account, from start to finish.. it adds up. Sorry you're not getting the results you'd like to see. If you think I'm wrong... use the other guys. There are no lies going on here. Calling it how I see it. Others see it differently. TMN isn't as easy. If you show me actual evidence that proves that the numbers reported are incorrect I'll take the time to make it right. But the only instance I've seen where it's not spot on (with the upload test) is when a client has over 300 Mbps upload speed. The max 33MB upload test is too small for connections that fast. I'm working to make it better. Other tests out there are shooting to give you the best number so they do things like multithread and adjust the worst out of the result. I feel my method is more realistic, it uploads files the same way you'd upload a file to any site and times the process. Not much to go wrong. If you want to know your best case scenario you're not in the right place. I'm not here to stroke your ego. If you want to be realistic and see numbers that represent what you can expect to really see, then TMN is the right test for you. Like I said, I upload faster than my results show too. But TMN is taking more than the middle of the result after it's rapped up into account, it's calculated from initiation to end. From the moment that orange box disappears till the page changes. If you're able to initiate the test faster, you'll score better. Outside of the test I notice that I'll upload much faster at first then in time it will drop down closer to the reading that TMN shows. Stream casters (e.g. twitch.tv users) love the upload test here because it represents their single thread speed to be expected, the real streamable bandwidth. I've heard them say (in many how to stream tutorials across the net) that numbers from other speed tests like speedtest.net will cause their stream to lag and have issues because the numbers they report are higher than the connection can actually handle. I read them saying, "only use TestMy.net." -- and "as long as I set my stream quality slightly lower than TMN reports, no issues."

Hey Blake, welcome! I'm unsure of the answer. I just wanted to welcome you. Hopefully someone with first hand experience will respond.

Larger tests are more accurate. Some connections will do the opposite of yours by the way. Since you know that you get a better sustained speed using larger sizes you should just continue to test that way from now on. That's why those options exist.

Modem issues are one of the many things that Ookla tests commonly fail to notice (pretty major fail). Even my own mother has seen it first hand. Purposely had her test at speedtest.net (and Cox's ookla test just like Comcast's) when we knew for a fact there was an issue with her modem. Speedtest.net/ookla made everything look perfect. What do you expect to happen when the test ignores the worst portions of your result. And they admitted this in their own wiki! https://testmy.net/ipb/topic/28902-why-do-my-results-differ-from-speedtestnet-ookla-speed-tests/ -- bottom 30% and top 10% are discarded. So it's really no wonder why things would appear fine when they aren't, you've dropped the bad parts out of the result. Exactly what you came to see and want to know. TestMy.net will always reflect your true speed. I adjust nothing. It is what it is. Search twitter for "testmy.net" -- it's overwhelmingly one sided. Here's a small clip. It's never the other way around. I think it's possible that it could be your modem. But when the Comcast engineer is saying that he thinks it's beyond your home... let him do his job. I've seen many times where a client is unable to pull decent speed with my linear test, but they're able to still pull good multithread results. Swap of the modem and they write back, "thanks! runs great now. Why didn't the ookla test show that?" --- "I don't know, at least you know where to test it now." Ask regulars or read back in this forum a few months. It's ridiculous how often this happens. I made TMN to test and troubleshoot my own connection and then later continued to develop when I was a tech for Cox. It would have never been able to help me with my job if it adjusted the result for a unknown variables. It's really pretty simple, I don't know why others can't get it right. I start a timer, transfer data (the same way your pages normally load) then stop the timer. Your computer will transfer the data as fast as it can, if it can. TMN is raw in its operation, not much to go wrong. You can test confidently knowing that the only variable that can bring your score down is your computer and Internet service. Just how I like it. IMHO, it could be your modem. Especially if you still have DOCSIS 2, maybe that was overlooked.

I didn't mean to come off rude. I was just hoping he'd pass the word along. Seems like every day at least one Comcast customer tells me that someone from Comcast has told them they can't trust these results. Wears on me.

The Comcast Mercury Tests are also testing from files hosted on your network. The routing is the same as it is using your test, it just uses my platform. An alternative. Your company shouldn't be telling people that my site is unreliable. It's a lie. My tests help your customers every day when yours fail to do the job right. TMN has been testing your customers longer than you have by the way.

Some better ones in there, but really it's the same thing we already knew. But maybe since the results are against their servers they'll be more inclined to listen. You have a lot of proof and they should have no problem seeing that there's an issue. Their test often scores higher than reality. It's common knowledge, at least around here it is. Now you have a test that uses the same servers and you can see... it's not the same result. If your connection allows, you can max out. I do. (this is using the Salt Lake comcast test) I'm not doing anything special over here. It's just being delivered.

keep testing across those other servers then post me a couple screenshots of https://testmy.net/mercury/isp/comcast_cable after you're done so I can see all the results.

Take your pick from the Comcast Speed Test List. I just entered 20 of those into the system, tested and confirmed all the readings in about 10 minutes. I was able to pull over 100 Mbps on most of them and very close on the rest. By the way... the ones that say sys.comcast.net are the EXACT servers that comcast tests with. Same servers, better method. Sorry, Mercury only works with download tests right now.

Yeah, all the other tests run the same software or use the same flawed methodology. Other tests are purposely trying to show you the best case scenario. I test you under real conditions. Loading data the way it would load as if you were surfing the web. It's possible to test to their servers using TestMy.net. It's called Mercury Speed Test. I've had confirmed speed upwards of 900 Mbps using that method against the right servers. Best thing, no setup. You can test against almost any web server online with a simple image URL. 200-400 kB images can make download tests of any size. --- I think it's cool... but I'm just a geek who tests bandwidth all day so what do I know.

So, the proof is in your results. And the fact that the supervisor said he saw the same thing as you. https://testmy.net/stats/?&t=c&d=10182014&x=30&l=100&q=673498404513 Your multithread results are a little better but single thread can go from 1-12 Mbps. If 60 Mbps is what you're shooting for... -- you tested across more than one route (to all of the US servers) and the results are similar. You see the same speeds in your real world experience as you do with TMN, right? They're obviously using a flawed test. Read around the forums here and on other sites, this happens to everyone. How they get away with it, I don't know. ISPs that dismiss the results that TestMy.net produces should look closer. Speed tests must be more powerful than the clients they host. I host with Softlayer, an IBM company... anyone that doubts the power of their network doesn't know what they're talking about. My server in Dallas is VERY fast, it always has plenty of headroom for testing. Currently it's a dual processor 8 core Xeon 2690 with 32GB of RAM and enterprise class SSD RAID5, connected to the net by 2 1000 Mbps uplinks. Your 60 Mbps connection is no match. On top of that, if you do a multithread test here you can spread the load across more than one route. My other servers are all a minimum of 1000 Mbps. So if you select Dallas, DC, Seattle and San Jose (for instance) you theoretically have 5000 Mbps available. You can see the load on the server at any given time in the upper right of the speed test. 7% resources are being used... it's peak testing hours right now. I work very hard and spend 10's of thousands to make sure my end is right. I also have a large number of members that keep me on my toes. If for an instant something isn't perfect... they blow my email up. Our members are awesome and I listen to them. By the way, Softlayer directly peers with Comcast. I'm with Comcast and I get great results here. Just maxed my connection out on wifi. First try. Pay your bill, sort out a credit later. At least pay the past due. Trust me, you'll only cause more headaches. If you're due a credit for service you'll be more successful sorting it out if you remain in good standing. Trust me, I've talked candidly on smoke breaks to the people that make those decisions... different company same departmental mindset. They can prejudge based on how your account looks and it will affect their decisions. They also look at notes that other reps make, so be nice to people on the phone (should be anyways). They can flag notes on your account that will make you look like a jerk forever... First thing they do when you call is pull up the notes. And really bad notes are more obvious, either highlighted or surrounded with !!!!!!!!!!!!!!!!!!!! or **************** to catch the eye of other reps. What city are you in?

The latest combo modems Comcast has, from what I've seen... suck. A friend of mine got suckered into one. They gold sold on all services... they don't even own a home phone. Comcast lied to them and said they needed that modem to use the phone service. YEAH RIGHT! Lame. And now their service suuuuuuucks. It ran decent before but now it's TOTAL crap. Like 7-15 Mbps, before I think I was getting a stable 25 Mbps across their house. When your 3 year old modem and router out perform the new stuff you know there's an issue. Anyways. Free is never free. ... uhhh, okay. So then why didn't they fix it? They left your house like that?! "Yeah, I see the same issue on my laptop when connected to your connection... ...have a great day!" -- wtf. You are talking about the Comcast supervisor, right? -- I personally think that service credits are in order, backdated to at least the date the Supervisor told you that. Just because you've had 15 techs to your house and they 'replaced everything' doesn't mean anything. When I was a tech for Cox Communications I saw many instances where it was a matter of getting in touch with the right tech. Look at previous work orders and time and again the customer was scheduled with 3rd party contractors over and over and over... same result because they took the same path. In house techs (from my experience in the system) care more. They aren't compensated for doing the job quickly like contractors. I had days where I called my dispatcher and said, "clear my schedule, I'm going to be at this house all day reworking it." -- contractors are too often greedy. They may have said they replaced things when they really didn't... or did a half ass job. A 'coffee break' job. I saw supposed outlet reworks where the lazy asses cut the cable in the attic before the point where it goes into the wall. Then just barrel splice it right there. They only replaced 80% of the line and called it a day. If you ask me, it took more effort to do it wrong in that case. The issue was in the wall! There are too many instances I've seen like that. Sometimes super simple things overlooked by 15-20 techs in a row. In house and contractors. In house far less. Did they have trucks/vans have the Comcast logo emblazoned on the side? Not a little Comcast magnet or something like that, like a full truck wrap logo... ?? Another thing, side note. Just because wiring is brand new doesn't mean it was done right. Brand new, freshly built, $15M+ homes... we'd have to go in and cut off all the fittings and replace everything the electricians did. Never pay an electrician to wire a cable outlet, have them drop the line with no fittings and call your cable company... better yet just call the cable company. And request, "in house techs only please."

I don't know if you're being throttled. Personally, I don't think so. If they were going to shape your bandwidth during a specific time... I think they'd do it during peak hours. You have something that's happening on a regularity that you could bet money on... right? So 10-11 tonight it WILL happen and last until 1-2 PM tomorrow? Have you tested with the modem directly connected to your PC? Have you had a chance to test other computers and they return the same result?

Hi IDOCSortino, welcome! I'm confident that we can either help you improve your speed or at least help you understand why it's slower. You were able to see > 40 Mbps before. It only happened once but it's a ray of hope. Too bad it was surrounded by horrible results 10 minutes before and 5 minutes after. I see that you also tested with multithread and those were some of your best results. Your numbers are all over the place, are you wired or on wifi. Is your modem a combo with a router or is your router separate? Give us some specs on your network equipment and computers... it helps to know what you have going on. This recent post might help, similar points. https://testmy.net/ipb/topic/31976-verizon-and-tmnet-results-hugely-different/?p=344555 Your right, they are full of shit. This is the only test that you can rely on. Your experience highlights that, (highlights... circles and puts and exclamation point at the end). Their test tells you it's fine... you know for a fact that it's not. Trust what you feel is true. The question is... is it their fault or your fault. Read that post, test using my other methods... you're running windows 8.1 so I don't think TCP settings are the issue. Test wired directly modem to the computer if you can. Get some more data (by running different tests) and hit us back. We'll try to help you figure it out.

maybe I should fold again.

Ordered. Can't wait to see it. ... and a memory upgrade. 2x Crucial 16GB Kit Save money, same thing Apple uses.

iMac with 5K Retina werd. What!

When I VPN my speed is always degraded, you're complicating the route... it slows things down by nature. Is the VPN faster, slower or the same. You said that they didn't drop off with Bell... but your Bell connection was also slower. It might drop off more steeply now but is the actual speed about the same? The VPN service may have limitations. I've seen many drop my speed from well over 100 Mbps to 5-10 Mbps or less. VyperVPN by Goldenfrog (a Giganews partner company, which is also the best usenet service IMO) has a fast service. It's the VPN I personally use. But I'd never leave it on all the time. If you want the best possible speed you should only connect VPNs when you really need them.

iMacs last. Great investment for serious computer users. ... they pay for themselves in longevity and productivity, multiple times over. Same can be said about a well built PC, with the right software setup. ... what's this..... .... ... DUDE! I just noticed your stuff on youtube. You're really good! I especially like "Not My Cross To Bear" from 1973. Wow. Very, very cool.

Mine is from April 2011. We're both due. But really... let's be honest... we could get by with what we have for years more and still be happy.

Thanks for bringing that to my attention. There's a verification process, to make sure that people can only delete their own results. There was an issue in that process. It's fixed now, thanks again! Wasn't giving me the same error because I have special privileges. -D

Welcome to TestMy.net! You have pretty decent speed https://testmy.net/compID/65546568566 -- what is your package speed with BHN?