To do a ping test go to Start>>Run> type in cmd
A black screen with c:documents and settings*user name* should appear.
To do a ping type "ping testmy.net" without the quotes and press enter.
To copy those results RIGHT click in the window and select "mark", Highlight what you want to copy and press enter. To paste that in a message, right click and select "paste" or press "Ctrl+v"
Doing a trace route is similar. At that same screen type in "tracert testmy.net" and follow those other instructions again.
We can help you interpet the results.