Pgoodwin1

Read all the tabs here: https://testmy.net/legit-speed-test.php - the results you have posted are not "benchmarks" for Internet performance.

Ever since late April, my speeds have been erratic and trending down. I used to have a solid 50-53 Mbps down, 5.8 Mbps Up on my 50/5 TWC plan. Over the past week or so, page loads would hang, and my TestMy speed tests were all over the place ranging from 20 Mbps to about 40, and each individual download test showed huge variations - sometimes over 100%, and it was erratic regardless of time of day. This morning, I was disconnected from the internet. I looked at the Router (a 10+ yr old wired DI-604 D-Link), and the lights were all very dim; kinda like the Terminator's eyes when it died, just after being crushed. I bough a new wired router for $25 - a TrendNet TW100-S4W1CA. Hooked it up, turned it on, and voila everything worked fine. So much better that my speed right now at noon today are registering a solid 59-60 Mbps. So the message here I guess is that erratic and low speeds can be caused by an intermittent Router. Mine was on it's way out for over two months before it had a hard failure.

Johnc847. Read all the tabs here: https://testmy.net/legit-speed-test.php it's under the Extras menu above. It explains why the other sites always read higher than reality

You can choose the mobile view of the web pages - link at the bottom.

what do you get for speeds using TestMy.net?

Technically, I don't know why, but I get consistently about 20% lower down to Miami, and 10% lower to Dallas than the prior Washington DC server. The Dallas connection through TWC's routing has always been a little slower than the DC server was. Lately my test result plots have huge variation in them - much more than a few months ago. I'll probably call them about it. I haven't hit my 50 Mbps plan speed for quite a few weeks now regardless of time of day, when in the past it was always 52-53 to Washington any hour except maybe 5-11PM. They likely won't do anything about it, but if enough people report congestion, they have changed things in the past. update 9/2/16: since this posting, my wired router between my AirPort Extreme and my cable modem failed. It was intermittent (causing erratic results I mentioned above) and finally failed hard. The new Gigabit router sped my whole system up so that both on wireless and on wired Ethernet I'm now at 60 Mbps down, and 5.8 up. My plan is 50/5. Amazing that I'm getting 60 on virtually everything in the house. I see the same on the Speedtest app on my iPad Air 2, but I think that's mostly because that's the limitation of my plan. It used to read about 10-20% higher than TestMy. Another curiosity is that when I used to run Multithreaded tests here to three servers, the speed would always be 50-60% of my tests to individual servers. Now with the new gigabit router, Multithread testing to NY, Dallas, and Miami gives me the full 60 Mbps.

Go to the blue "Test Servers" link at the top right of the page. London is likely the closest to you. You can choose the Frankfurt server and see if that routing is faster or slower.

It's working for me.

Read through each tab on this page: it's under the Extras menu https://testmy.net/legit-speed-test.php

That's a good sign. Probably all of the board members are experiencing what you are.

That's a good sign. Probably all of the board members are experiencing what you are.

I'm not sure how many internet users are using the ISP you are on, but if they all have as lousy service as you, perhaps a group complaint to the ISP and/or county commissioners might get some action. Are you using a satellite or a line?

Hi from near Cincinnati, Ohio in the US

Try the laptop connected directly to the ARRIS via Ethernet, and tell us what happens. You shouldn't have to turn your phone WiFi off.

Go to the Extras link on the Home page, then select Speed Test Legitimacy. Read all the tabs.

They provided an ARRIS DOCSIS 3.0, MODEL: TG862G.

Eric. I have the TWC 50/5 plan package. In Cincinnati. Depending on time of day, and which test server I set in TestMy, I get a low of about 30-35 Mbps (sometimes lower) during peak usage hours. At off-peak hours, it's usually between 48-53 Mbps. I get 5.6 or so upload.

You hopefully chose an Extra Identifier before you ran the Auto Test. It's set with the Popup button on the Home page - upper right of the page.

When you're looking at Results (the menu link titled "Results"), the average and max shown above the graph show you the results either for a specific Extra Identifier or All identifiers. You choose the identifier with the button at the top of the table below the graph. You are looking at results for that Extra Identifier (or All Identifiers) over the range of days you enter into the box above and to the right of the graph. The Results are then a filtered set for that Identifier over a range of days. You can select how many points are graphed with the Popup button just to the right of the Extra Identifier button.

Keep speed testing here on this site at different times of the day for a few days to a week or so to get a baseline is of your "good" performance. That way, some day when you think you might be having more problems, you can go back to this data for reference. You might want to set up an Auto Test too.

You should win. Your 34 Kbps is slower than a 56K dial up modem.

Has anyone proven that they are throttling? Since you're not seeing the slowdown using TestMy, there may be a problem with the sites you're trying to access (the slow sites you're experiencing). If there is a customer overloading effect at the ISP or the networks they use outside of their equipment, and throughput is low, TestMy tests will show what the real speed is. If you repeat the test several times during peak hours, you may be able to see if there's a big variation from minute to minute. You can choose a few different test servers (see the link at the top of the Home page. Run several tests, one after the other on each of say two or three different servers. Run 3-4 tests in succession on 2-3 different servers and let us know what happens. If the TestMy tests show good speed, and the sites you're trying to use for normal internet usage still show slow speeds, it may be that that particular site is overloaded with users. You could ask other people from your area that access the sites you're having trouble with if they are having issues.

Keep calling them. Eventually the problem will get ratcheted up to someone who knows what he's doing, and will fix the problem.

See if it's better pre-7 AM or post midnight to see if it might be a traffic load issue. And keep calling them.