Pgoodwin1

Try the laptop connected directly to the ARRIS via Ethernet, and tell us what happens. You shouldn't have to turn your phone WiFi off.

Go to the Extras link on the Home page, then select Speed Test Legitimacy. Read all the tabs.

They provided an ARRIS DOCSIS 3.0, MODEL: TG862G.

Eric. I have the TWC 50/5 plan package. In Cincinnati. Depending on time of day, and which test server I set in TestMy, I get a low of about 30-35 Mbps (sometimes lower) during peak usage hours. At off-peak hours, it's usually between 48-53 Mbps. I get 5.6 or so upload.

You hopefully chose an Extra Identifier before you ran the Auto Test. It's set with the Popup button on the Home page - upper right of the page.

When you're looking at Results (the menu link titled "Results"), the average and max shown above the graph show you the results either for a specific Extra Identifier or All identifiers. You choose the identifier with the button at the top of the table below the graph. You are looking at results for that Extra Identifier (or All Identifiers) over the range of days you enter into the box above and to the right of the graph. The Results are then a filtered set for that Identifier over a range of days. You can select how many points are graphed with the Popup button just to the right of the Extra Identifier button.

Keep speed testing here on this site at different times of the day for a few days to a week or so to get a baseline is of your "good" performance. That way, some day when you think you might be having more problems, you can go back to this data for reference. You might want to set up an Auto Test too.

You should win. Your 34 Kbps is slower than a 56K dial up modem.

Has anyone proven that they are throttling? Since you're not seeing the slowdown using TestMy, there may be a problem with the sites you're trying to access (the slow sites you're experiencing). If there is a customer overloading effect at the ISP or the networks they use outside of their equipment, and throughput is low, TestMy tests will show what the real speed is. If you repeat the test several times during peak hours, you may be able to see if there's a big variation from minute to minute. You can choose a few different test servers (see the link at the top of the Home page. Run several tests, one after the other on each of say two or three different servers. Run 3-4 tests in succession on 2-3 different servers and let us know what happens. If the TestMy tests show good speed, and the sites you're trying to use for normal internet usage still show slow speeds, it may be that that particular site is overloaded with users. You could ask other people from your area that access the sites you're having trouble with if they are having issues.

Keep calling them. Eventually the problem will get ratcheted up to someone who knows what he's doing, and will fix the problem.

See if it's better pre-7 AM or post midnight to see if it might be a traffic load issue. And keep calling them.

The TIP (Test In Process) Summary tells you what went on during a single test. the Results is a graph and table of recent test results. You can get a more complete set of test results by hitting the Results link at the top.

What are your results using this site TestMy.net?

ButchJudd. Post your times using TestMy.net and see how they compare, then read the info on why the OOKLA tests don't give you the real story.

I just wanted to be sure you'd be connecting the tablet to the same internet access point (i.e. The same wireless router) as your customers would so you'd be testing their connections with the tablet.

Too bad my 5.5 yr old iMac will only accept 3 Gbps SSDs, but hey, they're getting cheap. I'm like 3 generations behind now, and still using 800 Mbps external Firewire. LOL. The DIY kit of tools and adapters for installing the SSDs costs almost as much as the SSD now to put one inside the iMac.

Plug your computer directly into your modem Ethernet connection. Check the speeds on TestMy at various rimes of the day. If the speeds are good, and they're still bad when you connect somewhere else in the house, it's likely the problem is within your house. If the speeds at the direct connection are bad, it's either the modem itself or outside the house.

Very fast

Sean. Can the Win tablet be accessed remotely when running Windows 10? Xenium. I assume your customers are connecting wirelessly?

I do that with my iPad - connect to my Ethernet Mac.

Check if it's full speed on TMN in the middle of the night. Then you can see if it's traffic load related. Try using a laptop, wired directly into the modem.

on either the Forums or Home page, scroll to the bottom of the page, on the lower left, at the bottom under Quick Navigation, choose Contact TMN. Or just post your questions on the site, and normally someone knowledgable will answer.

Good luck.

Those results make sense to me. The VPN is a huge tax on throughput. I should probably say "can be" instead of "is", as it's site dependent. i haven't run a speed test through a VPN, but I get interrupts and disconnects (which reconnect by themselves after a bit) now and then (like your errors in your VPN column). Doing normal work, depending on how many other people are using the network I'm logging in to, I get varying response on my remote laptop - slow IE, slow mouse actions, disconnects/reconnects etc. your results seem to describe what my remote connection does - with and without a VPN connection.