Pgoodwin1

Something is odd. I see results for 59066749816 connect ID that give the user as eriksonjw and 043999. I'll let CA3LE answer this one. if you use the Results link on the home page, you should see only your results. I'm not sure what the Connect ID issue is with more than one user.

These results are not just your personal results. This is the results for Optus from the database with the test data logged here for that provider for multiple users. Your results are only those two data points where the connect ID ends in 97724 (where touchPC is shown). If you want to see just your personal results, use the "Results" link on the home page. https://testmy.net/quickstats

Your English is OK. I can understand you fine. maybe the best thing to do would be to see what other people in the village are getting for speeds on TestMy.net. if their speeds are as slow as yours, maybe all of you can approach the ISP with the problem.

Run some more speed tests at various times of the day and see if it makes a difference. What is the download and upload speed that your plan says you should be getting?

ISP is your Internet Service Provider.

I noticed that all your really slow speeds were taken around 10 PM. Run some more tests at various times during a day. Take two or three readings in succession. Repeat the tests for a few days at about the same time of day. See if there's a period during the day that always seems to be a problem. If there is a pattern, you can tell your ISP about that. What speeds up and down are your plan max?

Is it that slow all the time? Have you called your ISP?

Try plugging your computer directly into the modem using an Ethernet cable and see what your test scores are here on TestMy

Keep pestering them. After a couple or three calls, they'll usually treat it like a real problem and elevate it

Have you talked to them about this on the phone?

I get 60/5.8 on a 50/5 plan on both wireless and Ethernet. I didn't get the 60 down though until I got a new wired router that's between my wireless and the cable modem. The old router was 10/100 and wouldn't give me more than about 45 down thru the wireless and about 53 with Ethernet. With the new 10/100/1000 router, it's consistently at 60 which I'm sure is the max of the modem. So routers do matter.

And if you're on a wireless, try plugging your laptop directly into the modem with Ethernet and see if the speeds are higher. and definitely try mudmanc4's suggestion of booting in safe mode with networking

HAHA CA3LE Kroger has me on their "filter this email to the trash" list for complaining too much about stuff they are either out of or quit carrying and replacing it with their own product. They no longer even acknowledge that I've sent them feedback. Maybe because once they were out of Mr. Mustard Hot. I complained about their having three shelves of Kroger mustard. I told them "No mustard eatin' man would use any of that Kroger mustard"..... That probably did it.

Well, Apple introduced gigabit Ethernet to a laptop in October 2001 with their PowerBook G4 (Gigabit Ethernet) model. I don't know about PC laptops, but they surely weren't far behind. I'm not sure if the Mac and PC laptops of those years could consistently pull more than 100 Mbps down via Ethernet, but one thing I would think would be for certain: their statement about needing a less than 2-year old laptop to pull more than 100 Mbps is totally bogus. I was pulling 55 consistently on my 2011 iPad 2. Be persistent but be polite with them. After you pester them a few more times, they'll likely help.

I typically run three combined tests in succession to get an average. I usually do that using two different TestMy servers. I also try to run tests at a similar time of day. After some period of days or weeks, you can establish what your baseline "normal" speeds are. Then you can look for trends over time.

I didn't find any upload test data for you. I guess that's when you weren't logged in. I typically get 5.8 Mbps up on my Time Warner Cable 50 down 5 up plan.

iPad Air 2 to AirPort Extreme wireless to TrendNet TW100-S4W1CA router, to Arris DOCSIS 3 MODEL: TG862G cable modem. Time Warner Cable Cincinnati 50/5 plan. Tested to TestMy Dallas, New York, and Miami test servers.

That's a huge variation between the 100 and the 6.6.

i would trust the results you get here. If you're getting vastly different results here on TestMy for different times of the day or from minute to minute, the problem could be the ISP, or it could be your equipment. If you're using wireless, try plugging an Ethernet cable from your computer directly into the modem, and see if the results are more stable. If they are, it points to a wireless issue (router or your computer). Or a cabling issue between your router and the modem, or just the wireless distance from your computer to your wifi router.

On TestMy, when I use the Australian server (I'm in the southwest Ohio in the USA), I get 29 Mbps. When I use the New York server, I get about double that at 60 Mbps. My ISP plan is a 50 down and 5 up.

If you want to find out some of the why different tests give such varying results, read all the tabs on this page: https://testmy.net/legit-speed-test.php Believe the results you see here on TestMy. It's hard to say whether changing ISPs will improve your speed without knowing where the bottleneck is. But it sounds like Iprimus has some pretty slow equipment if their service can only guarantee you 1.5 Mbps

By plan speed, I meant what did they promise you? Did id you call your ISP yet? if you're wireless, try plugging an Ethernet cable directly into your modem and see what your TestMy speed is.

1.5 Mbps sounds awfully slow compared to the 6.51. What does your plan promise?

What's your ISP plan speed ?

That's the sad part about virtually all ISPs. If you think you'r not getting your money's worth, you have to build a case using a logical package of info; and be persistent. They may not like hearing you say TestMy's real results show otherwise, but usually after a second or third call, they'll put someone a little more knowledgeable on your problem. if they test your connection and tell you that you're connected with good speed, they'll usually say something like "that's all we're reaponsible for". That's not true. Even though they may be leasing bandwidth on someone else's lines and equipment, they are responsible for ensuring that their customers can use the Internet at the speeds they're advertising, unless their agreement with you says it's only the local connect speed they're promising you - check their fine print.