Pgoodwin1

The download 175 Mbps is pretty good considering the 1300+ miles to the test server. The OOKLA test results are to a server right in your city, so it's not really giving you internet speeds, it's giving you a local connect speed. Not sure what the issue might be with the upload speed. i get about 20% lower speeds testing from near Cincinnati to Colorado Springs - it's about 1200 miles.

If you have a laptop, try plugging into the modem directly with Ethernet and do some combined testing. Try the Colorado Springs test server. Let us know what you get. This will provide some info about whether your wireless is affecting things

If that's all StraightTalk will do for you, I would exit them and find a better ISP. As your provider, they are responsible for supporting you and not just passing you off to to Verizon. are you testing using your home internet wireless connection or through the phone service (wireless)?

If you're on a mobile device, try testing with a computer hooked to the modem with Ethernet.

I noticed you had one fast test 4.7 Mbps on 9/10/16 at 11:48 pm. I don't know if that's indicative of less congestion in your area after prime time - the rest of your test data was from about 9AM to 9PM. are you on a mobile device testing via phone service? Or on your home network"

What makes you think the ookla speed test is giving you the truth? Just because your ISP says you get "up to 5Mbps", that doesn't mean your throughput from the Internet is at that plan max. go read all the tabs here. It will help you understand that many ookla based speed tests were picked by ISPs just because they were created to show a high speed

This is a decent article on the subject. http://www.pcmag.com/article2/0,2817,2372811,00.asp

What mudmanc said, plus it's not just testing to you local ISPs connection point. It's testing all the way to the test server you choose (link at top of page).

Your speeds still seem very low, so I still would keep contacting them. Ask them what download speed should you expect as a max. Since your our speed with the Ethernet cable connected was the same as when on wireless, it's obviously not a wireless signal strength problem. Try booting in Safe mode with networking and see if that makes a difference. That eliminates some software issues. you could also check with friends using Windstream and find out what their speeds are - tell them to measure using TestMy.net. if you're using a laptop, you could take it to a friends house and run speed tests there and see if your results are any different.

The 100Mbps info your seeing may be the max theoretical limit of your hardware on your local area network, but what plan you are on may be something less. When I look in the database here on TestMy.net, none of the speeds logged for any of the Windstream members average anywhere near 100 Mbps.

I forgot that feature was there.

The good news is that your speeds are almost always 2-4 times faster than eriksonjw. what's your ISP plan download speed limit?

Something is odd. I see results for 59066749816 connect ID that give the user as eriksonjw and 043999. I'll let CA3LE answer this one. if you use the Results link on the home page, you should see only your results. I'm not sure what the Connect ID issue is with more than one user.

These results are not just your personal results. This is the results for Optus from the database with the test data logged here for that provider for multiple users. Your results are only those two data points where the connect ID ends in 97724 (where touchPC is shown). If you want to see just your personal results, use the "Results" link on the home page. https://testmy.net/quickstats

Your English is OK. I can understand you fine. maybe the best thing to do would be to see what other people in the village are getting for speeds on TestMy.net. if their speeds are as slow as yours, maybe all of you can approach the ISP with the problem.

Run some more speed tests at various times of the day and see if it makes a difference. What is the download and upload speed that your plan says you should be getting?

ISP is your Internet Service Provider.

I noticed that all your really slow speeds were taken around 10 PM. Run some more tests at various times during a day. Take two or three readings in succession. Repeat the tests for a few days at about the same time of day. See if there's a period during the day that always seems to be a problem. If there is a pattern, you can tell your ISP about that. What speeds up and down are your plan max?

Is it that slow all the time? Have you called your ISP?

Try plugging your computer directly into the modem using an Ethernet cable and see what your test scores are here on TestMy

Keep pestering them. After a couple or three calls, they'll usually treat it like a real problem and elevate it

Have you talked to them about this on the phone?

I get 60/5.8 on a 50/5 plan on both wireless and Ethernet. I didn't get the 60 down though until I got a new wired router that's between my wireless and the cable modem. The old router was 10/100 and wouldn't give me more than about 45 down thru the wireless and about 53 with Ethernet. With the new 10/100/1000 router, it's consistently at 60 which I'm sure is the max of the modem. So routers do matter.

And if you're on a wireless, try plugging your laptop directly into the modem with Ethernet and see if the speeds are higher. and definitely try mudmanc4's suggestion of booting in safe mode with networking

HAHA CA3LE Kroger has me on their "filter this email to the trash" list for complaining too much about stuff they are either out of or quit carrying and replacing it with their own product. They no longer even acknowledge that I've sent them feedback. Maybe because once they were out of Mr. Mustard Hot. I complained about their having three shelves of Kroger mustard. I told them "No mustard eatin' man would use any of that Kroger mustard"..... That probably did it.