Pgoodwin1

Same here on RR and Spectrum. I have a 100/10 plan with Ectrum now and most of the time I'm getting about 115/10. Your tests to thw NY server shows good speed - a little higher than the 200 plan number (like mine's a little higher than the 100 plan number). You'd likely get less speed and consistency testing from where you are to Dallas. You might try the Miami test server; it may show a little better results than the Dallas server. I just tested to the Asia server and only got 24 down, 3.6 up

Where are you located?

I don't know how to do that. Some other smart people might know. Post a separate question about that and see if you get some responses

Not sure which Actiontech router you have, but if it has "n" wireless it's plenty fast. 10/100 Ethernet is also plenty fast. I still use "n" wireless, and before I upgraded my router from 10/100 to 10/100/1000, I was getting 80 Mbps on both wireless and Ethernet on a 100 Mbps ISP plan. as far as what your speed problem is, ask friends with your same ISP to test with TestMy and see what their results are. That way you could isolate the problem to your side or the ISP side. if the issue is with the ISP, then I would suggest trying to get as many people as you can to complain to them.

I have an iPad 2 and it'll do about 35 Mbps, so it's not the speed limiting item. In the past, on an ISP plan of 25 Mbps max, I used to get decent streaming on a Roku 2.My TestMy speeds back then ranged from 15-25 Mbps depending on time of day. It might be challenging for you if you only get 4-7 Mbps. I don't have any streaming experience at that low of a speed, so I couldn't really say what your experience would be like.

Sometimes polite persistence is the only way to get people to own a problem.

See if you can find others close to you with your same service. Ask them to run tests on TestMy to compare to. Also, if possible, run your computer at their place if theirs is working well.

The DCM-301 modem should be plenty fast enough. i think I saw where you live in Oregon, and your test scores are to the TestMy Dallas server. You could try testing to a closer test server, like San Francisco or Colorado Springs - go to the Test Servers link at the far right top of the home page. You might get better test results, however, that will only give you a little more realistic view of what your system is doing. It won't change anything about your buffering issue. You might find some insight on a Roku support site about buffering problems. Searching on TestMy and there for Roku TV buffering might give you some more ideas.

I forgot to ask where you're located.

And LOL on the bears in the cave

If you know anyone else in the complex that has the same plan as you (100/10), get them to run theirs on TesyMy, and hook up your laptop in their apartment and run the TesMy tests. You'd like to be able to say that everyone in the apartment bldg is getting significantly less than your ISP plan speed. If that's the case, you can approach the landlord as a group and tell him that things aren't quite up to snuff, and perhaps Comcast will address his equipment because of the number of customers with your issue. Maybe you could put a request in people's mailbox or post a flyer with simple direction to run TestMy tests and report the results to you. Even if only 10% of the people actually do anything, you might get enough info to start working on the landlord, and/or Comcast. I'm assuming you have an Ethernet connection to a Comcast modem used by others in the complex. Is that the case? Or do you have your own cable modem? See if you can get the cable modem/router brand and model number. It's possible that the apartment complex equipment is 10/100 Ethernet and you'd never reach an average 100 Mbps. The best you might ever do is 80 avg. Not sure how much Ethernet traffic you have in that complex, but if there's a lot, the apt complex equipment may be the bottleneck. i agree that for now, don't pay to have a tech come out yet. There's a few things we can try before going that route.

There's more than likely wording in fine print somewhere that says "up to" 100 Mbps. Some ISPs are a lot better than others at proving good solid service at or near that max.

@TexasmadeJ those are are very similar to what I'm getting with Spectrum Cincinnati.

I'm on a Spectrum 100 Mbps down load, 10 Mbps upload plan. I replaced my 100 Mbps wired router with a used $57 5th gen Apple AirPort Extreme Base Station (gigabit Ethernet) my speeds improved from 80 Mbps average upload to about 116 Mbps. The first pic shows the before and after plot. The second pic is the latest average. the 3rd pic is one test plot with the old router. 4th pic is one test with plot the new router. TestMy helped me identify the potential limitation of the 100 Mbps wired router (it was trying very hard), and testing here documents the improvement. Great site.

Picking test sizes larger than what the automatic test sizing picks will increase your test time to larger than about 5 sec. During the extra time your larger manually selected test file sizes run, it will be more likely that you'll have periods of congestion.

Welcome from SW Ohio

I see only three results. Perhaps you ran a couple of tests before logging in?

If your test server is 500 miles or less from you, you might call your ISP and ask if there's anything they can do to reduce the huge variation in the download speeds

Where are you and what TestMy test server did you test to?

Hello from SW Ohio

what's your ISP plan max speeds up and down (according to their marketing)?

Your Xfinity results show huge download speed variation, as does the TestMy results. Naturally the OOKLA test shows the ISP to be fine. It's their tool, and designed to not show problems. If you want to read about why the OOKLA Flash based tests don't give you reality, go to the Extras menu at the top of the page and select Speed Test Legitimacy. Read all the tabs. You should be persistent but polite, but keep calling them.

The TIP summary on top is the most recent test result. The bottom graph is all your test results from multiple tests.

I'd recommend moving your problem from the New Members forum to the Help or General Discussion forum.

@Data_Addict are you testing with a wifi or cable connection? your test data is definitely all over the place