Pgoodwin1

It should be available by clicking the CID: link is at top right of your post here - grayed out, starts with 8723 https://testmy.net/compID/872346028785

You can select the TestMy server by using the link in the very upper right Had part of the home page. you can read all about why TestMy results are real and slower than Speedtest by reading the info under the Extras pulldown above.

Do some more testing here, and let’s see what your speeds are

Where are you located? not familiar with Comcast HSI but in the last 100 or so tests by Comcast users here on TestMy, there’s only a couple of Test points above 500 Mbps.

That’s the sad truth about internet in America. The ISPs go where the money is and leave rural America with minimal investment.

@Invictus. Your test results show a lot of variation. What speed max are you paying for?

What speed is your ISP plan supposed to be?

It probably is could be that to get the really high speeds you need something more powerful, but I couldn't say for sure. I'm a Mac guy and not a PC guy, so I can't help you much there. There are plenty of very skilled PC guys on this site. i'll ask one to look at your post here.

OK good, so testing to the Dallas server is the right one. it sounds like you’re doing all the right things. Keep calling them for help. Be patient even though your frustration will get worse before it gets better. Eventually they’ll assign someone toot that can provide some real help.

Where are you located (city)?

On the Home page there’s an Identifier button just above the Test My Internet button. Set the Identifier to something different for each computer. Then later you can filter results on those Identifiers

I’ve run a few Speedtest.net tests lately and they aren’t reporting what the average speed is over the whole length of the test. It looks like they are running some sort of peak average result taken over the latest set of data they’re averaging. You can look at their speed plots and see that the numerical result they give you don’t include the affects of poor results that happen early in a test. Their results support the ISP and not the user that’s trying to compile data supporting internet speed problems. I would trust the results of TestMy over any of the Speedtest results. the results of Speedtest only seem to match TestMy’s results when you have no problems (intermittent, large variation etc)

What speed are you supposed to be getting per your ISP plan?

What ISP are you on. Those are some screaming speeds

100 Mbps is a really fast upload speed. Are you sure it’s not 10?

Where are you located?

Try the Miami Test server and see if you get similar results. And yeah, check with an Ethernet cable.

It looks like you’re averaging about 14 Mbps, and using the Dallas Test server. How far from Dallas are you?

@bgaffney. Are you rustcrew?

You can read up on Ookla vs TestMy in the Speed Test Legitimacy stuff under the Extras pulldown tab above im getting closer Results lately between them when I use the Speedtest app on my iPad, but the only site I trust for reality in TestMy

Not sure where you are located. You’re testing to the Dallas Test server. Is that the closest one to you?

They can fix that. Keep after them

That sounds like a tough situation. Be polite but persistent.

Are you testing on a computer via wireless? where are you located? How far from Dallas Test server?

What is your ISP plan max speed?