Pgoodwin1

The issue may be outside their network. The do have control over who they partner with. Here’s a comment on that issue by @Cable (the TestMy site owner. Edit/tailor the comment below and send it to them. Tell them your problem may be with the ISPs they are using for their customers. Do some latency testing so you have those test results available to send them. Be polite and persistent. CA3LE comment on ISP Peering “You have no control over what happens once the data leaves your footprint but you do have control over who you're peering with. This issue appears to be caused by edge connections leaving "your footprint". Basically, some of YOUR internet providers aren't delivering. This is trickling down to me, the customer. You can see in my traceroutes where the massive spike in latency occurs! This should help techs track down the weak links. That should be where you investigate and if it ends up outside of your control... then it's within the control of one of your peering providers. YOU choose your internet providers just like I choose mine. You are responsible for your peers and if they aren't performing for your customers to the point it's affecting their connections... then you need to pick new peers and strengthen links to best accommodate your customers.”

http://pingserverstatus.com/playstationnetwork.php the PlayStation servers are all over. Not sure exactly where they are but the link above takes you to a ping test page of the Sony playstation network servers. I got results below. I ran it several times and got some results up to about 130. if you run that ping test on your laptop and get significantly different results using the PlayStation hardware, then it points to the PlayStation as being “different”. Not sure what is typical for your model PSx though

Do you know where the PlayStation server is (location) ? If you knew, you could do some latency testing here on TestMy to a location near that server onyour computer and see if there’s something in the results.

Mine’s working OK

I see your results from today 6/1/20. I see that your download tests are all multithreaded. Try doing some download tests without multithread on, and choose the test server closest to you. You can also do some latency tests to the server you choose and post that result. The sw download from black magic at 1.2 MB/sec (9.6 Mbps) may be limited by activity on blackmagic’s server. Your average is about 23 Mbps (2.9 MB/sec) on TestMy. Not sure what your ISP plan says you should be getting.

@CA3LE you may have to answer this one. His results are 2005-2006

Maybe with enough phone calls you can get them to route you differently.

No. It’s not normal. You should be getting a pretty consistent speed of 90 - 100 and maybe a little higher

I don’t know what kind of average and stability you should expect at those high speeds. Maybe someone with experience at those type speeds will chime in and comment. There’s a lot of things that have to be perfect to attain near-gigabit speeds.

What speeds should you be getting - per your ISP plan?

Go to The Database pop up above. Select Provider Results and Select Hughes. Select last 100 results. Avg download speed on TestMy is 16.1 Mbps. You can play around with the number of test results to see more history

@Canzy that’s a really fast speed

The short answer is that your ISP test Server site is <50 miles from you, and is not reporting the complete results to you.nearby test servers don’t give you a realistic internet performance speed because most of the time when you use the internet, the sites you connect to are much farther away than 50 miles and go through a complex web of nodes. You can see on the green and yellow graph above that your download speed is all over the place but the result they give you (109Mbps) is the value it was at the end of the test, The actual value of that data is far lower than 109 if they had averaged over the whole test period. Here’s a good write up of why the TestMy results are meaningful and the ISP tests have a limited usefulness. Read all the tabs on this page. https://testmy.net/legit-speed-test.php

Sorry for the confusion. I meant what speeds are you supposed to be getting from your ISP plan?

What Download and Upload speeds is your plan?

@entrappedmind too bad it’s your only option. @CA3LE do you have any comment on entrappedmind’s comment: Not according to them. "We do guarantee your speeds to us. Beyond our network we can not do anything about that." "...you are getting your correct speeds to us which is what we guarantee." "...we have no control over what happens with data once it is no longer in our footprint." "...we can guarantee are tests performed at speedtest.bex.net, as that traffic stays entirely on our network. We have no control over internet traffic once it leaves our network” If I remember correctly, you’ve made some comments in the past about how ISPs help customers for issues outside the ISP’s network by negotiating re-routes

I don’t see how they can prevent you from recording anything on your end (and how would they know). And since they have no ticket system, they aren’t behaving like a real service company. Sounds like you should end your service with them ASAP if you can’t get some action via phone calls. Don’t let them bully you with talk about your contract. They broke the contract with lack of service.

It’s a pain to have to go thru this stuff I know. I suggest you call them instead of emailing. Be polite but persistent. If you don’t get satisfaction from talking to their first level support person, ask to speak to a supervisor. I assume you have some kind of problem ticket number that your emails are posting to.

I notice in your TestMy results table of download tests: all of the bad results have a 40MB test file size, and all of your better ones have a test file size of 122MB. Maybe try some manual testing with either 100MB or 125MB chosen manually. If the test time is excessively long because of low speeds, reduce it from 100 to 75. See if there’s any consistency with the larger test file sizes. The file size is probably not the issue, but I did notice all your lousy download speeds were with the 40MB test file size.

I don’t think their comments about them not being able to control things beyond their system footprint is entirely true. I believe they can do something about it by identifying where the bottlenecks are and having those providers help diversify traffic. I don’t personally know what it is that can be done. Maybe @CA3LE can comment here about what to request them to do. Bottom line is for them to have happy customers. They’re an Internet Service Provider not just a Buckeye Broadband access service.

Looking at your test data it shows something happened after 3/23/20. Your tests after that changed to really low. Try selecting the Dallas test server with Multithread off. I notice your results have multithread on for download tests and the Dallas server selected for upload testing. I assume the Dallas server is the closest to you. Is that true?

All of your latency tests look really big. On your Buckeye Broadband test the ping test said 13 mSec. That would have been to a very nearby server (one of theirs). So it’s not your equipment. Ask them to route you differently.

Post TestMy results

Do some test my ping testing to the various test my test servers and post back with those results. I do not know how stable you can expect your results to be using Ethernet in your house at this high ISP plan speeds. If you’re not connected directly to the modem gateway then wiring length and quality may be coming into play. Outside your house, I don’t know how stable their system is either at those high speeds. My plan is a Charter (Time Warner) 200 Mbps plan and it varies about +/- 10 % typically Round 210 Mbps. That’s via wireless. The one computer I have that’s connected via Ethernet typically maxes out around 150 Mbps though. Not sure if that’s because my house cabling is CAT5E instead of CAT6.

Run some tests here so people can see what you’re getting