Pgoodwin1

Is your Roku connected via wireless or ethernet?

I looked at your TestMy test results. They’re to three different test servers and a couple of multithreaded. What test server are you closest to? Run tome non-multithreaded tests to a TestMy server. I’m curious to see what speeds you get.

Which one shows zero?

Looking at your TestMy test data see attached download test. The one upload test I saw for you was a little over 400 kbps. From what I’ve read, you need somewhere about 20 Mbps download speed minimum to stream. Yours is dropping below that during the tests you’ve run. I don’t know what impact the 400 kbps upload effect would be on streaming. You may have a signal strength issue. Try running some tests here with a laptop directly connected to the modem via Ethernet cable. If you can’t do that, and your device you’re using for testing is a wireless device, try running the tests with your device right next to the modem/ wireless router. Report your results back here On your Roku Home screen, go to Settings. Choose Network then About. It will show you a Mbps speed number. Report that back here.

You can do some Latency testing (select Latency pulldown on home page). Compare results between Dallas and LA. Choose the one with more consistent results. The tests are pretty quick. The server with the better latency will usually give better test results, but not always, as it matters when tests are performed and what’s going on between you and the test server.

When you look at your results, select the ConnectID link and it will show your prior results. It looks like there are results going back to about a year ago under that ConnectID. interesting that your multithread test results are better than your regular test results. On mine, I always get lower results when multithreading. I assume that your non-multithread tests were when testing to the TMN Test Server located the closest to you among all the TMN test servers.

Glad you got it working. LOL. Not a fix for your average Joe computer user

Looking at your TestMy test data I see that you’ve run some tests to the Dallas TX test server and some to the London England test server. Which test server is closest to you? https://testmy.net/mirror

My wife’s 2015 MacBook Pro connects to our AirPort Extreme Bas Station at 877Mbps, and the TestMy download I just did was 230 Mbps - which is 15% above our Spectrum ISP plan 200 max. The laptop is located 12-15 ft from the wireless bridge/router through one interior wall. The wireless bridge/router is set to a fixed 5GHz channel 161.I get our plan max speeds on iPads too. Seems like your MacBook should be able to deliver if your wireless router settings were adjusted. since the 2.4GHz channel has better range, you might want to ensure that you’re auto switching between 2.4 and 5 GHz on the router - assuming you can’t get satisfactory results on a fixed 5GHz channel.

The box for the laptop may have the Thundebolt-to-Ethernet dongle in it. Apple put them in the box for a MacBook Pro a few years ago. Don’t know if they do for the MacBook or if they still do.

This makes sense. I couldn’t find any TestMy results for you since 2018. 90.5 Mbps sounds like it’s on the low side, but I don’t know what your equipment setup and capabilities are.

Is your ISP plan 18 Mbps or 18 MB/sec?

SpeedTest.net will never show you a true internet speed. To understand why TestMy.net gives a a much more realistic indication, read all the tabs here: https://testmy.net/legit-speed-test.php

The issue may be outside their network. The do have control over who they partner with. Here’s a comment on that issue by @Cable (the TestMy site owner. Edit/tailor the comment below and send it to them. Tell them your problem may be with the ISPs they are using for their customers. Do some latency testing so you have those test results available to send them. Be polite and persistent. CA3LE comment on ISP Peering “You have no control over what happens once the data leaves your footprint but you do have control over who you're peering with. This issue appears to be caused by edge connections leaving "your footprint". Basically, some of YOUR internet providers aren't delivering. This is trickling down to me, the customer. You can see in my traceroutes where the massive spike in latency occurs! This should help techs track down the weak links. That should be where you investigate and if it ends up outside of your control... then it's within the control of one of your peering providers. YOU choose your internet providers just like I choose mine. You are responsible for your peers and if they aren't performing for your customers to the point it's affecting their connections... then you need to pick new peers and strengthen links to best accommodate your customers.”

http://pingserverstatus.com/playstationnetwork.php the PlayStation servers are all over. Not sure exactly where they are but the link above takes you to a ping test page of the Sony playstation network servers. I got results below. I ran it several times and got some results up to about 130. if you run that ping test on your laptop and get significantly different results using the PlayStation hardware, then it points to the PlayStation as being “different”. Not sure what is typical for your model PSx though

Do you know where the PlayStation server is (location) ? If you knew, you could do some latency testing here on TestMy to a location near that server onyour computer and see if there’s something in the results.

Mine’s working OK

I see your results from today 6/1/20. I see that your download tests are all multithreaded. Try doing some download tests without multithread on, and choose the test server closest to you. You can also do some latency tests to the server you choose and post that result. The sw download from black magic at 1.2 MB/sec (9.6 Mbps) may be limited by activity on blackmagic’s server. Your average is about 23 Mbps (2.9 MB/sec) on TestMy. Not sure what your ISP plan says you should be getting.

@CA3LE you may have to answer this one. His results are 2005-2006

Maybe with enough phone calls you can get them to route you differently.

No. It’s not normal. You should be getting a pretty consistent speed of 90 - 100 and maybe a little higher

I don’t know what kind of average and stability you should expect at those high speeds. Maybe someone with experience at those type speeds will chime in and comment. There’s a lot of things that have to be perfect to attain near-gigabit speeds.

What speeds should you be getting - per your ISP plan?

Go to The Database pop up above. Select Provider Results and Select Hughes. Select last 100 results. Avg download speed on TestMy is 16.1 Mbps. You can play around with the number of test results to see more history

@Canzy that’s a really fast speed