fr0stbound Posted August 15, 2007 CID Share Posted August 15, 2007 then there will be even less work done, meaning slower connections. unless you volunteer to keep their services running once we finish them off. Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 15, 2007 Author CID Share Posted August 15, 2007 who knows. with the experience we learned in tweaking, they might just hire us! Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 15, 2007 CID Share Posted August 15, 2007 no they won't. they know we'll side with the subscribers too much and give them fast speeds for a low price. we will kill their business. more likely they will make us serve time in jail first before hiring us. Quote Link to comment Share on other sites More sharing options...
snip07 Posted August 15, 2007 CID Share Posted August 15, 2007 i called the hotline last sunday but they picked it up directly in technical support #4 Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 15, 2007 CID Share Posted August 15, 2007 and was your query attended to properly? Quote Link to comment Share on other sites More sharing options...
snip07 Posted August 15, 2007 CID Share Posted August 15, 2007 yep but they say my connection has no problem and also the base station...but still i dont get decent speed Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 15, 2007 Author CID Share Posted August 15, 2007 you get 300+ kbps, what is decent to you...above the 400 benchmark? Quote Link to comment Share on other sites More sharing options...
snip07 Posted August 15, 2007 CID Share Posted August 15, 2007 my average speed's not 300+ kbps, only about 250+kbps. 350+ kbps fines with me Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 15, 2007 CID Share Posted August 15, 2007 again, can't get enough speed when it comes to internet. Quote Link to comment Share on other sites More sharing options...
mapuamj Posted August 15, 2007 CID Share Posted August 15, 2007 help po, kc nung inaxes ko ung canopy ko. dinisable ko ung "803 link ba un?? bsta ung sa bababa ng -100 half duplex., 10 halfmode.... ung mga gnun, tas nwalan nko connection, wla n tlga, pno ko maibabalik un?? nasa comp shp nlng ako, hel pls Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 15, 2007 Author CID Share Posted August 15, 2007 @ mapuamj welcome to the forum. hope you'll have a nice stay here. Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 i emailed cs two days ago asking for an upgrade to my canopy to have 7mb throughput aggregate. here's what i told them: can you please upgrade my canopy to have 7Mb throughput aggregate? i have a friend who has it and he has better connection speed than mine. here's their reply We have created Service Request (SR) No. ********* to enable our support group to work further towards improving the quality of your connection. Please be assured that your concern shall be addressed accordingly. In the meantime, we would like to apologize for the fact that we are still unable to meet your expectations. i already have a lot of those sr numbers. Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 18, 2007 Author CID Share Posted August 18, 2007 Please be assured that your concern shall be addressed accordingly. In the meantime, we would like to apologize for the fact that we are still unable to meet your expectations . They're are admitting their shortcomings...eh? Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 yeah, looks like it. i wonder what actions they will take. i hope it doesn't involve sending their men here. Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 18, 2007 Author CID Share Posted August 18, 2007 what if they are sending their men with the replacement canopy? that would be great yes? Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 i thought you said hey did yours remotely? well if it comes to that, then its ok. i'm just not fond of their tech support men. Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 18, 2007 Author CID Share Posted August 18, 2007 im not exactly sure but i think it happened when i asked for a canopy replacement. they had the software replaced instead of the antenna. Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 oh, ok. hope they do give me 7mb aggregate, not excuses like thats for the more expensive bundles. Quote Link to comment Share on other sites More sharing options...
karvine Posted August 18, 2007 CID Share Posted August 18, 2007 hi there, at last i found a site regarding forum of smart bro.. smartbroken, smartbulok or whatever may call it.. yeah i have experience on CS CSR.. when i have no connection. i called up there CS, unfortunately , for more that 4 hours im calling continuesly 8pm to 12 mn., theres no luck. the next day i called up again before I go to work ..seems im not lucky enough to get a quick response. Im .I ask my sister to call them .. everytime with no luck. id called up again at night .. whew. no luck at all .. so the following day. id go to there office SMART WIRELESSCTR at ALIMALL, (nearest office). Im not in the good mood then so immediatley id waited my turn to talk to them * id told to the guy what is the problem.. blah blah blah .. coz your service is not good i dont have connection for 4 days.. * id call your CS but no LUCK the reaction of the guy .... (tinawanan pa ako) ... ANG yabang pa. SO i told him to call their Hotline, * NOTE ang yabang pang pinindot at ipinakita niya kung paano mag pindot sa kanyang celphone) Id simply laugh at him.. after 15 minutes ... of ringing on his celpone ...dropped .. dialed again .. 30 minutes past .. natatatawa na ako sa kanya so i ask him ..eto .. akala ko madali lang tumawag sa HOTLINE nyo .. i think you have a problem to contact your CS. office .. and laugh ... Napahiya yung tao .. SO id ask again.. Blah blah... diko talaga tinigilan ... after 1hour and 30 minutes ,,, nagsawa ata .. he get another celphone so 2 na yung gamit ... imagine in just a second ..nakacontact ..Whew.. Sandali lang pala sa isang unit ah... Nagpalusot ang kumag . he tell me, he contacted with the same Hotline.... nag ka Idea ako .. sige nga call ka nga ulit sa isang mong unit .... . 10 minutes past .. dina niya macontact.. napahiya yung tao ... Anyway So much for the story, he give me a certain number to contact this guy. so i immidiately hurried home to fix my connection. My connection already fixed .... Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 welcome to the forum karvine! hope you enjoy your stay. if you had found us earlier, you would have learned that it is next to hopeless when calling their tech support, best to use email. their address is customercare@smart.com.ph. if you can't email them and really have to call, don't press 4 for tech support, instead press 1. that is for the new application. you will find that they will answer your call immediately. Quote Link to comment Share on other sites More sharing options...
karvine Posted August 18, 2007 CID Share Posted August 18, 2007 thanks Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 your very welcome. again, enjoy your stay Quote Link to comment Share on other sites More sharing options...
coolbuster2007 Posted August 18, 2007 Author CID Share Posted August 18, 2007 your very welcome. again, enjoy your stay very nice. seems your'e getting better in the frontline huh @ fr0st? Quote Link to comment Share on other sites More sharing options...
fr0stbound Posted August 18, 2007 CID Share Posted August 18, 2007 i learned from the best rock on! Quote Link to comment Share on other sites More sharing options...
thugster_9904 Posted August 18, 2007 CID Share Posted August 18, 2007 Hey guys Just called up smart cs 3 days ago and guess what, i've got a scheduled field visit already! That's sweet! Maybe they got scared cause i got furious last time they conducted a field visit!! haha! Hope to hear some good news from you too guys!! Quote Link to comment Share on other sites More sharing options...
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