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  • Posts

    • Keep calling them. Be polite but persistent. Find as many other people with this issue and ask them to call in too.
    • We also had OPTUS Cable and now you do not get a choice. You have to switch over to the NBN, they took our old cable 100/2MB/s and replaced it with 25/5MB/s for the same price. I’ve called them 4 times and they keep telling me they’ll switch it over. So if I plugged into the older router via ethernet I’d get about 105MB/s down but always 1.5MB’s up Now on NBN it’s supposed to be 25/5 and I was getting readings of 15/3MB’s so I’m terrified that they’ve done the same to us and will not admit it. They said it’s been switched to 100/40MB’s now and I’m getting an average of 21/9MB's   Something is seriously wrong and I’ve had a lot of different ISP’s over the years being a renter but OPTUS have been fantastic here for the last 6-7 years. Now they’re absolutely shocking. It’s such a shame, I get faster speeds on my mobile on 4G which is OPTUS too. How sad is that. 
    • Hello all,   (First post so apologies if in wrong section or not in correct format)   I have an issue with downloads (including tests) on my new computer.   When I plug my laptop into my router (wired connection) and run a download test on, I get a result of:   2.35Mbps  (Minimum :: 2.35 Mbps | Middle :: 2.48 Mbps | Maximum :: 3.32 Mbps - my connection is slow so that is right) Middle variance: 15% The test goes up to a 4.6MB size test   However, when I plug my new computer in (same cable to same port on router) and run a download test on, I get a result of:   40 Kbps Midle variance 199% The test  either ends at 256KB or goes to 1.3MB   When observing the test bar (blue percentage bar when you run a download test), the laptop % increases at the same rate more or less throughout the test.I've tried the same test with my mobile and it performs as per the laptop. When observing the test on the new desktop, it gets to between 40-50% quickly, then hangs for up to 10 secs then slowly or in jumps completes the rest of the test.   This mirrors what happens when I try to download something/play games/watch youtube videos etc. (downloads, hangs, resumes, hangs etc.)   What I've tried so far:   Have updated Mobo bios Have updated ethernet controller drivers Have updated router firmware and reset router Currently running Memtest to see if there are any errors there - So far: 1 pass complete no erors   Any suggestions on fixes or alternate diagnostics would be gratefully received.        
    • Waited more than a couple of days. Same problem still ongoing.
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