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We have had Excede since May and for the most part, have been happy with it. I was a long time subscriber of Hughesnet even when they were direcway. It was one problem after another. We moved into town and was able to get cable. We moved back to the country and I as so dreading the whole satellite internet thing. Cable had me spoiled for sure. But, as I said, we have been happy so far. My question is, my son was able to connect his Wii to the cable to play his games and now I cannot get it to connect no matter how or what I do. Am I missing something? Why is he not able to connect? He can connect to the wireless here at the house but when he tries to connect to the internet to play, it will never connect. Any ideas?

I've got a business running on Suddenlink Cable. I'm not sure how long this has been the issue but we tried to move to VOIP a few months ago and discovered that our upload speed was insufficient for decent QOS. So I started troubleshooting. After two different network specialists including the guy that ran the wire initially have looked at it, after replacing what was probably a good switch with a higher level Cisco 300 series managed switch, after testing a Sonic Wall and Linksys router, after replacing every patch cable in the system with a cat 6 cable (the interior cables are 5E) I still have less than .5 up and 3-4 down on a verified Suddenlink line running 8 down and 1 up. I've plugged a computer directly into the modem on a number of occasions and the down/up signal is 8 and 1. On a couple of occasions I've shut down the entire system and brought it back up and it will run at the correct levels for maybe an hour or so then start slowing down. The electrical in this old building was not grounded so thinking that there might be system resistance building up I put a copper stake in the ground and the box is now grounded. I still think there might be something in this but don't know what other direction to go there. I've had an independent network installer come in and test the infrastructure lines. He had a low end fluke-like instrument and said the building wiring was good. After that I replaced all of the patch cords. We've got maybe 30 nodes on the system. This past weekend after having changed out all the cords on Sunday with no one any system and the only activity was a couple of web cameras (Axis and Dropcam) I restarted everything but the speed was not fast even after restart. The problem is that I can't find a specialist who knows enough to really troubleshoot the system even if I could find a fluke to plug in. Any infrastructure gurus who might have a clue where to troubleshoot next? My business is hurting by this slowness so I'm willing to do a lot to fix it. Just don't know where to turn now.

Hi folks. I have been a loyal member to testmy.net for quite a few years and love the site. But I have never had to use the forum before. Now, I am in need of some assistance. I have been a Comcast customer for 12+ years through 4-5 different apartments/ houses. I bought this home 3 years ago and have had Comcast here the entire time. This is pretty embarrassing but I dont even know what service package I have. I believe its 8mbps down. Since the day I installed the rented modem, I have had no less than 30mbps down. It caps at 34.2. Thats also the highest I ever hit. Average is 32.XX Thats not running the speedboost or whatever its called. That is 24/7, any size test. I am on my second router (Cisco) since Ive been in this home. About 2 weeks ago I noticed Netflix on the Xbox was taking a while to load a show (hung at buffering 99% for about 20 seconds.) I didnt think much of it at the time. Over the past two weeks, it seems as though someone threw a switch and cut me down to the 8mbps package. I know this seems ridiculous to complain about not having something that Im not paying for. But my concern is not that my service has been cut back, its that something on my end is not right. Heres why: When I run any size test, it seems to hang at different points. Before if I ran a (for example) 15mb test, it would zip right through and do it smoothly. Regardless of size, it would never hang. It may be slower on larger tests, but it was still a smooth bar moving right. Now, when I run any size test, it'll hang for 5-6 seconds at (for example) 44% then continue. Sometimes it will hang on 2-3 different points during the test. And my test speeds are not consistent, another reason I dont think it was a change on Comcast end. I can run 10 12mb tests in a row and have 10 different speeds between 2.XX mbps and 24.XX mbps. I have used tcp optimizer for years because Im not brave enough to manually tweak. Nothing has changed with it. It was business as usual when this began, no changes had been made to the pc. Here is what I have done to try and figure out/remedy my situation: Taken the router out of the equation. Replaced/swapped out cat5 cables. Tweaked tcp optimizer. Went to Comcast for new/different modem. Its a router/wifi/modem. Ran Spybot, Norton and Lavasofts' Ad-aware. Came back clean as a whistle. Power cycled modems/routers/pc etc. Any other technical information about the pc is available on demand. Im certainly no expert but Ive never taken my pc to anyone to have it fixed. I build my own rigs and do all maintenance for family and friends on their pc's. I just dont know anything about this stuff. Thank you in advance for your time and any assistance you may be able to provide. Shawn O. Cape Coral, FL.

It's probably AFN,so 15 bucks ?

I knew if I could count on anyone, it would be here. I have a spare pci network card at my in laws and a wireless adapter as well. I just need to get over there and get one of them. The Droid doesn't have those hanging problems. It was a good, solid test each time. The buffering on Netflix was running on the Xbox. I'm going to try the adapter first and see where that gets me. If there's no change I'll have my friend bring his new laptop over. (I'd do that first but its almost an hour drive.) Thank you all for your help. I will, of course, post any and all updates as I work my way through. Shawn O. Cape Coral, FL.

I was actually afraid of that. But was secretly hoping for a magic fix to the wii or something. My son (12 years old) will just have to understand....... Its the country life.... get outside and play with the chickens and goats. HA! Not really, but there are lots of woods to play in. He freaks out when I remind him that when I was his age there were no video games unless you went to the bowling alley game room and played pac-man. lol We didn't have cell phones or computers. We actually had to PLAY outside to see our friends. LOL Then when Atari hit.... oh man!! That was the IN thing. I even bought a wii version of the old Atari games so he could get an idea. He actually likes playing them. Frogger being his fave. LOL Anyway... Thanks for your help.

I had symptoms like that with Time Warner twice. Both times it turned out to be signal integrity issues with their hardware out at a box near the street. Once the signal level was too high. Another time it was too low. On their first trip they'll check the level and integrity of the signal inside your house - going into the modem. Time Warner can test signal levels remotely and identify one that is bad. Comcast can probably do that too. But if it's intermittent, it might not show as out of range during your phone call. One of the times mine failed only when the temperature outside got below 40 F. Insist that they come out and check your modem input. They have sophisticated enough equipment to figure out if the problem is the signal or the modem. If it's other hardware inside the house though they won't help on that. They're responsive to people with troubles, you may have to contact them more than once if they can't detect a problem remotely. Since you can explain all you've tried and they know your problem is real, they may schedule an appointment on the first call.

Two things i would look at first thing would be to trace route testmy.net , see if your going through the DC area or somewhere on the upper east coast. Since your in florida I'm wondering about the storm and possible re routing . Second i would add to the lost of system scanners 'malwarebytes' , making sure to get the older one , red , not the new blue colored program. Strange ? Yes, the company was either taken over or lost the lawsuit for copy write infringements. Now I'm not certain here but the 'blue' colored program is shareware for a cost, a few other stipulations such as timed and toss. Where the older , or red ( which is still updated and working great. I say this because malwarebytes find turds that others do not , every time.

i believe you have to have a certain post count to edit...send me a message what edit you want made and i can do it for you... i sure hope someone in here pops in pretty quick to help with your connection problems not that long ago i had problems...my speeds dipped dramatically and testmy was the only site that picked up the problem...all the others showed my regular speeds...turned out to be that i just needed to buy a new modem (which you've already done) and these guys in here helped me figure that out. so hang in there