CA3LE

Think I found the problem. Can you please try again for me?

Can you please try the old version and see if you have the same issue. Following that link will toggle it on and off. The link on the bottom of the homepage is turned back on also.

Have you already seen the city results? eg: New York, NY In NY I'd be looking at Verizon, RCN or Spectrum. Keep in mind that the program automatically does all of the ranking and some smaller, less known companies who aren't ISPs may be listed. These lists aren't human curated. If you hover over the 2nd spectrum listing you'll also find that's for spectrum business, name is being truncated. I'll start logging postal codes and latitude longitude (as detected from the IP and MaxmindDB) and see if we get more interesting details. First a database structure change would need to happen and taking into account the size of my databases it will have to be planned. I have other proposed DB structure changes that I'd like to take care of that will really speed up certain queries. I'll look at adding this and as well as other fields at the same time.

What format would help you the most? Does CSV help or would JSON be more helpful? You could have your program CURL the export URL and you can feed that URL a date range or leave it blank to just download everything and overwrite the file each time.

This is so weird! Here's the rules I'm testing. RewriteRule ^statstest/tekwav$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/tekwav.$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/.tekwav$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/.tekwav.$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] So they are all pointing the the same destination. https://testmy.net/statstest/tekwav -- 404 not found https://testmy.net/statstest/tekwav. -- 200 works https://testmy.net/statstest/.tekwav -- 404 not found https://testmy.net/statstest/.tekwav. -- 200 works They should all work. I went directly to the server IP and had the same result, so it's definitely not cloudflare. lol... I think it's because your username ends in wav ... like a wav file. This probably boils down to a poorly written expression in nginx additional directives. Here's why I have this theory. RewriteRule ^statstest/.ekwav$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 404 not found RewriteRule ^statstest/t.kwav$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 404 not found RewriteRule ^statstest/te.wav$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 404 not found RewriteRule ^statstest/tek.av$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 200 works RewriteRule ^statstest/tekw.v$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 200 works RewriteRule ^statstest/tekwa.$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] -- 200 works results in https://testmy.net/statstest/.ekwav -- 404 not found https://testmy.net/statstest/t.kwav -- 404 not found https://testmy.net/statstest/te.wav -- 404 not found https://testmy.net/statstest/tek.av -- 200 works https://testmy.net/statstest/tekw.v -- 200 works https://testmy.net/statstest/tekwa. -- 200 works As I iterate through, as soon as the URL it no longer ends in "wav" it works. Now the rule is supposed to be looking for .wav not wav Here's the culprit. In nginx additional directives. location ~* .(js|jpg|jpeg|gif|css|tgz|gz|rar|bz2|doc|pdf|ppt|tar|wav|bmp|rtf|swf|ico|flv|txt|woff|woff2|svg|json)$ { etag on; if_modified_since exact; add_header Pragma "public"; add_header Cache-Control "max-age=31536000, public"; } To further test the theory that this is the culprit I add additional test rules to my .htaccess (mod_rewrite) We'll pretend a new member has a name ending in doc and tgz -- then test with one character blocking the pattern I suspect is being detected. RewriteRule ^statstest/tekdoc$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/tekdo.$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/tektgz$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] RewriteRule ^statstest/tektg.$ /tools/database/db_search.php?type=user_name&q=tekwav [L,QSA] https://testmy.net/statstest/tekdoc -- 404 not found https://testmy.net/statstest/tekdo. -- 200 works https://testmy.net/statstest/tektgz -- 404 not found https://testmy.net/statstest/tektg. -- 200 works Still, I don't see a mistake in how that nginx directive is written. That should only capture if it has a preceding period. I'll have to think about this. Obviously I can just remove that rule and it will work but I have it there for a reason. Maybe I simply need to remove the leading period and then add it to each. Like this... (update: nevermind, same result) Yup, without that nginx directive it works. I'll try to understand why it's not working as expected and rewrite that directive and post it here for other webmasters.

I need to take a little time to figure out and understand why that's happening specifically for your results and not others. Every other member I try works. To clarify the situation, when was the last time you pulled up your results? Was this working fine before today? Here's an alternative link to your results while I investigate the issue. tekwav's results I've never seen this happen and I've visited tens of thousands of member result links over the years. If it were more widespread I'd think it was a mod_rewrite issue. To test anyway I created an unrelated rule and got the same result. But when I visit the path that the rule is forwarding to... it works, no problem. I also reset apache and nginx in case there was something happening there. Still 404. You've been a member since 2013 and have hundreds of results saved so I assume it's been working up until recently. This has to be one of the most baffling bugs I've ever seen. No joke. It would make more sense if your username had an odd character in it or something. I'll update this thread when I have more information

...and how long ago did Comcast tell you that?

How good is your cellular reception? A 4G hotspot might serve you better.

How did you end up with hughesnet? Are you in a rural area, away from the main grid? Did you have a hard time finding wired service? I ask because it looks like there are a bunch of better choices in your area. https://testmy.net/city/panama_city_fl Have you checked with WOW, Mediacom cable, AT&T or Comcast? (these are direct links to check availability in your area. By the way, TMN is not affiliated with any ISP.)

What area are you in? I'll try to help you find an ISP that can deliver better for you. Sounds to me like they're delaying you so you'll end up stuck in contract. I bet in 2 weeks, "We should have this resolved for you in the next two weeks." We hear your same story with hughesnet, too often. By far the most complained about ISP. I recommend reading HughesNet Service Terms and Conditions HughesNet Service Terms and Conditions - Revised 4-11-16.txt Make sure you return their equipment. They also state, "Note: You will not be refunded your $99 Upfront Fee or other installation charges and fees." -- man! Seriously!? Buyer beware.

Who's your provider (ISP)?

Yes but I haven't personally tested it on a household that's being assigned IPv6 on a per device basis by the ISP. This may be the deal with @pgoodwin1, where each device on his network is getting a specific TMN connectionID. I really need to get my hands on a network that behaves that way to test it out properly. But if each device has a separate public IP... TMN is going to use each unique public IP to generate unique TMN compID's to correspond. @rebrecs - you can also keep track of each device by giving them each unique identifiers. 1, 2, 3, 4, living room, kitchen, etc... lasts until you clear cookies.

Let us know what happens

There was another issue causing the cache program to not cache during its auto runs. Noticed it was working manual but not automated. Made some corrections and confirmed that it's updating now.

Do you have snow on the dish?

The program that pre-caches that information needed a restart. I manually ran it for suddenlink and the program is running through and caching the rest of the ISPs, cities and countries right now. Those stats pages used to query on demand... but it's much faster to have the server do it behind the scenes. If it sees that you've just hit the suddenlink stats page (for instance) it will order it to be queued for an immediate refresh of the data. On your end, it always feels instant. Thank you for the heads up. I'll make sure that background program is set to restart itself in the near future.

I called HughesNet to test that and it didn't sound like they would be helpful in that situation. I was saying that my relative was moving to Canada and was wondering if they'd let her out of her contract. But if it were my own real account I was dealing with I think I'd be able to escalate the call up the ladder and get it resolved without paying any termination fee. Especially if you've had service for a while. ... or if you're within 30 days you definitely won't pay anything. Keep in mind I also connected through to a sales person, not billing or retention. Might work better talking to the real department that handles that.

Unfortunately there probably isn't much that you can do. Have you already spoken with Hughes and they feel like everything is aligned properly and running correctly? If you're able to test on a computer with an ethernet connection to the router and the results are similar then the bottleneck is most likely the satellite connection itself. If you get a higher speed directly connected then I would look to audit the systems on the network for high activity. Maybe you have a computer on the network that's quietly sharing a torrent or something else using up bandwidth. Where are you located? So I can help search for an alternative ISP for you. ... I wish Starlink was operational, I think it would be a no brainer who to go with then. With as many unhappy satellite customers we've seen in these forums over the years it won't surprise me if Starlink destroys them all over night. Old direcway and hughesnet satellites doomed to silently orbit the earth for thousands of years as relics... with customers probably still stuck in contracts. By the way, if you have alternative choices available... you can probably get out of any contract you have. We'll help you find an out. Keep in mind, even as a satellite provider... they don't service the entire world. Find an area they don't service call them up and act like you'd like to transfer to an address there, "oh really, you don't have service there...I thought you were everywhere. Guess you'll have to let me out of that contract then... no, I'm not ready to forward mail there yet, I'm letting the postal service handle that later." --- I did exactly this with CenturyLink (a DSL provider) years ago. Worked like a charm. Just make sure you get their equipment back to them. How long have you had HughesNet?

Sounds like a someone with malware... but in this case Hughes has tokens. I hadn't heard of this until just now either. https://my.hughesnet.com/shop/get_more_data.pyt

I don't have Hughes but we get a lot of complaints about their speed and latency here. Do you have any other ISP options where you live?

You may have to unplug your modem for like 10 seconds and plug it back in to get it to assign to the MAC address of the newly connected device. Once it pairs to the new device you'll have to do it again if you want to switch it back or try a different directly connected device.

Cool if this is really cholla. You were still banned... but I lifted it just now if you'd like to log in. I heard a lot about the drama of you being banned but to be honest I don't really know any details. I was letting the community do its own thing at the time. Too many people had too many privileges in the end. Sign into your account, prove it's really you...

You could send them links to your averages. https://testmy.net/myaverage/miconcms You can filter the results by provider, for instance Comcast https://testmy.net/myaverage?q=miconcms&hostQ=comcast_cable I think your monthly averages are interesting myaverage?q=miconcms&hostQ=comcast_cable&var=Month Please let me know if this helps prove your case

What is it supposed to be? What package do you pay for and who is your ISP?

These are what I would consider good results. You may see toward the end that my home connection is worse than average. Makes sense since we just got 16" of snow dumped on us and everyone in my neighborhood is at home on the Internet right now.