CA3LE

Where did you see them advertising at 100 Mbps? Post that if you can. I see them advertising "25 Mbps download and 3 Mbps upload" on HughesNet FAQ But still... you're getting 50% of that. Over the years I've stated in general that you should get at least 80% before complaining. Which is 20/2.4 Mbps... right about where your speed was before. With more people on their home connections right now than ever before one can only assume HughesNet capacity is being overloaded. Hughes Net COVID-19 response

I'm sorry it's taken a long time to get a response. Yes, new members are moderated at first. Your now a full member and your posts become visible immediately. This initial verification of your content is mostly to combat spam bots. From what you're describing I don't think that the issue is with your internet connection itself. If it were... you'd see results more consistent across the devices. The fact that your phone... running the same test on the same network is able to pull nearly 10X more upload... that's telling. You've already tried swapping the ethernet cable. You also tried the wifi on the laptop. Both things I would have tried first too. Isn't it funny that speedtest.net doesn't pick this up... at all. And you have a known issue effecting other online services... limiting you right to around the speed TestMy.net shows. I wish more people knew there's such a difference. Looks like your running these tests from a Windows PC running the Chrome version of Edge. Has this computer performed correctly before? Recently?

Thank you @Pgoodwin1 for the heads up @dnjSerran I changed your username. The issue was with the "&" symbol in your username. This character is actually disallowed in registration... not sure how it got through so I'm going to have to do a check up on that part of the registration process. Sorry my response took longer than normal. If you'd like a different username please let me know what you'd like me to change it to. I'm happy to help. What was happening is when you were visiting your stats it was encountering that illegal character... it looks like it was using what it could up to the point of that illegal character. So you were pulling stats for the member "David" instead of "David & J...". For your own privacy this username is better anyways. When I notice usernames that have real people's names I usually contact the member to ask if they'd like it changed. A reminder for anyone who needs a username change. Simply send me a private message saying "I'd like to change my username." with the new username. These requests are usually fulfilled within 24H.

Nice!

I don't think your ISP is throttling you. It would be an odd way to throttle. ISPs who throttle are usually up front about it... or really sneaky. They'd either tell you, "once you hit your data cap, speeds will be limited." -- when throttled in that scenario speed would completely drop off until next billing cycle. Or they may throttle parts of your connection, like to certain services like youtube, netflix, hulu... etc. To test this you might want to connect through a VPN and see if the situation improves. I use Giganews VyprVPN - they give a 14 day trial on all plans and are very fast. See this recent post about VPN's being a middleman -- you speed will be slower through a VPN but if you're being throttled this may be an extreme improvement... sometimes a middleman is a good thing. To cut your connection in and out like you're seeing... there's something else going on. It could be on your ISPs end but I think you first should make sure it's not on your end. One thing you can do is alert yourself when the connection drops significantly. Under My Settings choose the "Email Results" option... maybe select 20% -- so in your case (average 55 Mbps down) it will email you any time your speed is lower than 44 Mbps. When you get that email go to your computer and try to troubleshoot during that window of time. During that window of time I'd be running a traceroute and ping to google's 8.8.8.8 and cloudflare's 1.1.1.1 as well as the testmy.net test server I'm testing against. Go to mirrors and hover over the server to get the address. Maybe disconnect all other devices for a period so you can isolate the variables a little more. If the problem persists then try disconnecting that computer and trying a different one (if you have that option)... this will help make a case that it's not one computer or the other, in that case it's probably something before the computers. If only one computer displays the issue... you'd have a different answer to look deeper into.

Seeing your results come in now.. TestMy.net Test ID : n70ThccLf TestMy.net Test ID : DwT~fPmp1 See how the classic test also has more resolution. You can see more about how the transfer flowed. Under My Results scroll to the details and click the Test_ID. To fluctuate between 6 and 18 Mbps... that's pretty heavy. Site note: I was curious when the multithread test started, ended up being a year earlier than I remember. June 2013. https://web.archive.org/web/20130619022018/testmy.net/multithread Version 13.37 I've made no changes to the core of how that test works since it was established.

I see that you're using the multithread test. If you disable multithread the progress bar will load much more smoothly. That progress bar on multithread is more jittery than the linear test because of how the data is loaded. Each thread has a larger chunk of data, those chunks can lag behind together, finish simultaneously... or one by ..... ... one. As each chunk completes it updates its percentage of the overall task. If you observe the data flow with your computer's networking tool you may see a smooth flow when the progress seems to be updating erratically, or having a long start. I have more programming functionality at my disposal these days so I'll love to revisit how that multithread test works in the future. I should at least attempt to show you what's happening... give you an idea why you might not be seeing updates to the progress right away. When it has a long start like that it's because it may be opening 8 threads, before the test can see that anything has happened it needs at least one of those threads to finish and say, "I'm done with that X kB chunk of data ... update the overall percentage X %" Again, watch a networking tool during the test, try different test options, it may surprise you and give you a better feel for how TestMy.net works under the hood. The linear test loads more smoothly because I'm serving you the data more predictably. See My Settings to disable/enable multithread.

Hi Peter, welcome to TestMy.net. This is 100% normal. When you connect through a VPN you're adding a middleman. The difference between a good VPN and a great one is how little of a drop off you have when connected. There will always be a loss when adding a middleman. Just ask any broker ...after a couple a drinks. Do you have any plugins installed? I would look into resetting the browser to default and see if that improves the situation. ... if you see that a browser isn't performing well, use the browser that does perform well for you. TestMy.net tests your internet AND browser, if the browsers process is slow it affects the results. Often this can be caused by plugins that are getting in the way of the normal process. I'm running Firefox 75 and my results are very similar to my Chrome results... for many years they've remained within a small margin of each other, on all of my machines. ... and I test --- a lot. ... knowing this, if I saw Firefox start performing at 25% of other browsers running on the same computer under similar tests -- I'd really want to look closer and understand why. That doesn't happen unless something causes it to happen.

Can you do two more test for me please. Run a 100 MB manual test from https://testmy.net/download then at the top of the page click the "Multithread" option to turn it on... and then run another 100 MB. Thank you.

Most often it's the other way around. Maybe there's some caching or proxy at play. Try selecting different mirrors or click "Test My Download" to run the automatically sized test. Using that option instead of manual selection may help defeat caching if it's occurring. If we find that something like that is happening I'll make necessary revisions to prevent it in the future. This has had to be done multiple times over the history of TestMy.net.

This topic may help >> https://forums.att.com/conversations/att-fiber-account/upload-speed-faster-than-download-speed/5defc0d1bad5f2f606be3e55?commentId=5df016ffbad5f2f606a70f3a I'd also contact Vexus customer support -- 800-658-2150 so they can look closer at your situation.

What speed does your ISP quote you?

Actually... that gave me an idea.

Sorry I'm just responding to this, thought I did. If I could get cheaper bandwidth I'd be more down to make a test like that. Maybe I could something like that for member only... until bandwidth is less expensive. Definitely a great idea.

Who's your ISP?

It might be that your IP address is cycling between a known BT IP address and an address that used to be assigned to Softlayer. Ip addresses are reassigned all the time and the database I use from Maxmind needs to be continually updated. I checked the IP that's being detected as Softlayer against Maxmind's own database (testing to see if maybe mine was out-of-date) and they still consider it to be a Softlayer IP. This is usually corrected given some time. The "office" identifier you have selected as well as an identical detected user agent string [Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:66.0) Gecko/20100101 Firefox/66.0] shows that the results are from the same computer. Some ISPs keep the clients IP address static, others assign dynamic (changing) IPs... some even give each device in your home it's own IP. Keep in mind that your detected ISP has no bearing on your speed test or the results, location details are for logging stats and research.

I just tested to fl.testmy.net and got an expected upload result of 33.3 Mbps. The internet pipes around everything have been impacted. There could be congestion along a specific route from fl.testmy.net to you... but it may affect you and not me. It could be with the provider on my end, it could be a peering network between my host and yours or it may be an issue on your ISPs end. If you're only slower to the Florida server then it's probably a congested peer right now. Given some time these types of issues are usually mitigated automatically by the hosts involved. They usually have an idea that there's an issue and are already on the case. If you were seeing the issue across many of my servers you may have an issue closer to your ISP or home. Networks are under additional stress with all of the people home right now. Google has cut the default quality of youtube and Nest cams to try to cope. Many other companies have taken similar measures. Spectrum seems to be holding up averages.

?t=u&y=u&l=25&q=Asche62's Speed Test Results I noticed that Hughes average upload speed has been consistently slower (0.7 Mbps) since 3/16/2020. About half of the long running average. HughesNet upload speed hasn't been this slow since Feb 2017. But even with HughesNet upload averages running at half... you're personally running at less than half of that already low average. If I had to guess, Hughes is having a hard time with the influx of extra traffic since 3/16/2020.

can you please post a screenshot?

Maybe just find a size that doesn't crash on any of the devices you'd like to test... maybe you stably can push it up to 49 MB without issues. Experiment. Then you can manually test all of the machines with links like these. https://dallas6.testmy.net/b/dl-1MB [download 1MB from Dallas 6] https://dallas6.testmy.net/b/ul-1MB [upload 1MB to Dallas 6] https://dallas6.testmy.net/b/dl-200MB [download 200MB from Dallas 6] https://dallas6.testmy.net/b/ul-49MB [upload 49MB to Dallas 6] If you go to https://testmy.net/mirror and hover over the server you'd like to test with it will show you the subdomain.testmy.net. Just alter the URLs above to reflect where you'd like to test and the size. I think this makes it easy to keep your variables consistent across all your testing. Let me know if this helps. I suspect the device is capable but has some kind of software limitation... again, it's a very outside of the normal process to make TestMy.net work in your browser the way it does. Highly likely that its resources are running outside of the scope your device wants it to do... so it causes it to fail to protect resources it thinks may be out of control. We know they're in control and within limits but the program (on your phone) can only do what it's been told. There may be a developer option you can find to open that setting up. I'll try to explore that by searching. Join me. You said you're using Chrome on a Galaxy, right?

Try making a 1 MB manual selection from the download test or upload test pages, it will now stick to your selection instead of auto forwarding. This forwarding is done for accuracy but I can see how it can also be helpful for it to stick to what you've selected. That auto forwarding is still there... just not when you make a manual selection over 1MB. Let me know if this helps that part of your issue.

My first question, are you manually selecting 100MB or is the test automatically sending you to 100 MB because you're connection is so fast? The problem may be with the generation of the upload data, in recent years TestMy.net has done this client-side. Meaning that your computer is generating the random data that's uploaded. Previous versions generated this server-side. The server generates the same random information but that then needs to be downloaded and then uploaded back to TMN. If you go to https://testmy.net/mysettings you can manually trigger the old behavior with the "Classic Failsafe Upload Test" option. For the majority the new method works great but there are various reasons why this may be useful in some situations, like yours. Often if this is needed it will be enabled for you automatically. I changed the test for you so it will only automatically forward up to 50 MB on mobile devices instead of 100 MB. But you'll still have the option to manually select larger sizes. Try some sizes between 50 and 100 MB (under manual selection - scroll to [more sizes]) and let me know what the max file size is before you get an error. I'll have to get on some Galaxy devices and play around. I develop testing on a Pixel 2... thought Galaxy would just follow suit but I guess not. Never assume anything. I suspect that it has nothing to do with the device's capabilities and more to do with restrictions in place to prevent wasted resources. The device probably wants to conserve RAM so it's limiting how much resources your browser processes are allowed to take. A website behaving like TestMy.net does is outside of the normal scope of how websites usually run and use resources... Even if a website were to generate just 5MB of data in the way that TMN does (not to mention 100MB)... it would be odd. The browser has no way of knowing that you want this to happen... it just looks like something TOTALLY outside of the normal browsing scope. So as soon as you hit it's internal limits... error. That's what I suspect is happening there. It's not that it can't do it... it's doesn't want to allow you to do it. ("it" being either one of those devices) I have a new upload test in development that still generates the data client-side but because of other methods involved shouldn't have that size restriction you're seeing. Hoping to finish that up soon.

It wasn't quickly approved because you posted your personal contact information. I was on my phone when your post came in and I like to make those type of edits on a desktop computer. Sorry it took longer than usual. Kids were playing on all my main computers when your post came in last night. They're getting a little stir crazy lately. Snow's melted today so we're going to get them out in a bit. ? In the future, on any website... you should refrain from publicly posting your contact information. At the very least is can be used to phish you. Like @Pgoodwin1 said, run some tests so we can get some more data on what you're already working with. The zip code you provided can help us determine if there are better choices in your area... so that's ok to post. If we need your address to help a moderator or myself (admin) will request it from you in a personal message (PM). Don't share your location and phone number otherwise. For your own personal online protection.

OOOHHH, you're not just using DNS, you're using Cloudflare's premium offering WARP+ -- which uses a feature called Argo Smart Routing. Sorry I didn't realize that at first. In that case... yeah, you're speed is genuinely affected. You're going to get better speed because Cloudflare is making your connection take a better, less congested and more direct route to the hosts you connect to. Please point out which result you're talking about. I didn't see any of your recent results with a variance that high. note: There's a setting in advanced settings to switch that number from variance to standard deviation. Might be the default soon, I like it better.

Other speed tests do things differently. First they multithread by default, which can make everything appear normal because they can be aggregating the speed of a bunch of slow threads. There are many other differences as well. TestMy.net is better for troubleshooting problems because it was designed for troubleshooting. You can control the variables more and can have known consistent variables between tests. You obviously have an issue... the other tests make it seem fine when you know it isn't. I rest my case. Really, why do you even go back there when you know that they aren't illustrating how your connection is really running? You have to look at the motives behind your chosen internet speed test. Some are designed with a purpose in mind, to help ISPs look good. We'll call them the majority. Then there's only one that I know about who focuses solely on the consumer... I'm happy that you found us. Your DNS lookup (using 1.1.1.1 or anything else) really shouldn't have an effect on your transfer speed. The DNS query takes place before the test page even loads. Sign into your TestMy.net account on your phone and retest for me so I can see the results. The only result near 50 Mbps I see under your ID was taken on desktop. Do a test before and another after enabling 1.1.1.1 warp.