Pgoodwin1

You could try hooking directly to your modem with Ethernet and see if it behaves the same as when you're using all your other equipment. If you're using wireless and it's slower than the Ethernet connection, try testing right next to your wireless unit. If it's faster, then you are likely too far from the wireless base station.
 
The ISP should be able to help you determine if the problem is inside your house or not
 
 

There are a variety of things that could be affecting your speed - at your place or externally (local connections, at your ISP, or on other legs of where your traffic is coming and going).
 
Give your ISP a call. Be polite, patient, and persistent. They should be able to help out. It may take more than one call.

My internet has a problem lol , my ISP is BT , (Brit Telecom )
 

@CA3LE
 
ill let you answer this. In general I know what it means.

If the other people on the network are currently downloading or uploading it will affect the result for sure.  Most of the time however it's not necessary to disconnect anyone.  Chances are, they're pretty much idle in the grand scheme of your connection, even if they're hitting webpages at the time.
 
Now, if you suspect that one of the users is eating up bandwidth it may help to test first to get a baseline with everything connected normally, then remove the other connections one in order to determine which machine is at fault.  It can be a quick, easy way to troubleshoot.
 
 
It's always accurate.  It's just not going to give you favorable results if other people on your network are using a significant portion of the connection.  That lends to the accuracy.  If you add the speed of what they're doing and your TestMy.net result... then run an identical test without the variable of the other users, unless there are other variables at work, you'll always find that it matches.
 
 
No, you shouldn't.  I never do.  But if my result is way lower than expected... I'll start looking at the other connected machines... and then the internal network before I ever assume it's my providers fault.  9 times out of 10, it's my end.  Something needs a routine reboot, I forget about a file transfer on another machine.. etc.  But the variation in my normal result shows me that there's something not right and helps me track down the culprit every time.  Someone told me about how it helped them figure out that their neighbor was leeching their connection, torrenting.
 
Although like mudmanc4 said, there's a definite benefit to isolating variables.  When you're at the end of your rope.  First, get your baseline hooked up normally.  Then if you're on wifi, test directly connected to the router.  No improvement?  Then test directly wired to the modem (if your modem is separate from the router).  If you still have the same issue, connecting a different computer to the same direct connection will prove that it's not isolated to the one machine.  Remember, the modem will need to be power cycled between connecting and disconnecting the modem from anything.  It must be assigned to the new mac address of the device it's plugged into.

Thank you for the reply!.....No bullcrap.

zbuckone - My apologies. I skimmed over your post too quickly, and failed to notice that the image wasn't yours. I only do this very part time. And LOL on "I'm working on my meaningless bullcrap"

@carref43 , I've added a graph of all tests taken from you connection ID logged in or not.
I see you've just recently joined however. Make sure you are logged in while testing.
 
Nice, steady test results by the way
 
No testmy.net does not require a static IP to log results, however members have their own database. Since you were likely not a member since running the tests you did, therefore not logged in, the tests are not saved in your database.
 
There could possible be means to recover older results, @CA3LE would be the guy to discuss this with.

Hi all,
 
Thanks for all the suggestions.
 
I performed a fresh install of windows 10 and that seems to have cleared the problem.
 
2.5Mb steady speed with 18% middle variance now.
 
Cheers

I also forgot to mention Pgoodwin1 that the NBN Australia bought up our two biggest ISP’s first being Telstra and Optus. However they have jumped on any person with cable even outside of the NBN rollout installation.
I’m in one of those area’s and with Optus for my ISP. I still don’t understand how the government are actually allowed to take over the entire countries internet service? You just get a notice in the mail telling you when the NBN will be arriving to switch you over and the date your original service will be cut off if you don’t join. Pretty freaky and I think other countries should know because I get the feeling that we’re a test case. 
 
Anyhoo, without sounding crazy I am very happy now 
 
 

Keep calling them. Be polite but persistent. Find as many other people with this issue and ask them to call in too.

apparently ive found the issue.  since upgrading to windows 10 1607 - anniversary update,  speed tests using ie11 and edge are cut in half.  transfer rates when downloading large files such as drivers from NVidia are half what they should be when using ie and edge.  using firefox all speed tests and download transfer rates are what they should be.
 
that is why while using windows 8.1 all browsers on all speed sites worked fine. 
 
ive tried all the anniversary update internet fix suggestions for windows 10 but none of them work.  rolling back the update to a previous version fixes the problem in windows 10 and all browsers and download rates are as they should be.  MS needs to fix this.
 
 

Pgoodwin1, my saying it is not right is not the same as saying it is not correct. I'm sure TMN is giving a correct interpretation of my speed. What I meant is that it is not right because I want a better reading and it's not right that I have a speed so slow.

Im not sure why you feel that it's not right. It is telling you what's really going on. I understand the not making you feel good part though. 

Hi Maurice
 
I am also a new member to TMN, TMN is quality! I asked a similar question, Ca3LE explained the long and the short of it me, which made a whole lot of sense. The link attached, I received from CA3LE in his response to me, explains the reasons etc.
 
Hope this helps you
 
Thanks
Manoj

Hi found this site today while doing a speed test and am interested in finding out more information.  I have Charter.net  for my ISP they are ok i guess for speeds.  I have in the past used Speed test Ookla,  Speed of me,  and a few others,  but TestMy.net has the most honest approach i have seen so far.  Cable companies tend to treat us as though we are all internet dumb and will just accept what ever they tell us.  I am impressed that here we can get a bit more educated about what we are getting for the service we pay for.  After all it is about money,  the hard earned cash we put out for Internet access is an important cost.  i'm sure everyone would like to know they are getting what they pay for. I hate that most ISPs advertise speeds up to a certain speed,  thats their way out of liability when someone complains.  OK sorry for the ranting and Hi,  I am 1madmouse.

Hi CA3LE
 
Thanks, I tried your recommendation, the line reading is 36m (wonderful). Ok great. thanks for other old post as well, makes more sense to me now. I have also installed the TCP optimizer. I'm not sure if it working though, I'm not sure to check it, but all good.
 
Thanks again.
Manoj

Hi everyone!!
I´m ed_1960 and I´m a newcomer. I wanted to join this community because in the past I´ve had quite a few problems with different ISPs. Many of them claim internet speed connections that are not true. By joining this community I hope to learn how internet connections are measured and how to track them, so I´ll have a tool I can use and trust next time I feel I´m not getting the INTERNET speed I´m paying for. Also, I´d like to get to know some other people who I can share information with in order to enrich my little knowledge of INTERNET connections as a whole.
 

Read this
 
... long story short, you most likely have the 7-11 Mbps TMN is telling you.  But you're in South Africa and the closest server you've tested on is in the UK.  I also see that you did multithread tests but selected all of the server, which can bring your score down.
 
Try multithread again, this time only select UK or DE servers... you could even try both at the same time.  Just don't select the wide array you did before.  These results will probably be your highest.  Both results are true, they're just tested differently.  The default single thread test will show you how fast single files are able to download and streaming ability.  When you multithread, imagine that it's not downloading a single source, it's grabbing multiple files at the same time.  You may be able to perform better in aggregate but not in a single thread.  You also may be able to perform better on that single thread if the server is closer to you.  By the way, TCP optimizer helps older windows based machines perform better at distance by adjusting MTU and RWIN values.

Unless all your devices are doing heavy downloading all at the same time, your test speed shouldn't change much. And that would include the phones operating on Wifi and not 3G or 4G. Seeing a momentary drop in speeds every once in a while is normal, but not from 40 to 6. Dropping down by 10-20% would be more normal every once in while. Keep calling them if the problem doesn't go away. Be polite but be persistent. I assume that your speeds become low on all devices.
 
You could try plugging directly into your modem with an Ethernet cable and see if the erratic behavior is still there. If it's not, then you may have an issue with your your wireless router (if you have one). 

Xfinity - Houston, TX

Probably more likely that it's because Comcast has a wider sample, with more variety.  Doesn't mean that they're worse or less reliable.  They have options for lower packages, the people with the lower scores may be happy.  Without knowing the package speed and the scenario the tests were taken under it would be hard to fully make an assessment like that.
 
I have improved charting that's on the way that will give you much more useful information when doing those comparisons.

Thank you, it's mostly skype and stuff like that....But yea, I watch movies too, so thank you

20 Mbps that your Results show should be fast enough to stream HD video. - as long as the sever at the site you're connecting to isn't overloaded. 20 is fast enough for Netflix and Amazon