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Hi everyone!! I´m ed_1960 and I´m a newcomer. I wanted to join this community because in the past I´ve had quite a few problems with different ISPs. Many of them claim internet speed connections that are not true. By joining this community I hope to learn how internet connections are measured and how to track them, so I´ll have a tool I can use and trust next time I feel I´m not getting the INTERNET speed I´m paying for. Also, I´d like to get to know some other people who I can share information with in order to enrich my little knowledge of INTERNET connections as a whole.

Read this ... long story short, you most likely have the 7-11 Mbps TMN is telling you. But you're in South Africa and the closest server you've tested on is in the UK. I also see that you did multithread tests but selected all of the server, which can bring your score down. Try multithread again, this time only select UK or DE servers... you could even try both at the same time. Just don't select the wide array you did before. These results will probably be your highest. Both results are true, they're just tested differently. The default single thread test will show you how fast single files are able to download and streaming ability. When you multithread, imagine that it's not downloading a single source, it's grabbing multiple files at the same time. You may be able to perform better in aggregate but not in a single thread. You also may be able to perform better on that single thread if the server is closer to you. By the way, TCP optimizer helps older windows based machines perform better at distance by adjusting MTU and RWIN values.

Unless all your devices are doing heavy downloading all at the same time, your test speed shouldn't change much. And that would include the phones operating on Wifi and not 3G or 4G. Seeing a momentary drop in speeds every once in a while is normal, but not from 40 to 6. Dropping down by 10-20% would be more normal every once in while. Keep calling them if the problem doesn't go away. Be polite but be persistent. I assume that your speeds become low on all devices. You could try plugging directly into your modem with an Ethernet cable and see if the erratic behavior is still there. If it's not, then you may have an issue with your your wireless router (if you have one).