I can tell you how to get to tier 2, but you would be telling lies and then tier two probably wont help you. If there is an outage in your area, they wont move you anyway.. I dont think. I do have to say I got SBC a while back and had tons of trouble. Finally had a tech come out to look (thought it was waste of time) it has been perfect ever sense. I had moisture in the line. I will say I doubt you are going to get your max speed. I am the elite tier (or whatever they call it) and I rarely go over 5 down. I do stay close but my max is 6 down.