(completely off topic) every time I see the title of this thread I think it says erotic speed... and the "2 weeks of frustration" doesn't help either... but I digress...
my opinion is that DirecWay just can't handle the bandwidth running through their system... and Happy New Year!
Google is handy in a situation like this...
http://www.groundcontrol.com/forms/98%20ku-band%20upgradeable%20assembly%20instructions.pdf
is it really that hard though?
450MHz PII, 128MB memory, 2.1GB hard drive, 1MB video card, 12x cdrom
I should say was running, because I fried something last night (oops) and it doesn't boot anymore...