CA3LE

I'm from Phoenix where we also don't change the timezone... maybe that's why I'm so bad with daylight savings adjustments. ... in Phoenix we don't follow DST -- I think because DST is stupid (lol, j/k... ...but seriously). I live in Colorado now so it annoys me twice a year. Everyone just needs to do a permanent shift. Better yet, UTC. That would be cool but will never happen in our lifetimes.

My bad, in the process I fixed it... then undid my work with an improper keystroke. Thought I rechecked it before telling you, sorry. This will display correctly for you now. I'll do some work in a bit and using what you've told me I'll make a couple of hidden options for you to alter the export format to your liking.

I can provide alternate options for that. Seems simple enough. Have you seen the My Average Tool? I think this is what you may be trying to accomplish with your raw result data. Here's you hourly averages, using your time zone. myaverage?q=MvH&dateFull=01-01-2020+%2F+05-07-2020&clientTime=1 You can also graph by day of the week, month, year. Your speed definitely fluctuates by time of day! Wow. So if that's what you were working on... wish granted. Let me know if this helps.

Fixed. Thank you.

I wasn't ignoring you, was just finding it hard to get the appropriate time to catch up on the thread once I noticed it. Then it kept growing. This thread made me realize that my notifications when you type @CA3LE were on but set to only notify me with a popup here and not by email. I changed my preferences so I'll be properly notified. I had too many notifications piled up so I was no longer noticing new items. All caught up now. Well... with this thread anyway. If you are being throttled you can test for this by connecting through a VPN host. GigaNews has a free 15 day trial, make sure to pick a plan that has VyprVPN. Keep in mind that connecting through an intermediary will slow you down. But if you're being throttled you may see an improvement instead of a drop... that may help provide an answer. Test with TestMy.net connected normally, then enable the VPN to a nearby location, make sure you're connection is fully established by opening another browser (go to any known site -- I'd go to https://testmy.net/iptools https://testmy.net/database and refresh it to see the IP details change - it usually take a few seconds to get the connection fully re-established) -- once you know you're connected through the VPN re-test the connection. If your connection is faster through the VPN --- it shouldn't be, that's a sign.

... well, looks like you kinda did tell them that. How did they respond to that? I don't see a response yet... continuing down the topic now.

To that I would say... You have no control over what happens once the data leaves your footprint but you do have control over who you're peering with. This issue appears to be caused by edge connections leaving "your footprint". Basically, some of YOUR internet providers aren't delivering. This is trickling down to me, the customer. You can see in my traceroutes where the massive spike in latency occurs! This should help techs track down the weak links. That should be where you investigate and if it ends up outside of your control... then it's within the control of one of your peering providers. YOU choose your internet providers just like I choose mine. You are responsible for your peers and if they aren't performing for your customers to the point it's affecting their connections... then you need to pick new peers and strengthen links to best accommodate your customers. Not even barely dug into the details yet and it's very obvious that this is an issue on their end, leaving their network. You're definitely getting the run around and are due credit... going back to at least when you first started notifying them of the issues. ... getting back to it.

No problem, this is going to take a little time to fully catch up on all that's written. You have quite the case here. Right now (after cleaning out the responses that hughesnet people posted on this topic for some reason) I'm reading into your communication logs with your ISP. At this part, Uhhhhhh... that person is a moron. 35GB, over 24 hours... off the top of my head, you don't need very much to do that. Let's do some basic math (a subject apparently unknown to that rep) for fun. 35 * 1024 = 35840 MB 35840 / 24 = 1493 MB per hour 1493 / 60 = 25 MB per minute (rounding up) 25 / 60 = 0.42 MB per second 0.42 * 8 = 3.36 Mbps consistently is all it takes to push 35 GB per day in bandwidth. So early on I'm getting an idea of who you're dealing with on the other end. Frustrating. ... getting back to it.

Hi @entrappedmind sorry I'm slow catching up. I'm taking the time to read this topic in depth now and will respond soon.

Normally there isn't any degradation. But recently I have seen FF act up. Tabs crashing, requiring restarts often. I'll go to open a link in a new tab and the new tab opens crashed and tells me I need to restart. This is just very recently for me. Here's a FF result just now, 200 MB manual selection. TestMy.net Test ID : 4-PO~sDOa And here's the same 200 MB test immediately after in Chrome. I have literally 50+ tabs open in Chrome too. TestMy.net Test ID : 6~XIM_LfH So I'm seeing a 28% drop right now. In your case, it's much more severe. You may have something more going on. If you haven't already maybe try restoring firefox to default and see if that improves. You could also look into any add-ons you may have enabled and disable them one at a time and see if you get any improvement. 75% drop off between browsers tells me there's probably more going on there. Because I personally never see that much of a discrepancy... and I'm running the same tests as you are.

Where did you see them advertising at 100 Mbps? Post that if you can. I see them advertising "25 Mbps download and 3 Mbps upload" on HughesNet FAQ But still... you're getting 50% of that. Over the years I've stated in general that you should get at least 80% before complaining. Which is 20/2.4 Mbps... right about where your speed was before. With more people on their home connections right now than ever before one can only assume HughesNet capacity is being overloaded. Hughes Net COVID-19 response

I'm sorry it's taken a long time to get a response. Yes, new members are moderated at first. Your now a full member and your posts become visible immediately. This initial verification of your content is mostly to combat spam bots. From what you're describing I don't think that the issue is with your internet connection itself. If it were... you'd see results more consistent across the devices. The fact that your phone... running the same test on the same network is able to pull nearly 10X more upload... that's telling. You've already tried swapping the ethernet cable. You also tried the wifi on the laptop. Both things I would have tried first too. Isn't it funny that speedtest.net doesn't pick this up... at all. And you have a known issue effecting other online services... limiting you right to around the speed TestMy.net shows. I wish more people knew there's such a difference. Looks like your running these tests from a Windows PC running the Chrome version of Edge. Has this computer performed correctly before? Recently?

Thank you @Pgoodwin1 for the heads up @dnjSerran I changed your username. The issue was with the "&" symbol in your username. This character is actually disallowed in registration... not sure how it got through so I'm going to have to do a check up on that part of the registration process. Sorry my response took longer than normal. If you'd like a different username please let me know what you'd like me to change it to. I'm happy to help. What was happening is when you were visiting your stats it was encountering that illegal character... it looks like it was using what it could up to the point of that illegal character. So you were pulling stats for the member "David" instead of "David & J...". For your own privacy this username is better anyways. When I notice usernames that have real people's names I usually contact the member to ask if they'd like it changed. A reminder for anyone who needs a username change. Simply send me a private message saying "I'd like to change my username." with the new username. These requests are usually fulfilled within 24H.

Nice!

I don't think your ISP is throttling you. It would be an odd way to throttle. ISPs who throttle are usually up front about it... or really sneaky. They'd either tell you, "once you hit your data cap, speeds will be limited." -- when throttled in that scenario speed would completely drop off until next billing cycle. Or they may throttle parts of your connection, like to certain services like youtube, netflix, hulu... etc. To test this you might want to connect through a VPN and see if the situation improves. I use Giganews VyprVPN - they give a 14 day trial on all plans and are very fast. See this recent post about VPN's being a middleman -- you speed will be slower through a VPN but if you're being throttled this may be an extreme improvement... sometimes a middleman is a good thing. To cut your connection in and out like you're seeing... there's something else going on. It could be on your ISPs end but I think you first should make sure it's not on your end. One thing you can do is alert yourself when the connection drops significantly. Under My Settings choose the "Email Results" option... maybe select 20% -- so in your case (average 55 Mbps down) it will email you any time your speed is lower than 44 Mbps. When you get that email go to your computer and try to troubleshoot during that window of time. During that window of time I'd be running a traceroute and ping to google's 8.8.8.8 and cloudflare's 1.1.1.1 as well as the testmy.net test server I'm testing against. Go to mirrors and hover over the server to get the address. Maybe disconnect all other devices for a period so you can isolate the variables a little more. If the problem persists then try disconnecting that computer and trying a different one (if you have that option)... this will help make a case that it's not one computer or the other, in that case it's probably something before the computers. If only one computer displays the issue... you'd have a different answer to look deeper into.

Seeing your results come in now.. TestMy.net Test ID : n70ThccLf TestMy.net Test ID : DwT~fPmp1 See how the classic test also has more resolution. You can see more about how the transfer flowed. Under My Results scroll to the details and click the Test_ID. To fluctuate between 6 and 18 Mbps... that's pretty heavy. Site note: I was curious when the multithread test started, ended up being a year earlier than I remember. June 2013. https://web.archive.org/web/20130619022018/testmy.net/multithread Version 13.37 I've made no changes to the core of how that test works since it was established.

I see that you're using the multithread test. If you disable multithread the progress bar will load much more smoothly. That progress bar on multithread is more jittery than the linear test because of how the data is loaded. Each thread has a larger chunk of data, those chunks can lag behind together, finish simultaneously... or one by ..... ... one. As each chunk completes it updates its percentage of the overall task. If you observe the data flow with your computer's networking tool you may see a smooth flow when the progress seems to be updating erratically, or having a long start. I have more programming functionality at my disposal these days so I'll love to revisit how that multithread test works in the future. I should at least attempt to show you what's happening... give you an idea why you might not be seeing updates to the progress right away. When it has a long start like that it's because it may be opening 8 threads, before the test can see that anything has happened it needs at least one of those threads to finish and say, "I'm done with that X kB chunk of data ... update the overall percentage X %" Again, watch a networking tool during the test, try different test options, it may surprise you and give you a better feel for how TestMy.net works under the hood. The linear test loads more smoothly because I'm serving you the data more predictably. See My Settings to disable/enable multithread.

Hi Peter, welcome to TestMy.net. This is 100% normal. When you connect through a VPN you're adding a middleman. The difference between a good VPN and a great one is how little of a drop off you have when connected. There will always be a loss when adding a middleman. Just ask any broker ...after a couple a drinks. Do you have any plugins installed? I would look into resetting the browser to default and see if that improves the situation. ... if you see that a browser isn't performing well, use the browser that does perform well for you. TestMy.net tests your internet AND browser, if the browsers process is slow it affects the results. Often this can be caused by plugins that are getting in the way of the normal process. I'm running Firefox 75 and my results are very similar to my Chrome results... for many years they've remained within a small margin of each other, on all of my machines. ... and I test --- a lot. ... knowing this, if I saw Firefox start performing at 25% of other browsers running on the same computer under similar tests -- I'd really want to look closer and understand why. That doesn't happen unless something causes it to happen.

Can you do two more test for me please. Run a 100 MB manual test from https://testmy.net/download then at the top of the page click the "Multithread" option to turn it on... and then run another 100 MB. Thank you.

Most often it's the other way around. Maybe there's some caching or proxy at play. Try selecting different mirrors or click "Test My Download" to run the automatically sized test. Using that option instead of manual selection may help defeat caching if it's occurring. If we find that something like that is happening I'll make necessary revisions to prevent it in the future. This has had to be done multiple times over the history of TestMy.net.

This topic may help >> https://forums.att.com/conversations/att-fiber-account/upload-speed-faster-than-download-speed/5defc0d1bad5f2f606be3e55?commentId=5df016ffbad5f2f606a70f3a I'd also contact Vexus customer support -- 800-658-2150 so they can look closer at your situation.

What speed does your ISP quote you?

Actually... that gave me an idea.

Sorry I'm just responding to this, thought I did. If I could get cheaper bandwidth I'd be more down to make a test like that. Maybe I could something like that for member only... until bandwidth is less expensive. Definitely a great idea.

Who's your ISP?